“Absoutely terrible from start to finish. I ave a large mortgage with this bank and when you calll there sphone system simply does not work. Voice recognition is not working so you try and use the telephone keypad which also does not work either. I have tried calling multiple times, after a 1 hour wait you speak to somone who says you have too call back and select another option which is not possible as the phone system does not work.!!!”
“Would give a Zero if possible. Customer service amounts to nothing but a run around with a person who barely seems to comprehend the English language. I tried to close my account multiple times, each time I called they said there were not any notes from the previous time I called. I was finally successful in November after receiving a notification that my account (which should have been closed, had a zero balance and no activated cards) had a past due balance of $49.00. After a long, frustrating call with (I'm assuming)India, the representative successfully closed my account and said she had gotten permission to remove the $49 fee. Fast forward to January- I have received a past due balance notice AGAIN for $49! I called and for the first time spoke with someone who speaks English as a first language. She stated that my account had been successfully closed but there was not a note about the $49 being waived. I went ahead and paid it just to be done. I have NEVER written a review before- even after receiving bad service- but this experience has driven me to write one. If you plan on opening a credit card, do your homework and go with a different bank.”
“If you want to keep your money safe please never bank with Barclays!!! Unless you want to wake up one morning and have everything taken from you without any explanation. These people have no decency, the lady I spoke to on the phone was acting like a dictator... they are rated the worst bank in the UK being fined 26M by the Financial Conduct Authority for abusing their customers. Trust me this bank will ruin your life!!!”
“Total AH's. They gave away all my savings, ombudsman said "the signatures are nothing alike" Barclays persuaded the Ombudsman to say in final response "The signatures look the same to me" £16,000 Gone. Barclays Mr. Newton I hope you & Erin Tickey ROT IN HELL. Photos taken from SAR from Ombudsman”
“I opened an international bank account in december 2020 and made a transfer on which they have stolen 650£! A month trying to have an explanation thru the customer care but nobody answers. Worst bank ever.
Do not open an account with them unless you like to see your money disappear.”
“U AM FURIOUS VERY WORRIED UP ALL Night. I spoke with Barclays earlier and about a week ago .I had been hacked threw apple, I spoke with apple first then immediately called Barclays few days ago the young man said to me don’t worry u won’t have to pay the fees 6,00o+ !! .Long story tonight the cus. Ser woman said j do have to pay I bought the gift cards, i told her the story I was scammed pl contact me 6176535017 Anne Spitaleri”
“I phoned Barclays as I had a direct debit cam out my account but I didnt get paid until the following day,so I would of ended up with bank charges but I contacted Barclays through my app which was very easy,I spoke to someone called Derek who was extremely helpful,he put money into my account to cover it and he then said I didnt have to pay the money back..I cant thank Barclays and Derek enough...highly recommended”
“Iv recently been scammed and I was so upset. The help and support I got at the Woking branch was absolutely amazing.Advisor Tom helped me through the process of reporting going through what I needed to do.I was taken into a office so could talk privately. I was waiting for an advisor for abit over the phone but the help I recieved.One of the bank team members Jess even stayed over her working hours to help me.Thank you guys so much for this I appreciated it so much after this awful fraud it’s nice to know there’s good people in this world.”
“awful customer service, rude managers, instead of apology for their fault,threatening to stop their service , the service which I never received from Barclays and I am asking for it , sending me warning letters instead of replying to my formal complaint for their faults. Barclays staff behave just like dictators”
“There's nothing nice I can say about this bank, and their disputes department is the absolute worst. They authorized an over $10k charge from Mexico when I had NOT informed them via travel notification I would be in Mexico. Got it resolved in my favor but with great difficulty, constant follow-ups because their disputes department is the worst in the industry. They are also just generally unhelpful and uncooperative, will be cancelling all accounts with them in 2021, every other bank I've dealt with, and they are many, has superior customer service to Barclays.”
“Michelle was very helpful, professional, patient yesterday with my banking issues. I had called for one problem but she went above and beyond to try and help me with another ongoing issue. Certainly amazing.”
“Applied for my ISA to be paid, took 5 months of phone calls, emails, each time when documents requested were sent, no feedback. Made a complaint and Barclays tried to say they acted professionally and problem was my address didn't match the one they had on file, even after I sent proof of identity and documents from my new address, Bad Service !!!!!!!”
“I have been waiting for over 1 hour for video calling to open a children’s account. I was 7th for 30mins but I have been 1st in que for 1 hour. This is a real joke. I stared at 2000. Definitely not opening with them. Why say 24hrs service more like 24hrs wait for next available video in a ‘bunker’!’!!!!!”
“Barclays Bank. Shambolic that's how I summed up this Bank. I gave them 1 star because there isn't a zero. I have done business with Barclays for almost45 years, I found myself in a situation where I had to report my concerns to Barclays bank and to have the matter investigated.
Barclays repeatedly asked for the same documents over and over again, after acknowledging that they've received the documents. I closed my account with Barclays having paid in full what I had owed. Only to received a letter informing me that money was still outstanding. I sent Barclays 2 cheques at the same time when I realized that one cheque was for the full balance. What did Barclays do with the other cheque god knows. Luckily I always keep a copy. It is quite obvious that this Bank has lost the plot in terms of customer service. They don't seem to think how frustrating it is for customers who places their trust in banking with Barckays. I wouldn't touch them ever again with a barge pole. They have cost me a new laptop and printer, timeless energy, frustration and Stress trying to send them endless documents and costly postage. It's like having and endless night mare when dealing with Barclays. And don't talk about phoning, they always put it down to due to coronavirus. 6 hours on a phone and still can't reach them. Useless service Barclay's Bank. The service is beyond appalling. Goodbye Barclays Bank”
“The worst company ever! I had my credit card with them for over 10 years... My credit limit was 10,000. I was never late on any payments for over 147 months and they cancelled my credit card with no notice or reason why! The results of them canceling my card has lower my credit score over 120 points. DON’T GIVE THEM THE CHANCE TO DESTROY YOUR CREDIT TOO!!”
“Appalling. Can't believe l just read barclays reviews now before l write my review. It's unbelievable.
I have had my online banking blocked.. Well l need to sort it out through the phone.l have waited for 35mins to talk on the phone which was cut before l even spoke to any one. Surely, Barclays, you know how this means to us during the pandemic. The customer care is non existent if not operational. Well in this time of economic restraints, can't believe this is the way you treat your customers.”
“Needed to request a chargeback as money was wrongfully taken from my account . Two months later still not managed to speak to anyone . Reported on the app 5 times , no call back . Hours and hours on hold . Disgusting”
“Waited 75 minutes to speak to someone on the phone today. I understand things are difficult because of Covid but this length of wait is unacceptable. Moving house and this wait time is far the longest as yet from any company or bank.
Also had to wait an hour and a half on the phone multiple times when contacting the bereavement team last June 2019, which was way before Covid. I was on hold for about 9 hours total which was not cheap either. It made a stressful and upsetting time more stressful. They also messed the payment to the funeral people up. Which was stressful and embarrassing and needed another long wait on the phone to sort it out.
It’s clear these issues with contacting them have been going on a very long time. Way before Covid. It’s unfair to make customers wait so long on the phone and pay for it. People need to be able to contact their bank in a reasonable space of time.
Seems Barclays would rather let customers wait for hours on the phone and let them be out of pocket than employ some more much needed call centre staff.
Customers want a bank they can contact and that’s the reason I have now left Barclays.”
