“Terrible, awful customer service. I called in twice to update my new address. Took me almost 2 hours on the phone to do just that. Then few months later my new card didn't show up. Phone lines were unavailable so I decidedto use chat option. What a mistake!
First two agents just did't respond. Waited 15 min total. Third started asking bunch of security questions, then 45minto conversation finally checked that MY NEW ADDRESS IS WRONG. They changed my new address to completely wrong one! Spelling mistakes all over.
So I've updated address, triple checked and requested new card as old one expired already - was shipped to the wrong address. Took me 2,5 hour total just this.
Month later and I still don't have my card! Old one expired 1,5 months ago. I decided to head to chat and this time customer service was even worst. First agent just didn't show up. Second one, after taking 30 min now wasting my time just LEFT THE CHAT. She just LEFT! Wasted my time again.
Didn'help me with new card, didn't offer any help me not being able to make any payments.
LEFT THE CHAT after 30min of me trying to get my new card - customer is just left stranded! No card, no avility to make payments for over a month now, no support.
Barclays as an institution is a disgrace.”
“we opened a bank account for our daughter about four yrs ago,, now with all the banks closing nowhere to deposit your savings selected hours on banks 35mins away so with being close to the bank one day i called in to see what times they would be open. so having being told the opening hours we collected our little ones savings and called to the branch only to find that the cashier desk closes at 12. I mean what is the point of opening a bank for 2hrs 3days a week, i could use the self service but how do you deposit cash // COINS in that. Absolutly disgusting with all thats going on they should issue cards to all account holders so they can deposit money in a post office. appauling service from barclays i will be taking out my daughters savings from there i will find somewhere else.”
“Absolutely shocking service. Was told I couldn’t use my card or online banking for 10 days. When the days were up I could still no longer use my account. They’d put another review on my account without telling me so cannot use my card at all until February. Shocking how I have to go a WHOLE MONTH without using my card. Absolutely shocking service from Barclays”
“Absoutely terrible from start to finish. I ave a large mortgage with this bank and when you calll there sphone system simply does not work. Voice recognition is not working so you try and use the telephone keypad which also does not work either. I have tried calling multiple times, after a 1 hour wait you speak to somone who says you have too call back and select another option which is not possible as the phone system does not work.!!!”
“Would give a Zero if possible. Customer service amounts to nothing but a run around with a person who barely seems to comprehend the English language. I tried to close my account multiple times, each time I called they said there were not any notes from the previous time I called. I was finally successful in November after receiving a notification that my account (which should have been closed, had a zero balance and no activated cards) had a past due balance of $49.00. After a long, frustrating call with (I'm assuming)India, the representative successfully closed my account and said she had gotten permission to remove the $49 fee. Fast forward to January- I have received a past due balance notice AGAIN for $49! I called and for the first time spoke with someone who speaks English as a first language. She stated that my account had been successfully closed but there was not a note about the $49 being waived. I went ahead and paid it just to be done. I have NEVER written a review before- even after receiving bad service- but this experience has driven me to write one. If you plan on opening a credit card, do your homework and go with a different bank.”
“If you want to keep your money safe please never bank with Barclays!!! Unless you want to wake up one morning and have everything taken from you without any explanation. These people have no decency, the lady I spoke to on the phone was acting like a dictator... they are rated the worst bank in the UK being fined 26M by the Financial Conduct Authority for abusing their customers. Trust me this bank will ruin your life!!!”
“Total AH's. They gave away all my savings, ombudsman said "the signatures are nothing alike" Barclays persuaded the Ombudsman to say in final response "The signatures look the same to me" £16,000 Gone. Barclays Mr. Newton I hope you & Erin Tickey ROT IN HELL. Photos taken from SAR from Ombudsman”
“I opened an international bank account in december 2020 and made a transfer on which they have stolen 650£! A month trying to have an explanation thru the customer care but nobody answers. Worst bank ever.
Do not open an account with them unless you like to see your money disappear.”
“U AM FURIOUS VERY WORRIED UP ALL Night. I spoke with Barclays earlier and about a week ago .I had been hacked threw apple, I spoke with apple first then immediately called Barclays few days ago the young man said to me don’t worry u won’t have to pay the fees 6,00o+ !! .Long story tonight the cus. Ser woman said j do have to pay I bought the gift cards, i told her the story I was scammed pl contact me 6176535017 Anne Spitaleri”
“I phoned Barclays as I had a direct debit cam out my account but I didnt get paid until the following day,so I would of ended up with bank charges but I contacted Barclays through my app which was very easy,I spoke to someone called Derek who was extremely helpful,he put money into my account to cover it and he then said I didnt have to pay the money back..I cant thank Barclays and Derek enough...highly recommended”
“Iv recently been scammed and I was so upset. The help and support I got at the Woking branch was absolutely amazing.Advisor Tom helped me through the process of reporting going through what I needed to do.I was taken into a office so could talk privately. I was waiting for an advisor for abit over the phone but the help I recieved.One of the bank team members Jess even stayed over her working hours to help me.Thank you guys so much for this I appreciated it so much after this awful fraud it’s nice to know there’s good people in this world.”
“awful customer service, rude managers, instead of apology for their fault,threatening to stop their service , the service which I never received from Barclays and I am asking for it , sending me warning letters instead of replying to my formal complaint for their faults. Barclays staff behave just like dictators”
“There's nothing nice I can say about this bank, and their disputes department is the absolute worst. They authorized an over $10k charge from Mexico when I had NOT informed them via travel notification I would be in Mexico. Got it resolved in my favor but with great difficulty, constant follow-ups because their disputes department is the worst in the industry. They are also just generally unhelpful and uncooperative, will be cancelling all accounts with them in 2021, every other bank I've dealt with, and they are many, has superior customer service to Barclays.”
“Michelle was very helpful, professional, patient yesterday with my banking issues. I had called for one problem but she went above and beyond to try and help me with another ongoing issue. Certainly amazing.”
“Applied for my ISA to be paid, took 5 months of phone calls, emails, each time when documents requested were sent, no feedback. Made a complaint and Barclays tried to say they acted professionally and problem was my address didn't match the one they had on file, even after I sent proof of identity and documents from my new address, Bad Service !!!!!!!”
“I have been waiting for over 1 hour for video calling to open a children’s account. I was 7th for 30mins but I have been 1st in que for 1 hour. This is a real joke. I stared at 2000. Definitely not opening with them. Why say 24hrs service more like 24hrs wait for next available video in a ‘bunker’!’!!!!!”
“Barclays Bank. Shambolic that's how I summed up this Bank. I gave them 1 star because there isn't a zero. I have done business with Barclays for almost45 years, I found myself in a situation where I had to report my concerns to Barclays bank and to have the matter investigated.
Barclays repeatedly asked for the same documents over and over again, after acknowledging that they've received the documents. I closed my account with Barclays having paid in full what I had owed. Only to received a letter informing me that money was still outstanding. I sent Barclays 2 cheques at the same time when I realized that one cheque was for the full balance. What did Barclays do with the other cheque god knows. Luckily I always keep a copy. It is quite obvious that this Bank has lost the plot in terms of customer service. They don't seem to think how frustrating it is for customers who places their trust in banking with Barckays. I wouldn't touch them ever again with a barge pole. They have cost me a new laptop and printer, timeless energy, frustration and Stress trying to send them endless documents and costly postage. It's like having and endless night mare when dealing with Barclays. And don't talk about phoning, they always put it down to due to coronavirus. 6 hours on a phone and still can't reach them. Useless service Barclay's Bank. The service is beyond appalling. Goodbye Barclays Bank”
