“Absolutely disgusting Customer Services, I needed to transfer Money to a new payee to purchase my daughters main Christmas present from a store miles away but the app wouldn't allow me to. Customer Services passed me pillar to post and not a single agent was slightly interested to help or even offer advise.
I will be changing banks right after Christmas, angry and shocked at the rude, blunt agent I received.”
“Been with barclays for 8 years. Time to join another bank. The consumer service with years is getting really bad. Advisors find it difficult to give advice. Very unhappy but am going to natwest”
“Dodgy they will block your account and make you wait months for a respons and nothing you will get . They do it often now and for no reason ! Bastards”
“Very dodgy they blocked my account for no reason and can’t even tell why they keep making me wait saying I’ll receive a letter since 30 days ago and nothing was received . Hypocrites”
“Barclays customer services are a real nightmare! Useless than that cannot be! Always some indian guy on the phone who is just willing to end up his shift instead of being of some help! Called them to inform about my crashing internet banking app and i have been treated like a 12 years young lad! Sorry barclays, you are disapointing!”
“I am so impressed by the amazing service I received from Barclays this week. There are few companies who take the kind of initiate they took to make me a happy customer. Thank you very much!”
“They shut my partners account down when all he wanted was someone taking off his account. They have not supported him or contacted him back when they said they would. They have took money from his ISA savings because he went to another bank after their error. Barclays as a whole is not a good bank and are terrible at customer service!!”
“As a business customer I wanted to pay in a £1 bag of mixed bronze. The cashier told me I couldn't, because 'they don't weigh the same'. I queried this, as I was sure they do, but she insisted and refused to take them. I now find that I was correct, and this Barclays employee (Thorpe Bay, Southend branch) told me a blatant lie. Barclays charge their business customers a significant amount of money - for very little. I'm even charged for getting change for my business. Sharpen up Barclays, and sort out your surly, untruthful counter staff!”
“Terrible On-line service. Trying to make a simple payment within limits is impossible - Fraud team kicks in at the oddest time; I had an urgent large payment to make within the agreed upon daily transfer amount, but this was blocked. So I had to go into a branch.
A total and utter waste of time
A total shambles of a banking system
What is the point of on-line banking if you can't use it?”
“Locked out of on line banking ( fraud check) . Two branch visits 35 mins each plus 45 mins on phone to help line. Told to go back to a branch again. I've been with them for 10years. What a shambles of a bank!”
“Very slow service or faulty machines...AGAIN!!! It took me 30mins to do my business banking. Absolutely fed up. I'm looking into leaving after being with them for 36yrs. Definitely not putting customers first.”
“Well, where do I start?
Self service ?
What's that all about ?
Money saving for Barclays, that's what that's about, it's got nothing to do with good customer service and definitely will not help customer relations with the bad old bank, let's face it, banks are not really well liked anyway then good Barclays comes up with this little gem, self batstard service, 'what' do they think they're Tesco now.
What's wrong with human interaction these days, I don't use internet banking, phone banking, banking apps or any other form of in my eyes unsafe banking, that's why I like to pop in a branch to see a fellow human who knows how to deal with my requests, maybe answer a few queries and minutes latter off I pop, done, sorted, happy,
Ooo no, not now, O no not no more, you either get a bank you've use for years now using school hours as work hours, shutting at half three man, what the 'you know'.
Or you can stroll into one of Barclays new trial 60's milk bar / modern coffee shop style pads, futuristic, not for me and 40, what do old dudes think of this carry on?, it's like an unfunny joke, cut the counter staff out, replace them with Darlic, then let four staff loose on the shop floor with with batstard iPads, how many man hours does cut again Brainlays I mean Barclays, i work all over so I'm not always in my home town with a 'decent' branch with real people n stuff, so I us branches up and down, I've recently use a couple of the ones, or man, what a joy, first time, I strolled in, relaxing decor, nice temp, then, there it was, the counter, with the nice member of staff, GONE, NO MORE, now I'm faced with tree pieces of you know what, Tech, I'm face to face with Tech and thas swatting now n it comes out, err excuse me, have you got a mo please I'm not computer friendly, I could do with a lift over here, hey, she laughed it off as though I was jesting.
Second time, today, I'm ill with this shower of ya know, yeah I popped on in there n to dismay it's a another new branch, no, this can not be happening to me, in there I was approached by a member of staff asking what am I doing here today, I may as well of told her I've come for a hair cut, useless does not come close, useless is a train away, I said I'd like to transfer some money, how much she asked, 4,600 but I don't want to use one of those things I said, with an hum and a har she said you can't transfer that amount on those anyway, on that one I had to tell her that they are more than useless then, anyway, after just under 30 mins from seeing staff I was out of there, now that's what I call service, what pizz take, not even funny, so I rang the batstards, got through to automated lady, all my dreams have come true, how do I get her on my side, how can I talk her into letting me speak to real person, cracked it, 'I would like to open a new account' I said in my bestest Inglish, seconds latter I'm in, I'm in, no que for this kid, I didn't make out it fault of the poor dude on the other end of the phone, but O boy did some home truths come 'in a pleasant mild mannered kind of way, for forty mins or more, it'll get me nowhere”
“Totaly useless customer service when replacement debit card did not arrive in post. On reporting non arrival they proceeded to stop my online banking with the existing card on which the expiry date was rapidly coming up.
Spent more than five hours in one day trying to get the matter sorted out via various call centre's only to find at the end of all that time that they had then stopped my wife's card also from online banking (joint account).
In responce to the above we have now withdrawn over fithteen thousand pounds from our ISA account and placed it with our other savings in a different bank. After fifty years of banking with Barclays we have now decided to close all our accounts due to totaly useless customer service.
Goodbye and good riddance.”
“Major breach in personal data protection!
I have changed my address a while ago and since then I've been at the bank twice to let them know. First time someone with a kindle in front of me has put in the new address, said it would take 24 hours to update. Second time, same story. Although there should have been some bells ringing, but I trusted the so-called professionals, some of whom barely speak English.
Then went back a month later, printed out a statement, and... surprise! Still the old address was in their system. Moreover, they admitted having sent a letter with all my details on it at that old address. So I presume whoever moved there after I had left, now has my name, bank details, NIN and everything, thanks to these incompetent employees.
Whenever I go into the bank, I have to wait ages for literally everything, from printing statements to taking cash out, because from a full wall only a few machines are functional. And I always get directed to call the customer service. Where there is always, at the end of the line, someone who doesn't speak good English (and when I say good, I mean I have to repeat the same thing a few times, and still they do not understand). This after being on hold for at least 30 minutes.
Miserable service, lazy and incompetent employees, total disappointment.”
