“Your customer service is a call centre in India where you can hear other phone operators in the background. They stall people with superfluous comments as if to try and keep them on the phone as long as possible. When I called to report my card lost I gave them all the required information which I knew to be correct i.e: my full name, date of birth,, mother's maiden name and post code, however the call centre worker told me the information I had given him was incorrect and that he would have to put me on hold and transfer me to another department in order for me to answer more questions. I felt like I was dealing with a scammer. He had the same manner of speaking, accent and attitude one encounters with fraudsters and I feel I aught not have given my details to him. That's my experience of Barclays customer services on simply calling to report a missing card.”
“This bank bully vulnerable mental health victims and show no remorse for their actions. I would never join or trust a bank like this one again. the ombudsman shall be recieveing a strongly worded complaint on Monday as the finacial conduct authority will also be hearing about this bank bullies victims”
“VERY VERY BAD EXPIERINCE MY ALL AC FOR LAT 15 DAYS CANT ACCESS ALSOI BUSINESS AFFECTED AS CANT PAY WAGES BILLS AND NO RESPONSE EVEN AFGTYER CALLING CUSTOMER CARE FRAUD SECTION AND TIME WASTED AS P[ER INSTRUCTIONS ON CUTOMER CARE AND CANT USE PENSION MONEY AT CHRISTMAS CANT EVEN PAY STAFF TO CELEBRATE CHRISTMAS AND PEOPLE SHOULD THINK TWICE TO STAY WITH BARCLAYS CANT CREDIT ACOUNTS TO MEET DIRECT DEBITS OR STANDING ORDERS SO I AM IN GREAT RISK MY CREDIT RECORD WILL BE DAMAGED DESPITE FUNDS IN AC NO PERSON WHOM TO CONTACT IT HAS BEEN A GRAT LOSS TO ME OF MY TIME MONEY AND LAST THE TIME AND TEL CALSS AND WHAT EXPIRIENCE I SUFFERED FOR LAST 15 DAYS
I THINK AS PER MY FRIENDS I AM WASTING TIME TO STAY WITH BARCLAYS”
“Customer services is beyond a joke. after being given in-accurate an misleading information regarding mobile banking app which failed to install. i spent over 1.5 hours talking to various representative including so called managers, all of them totally useless and clueless, couldn't understand what they were saying as the speed and heavy accent became too much in the end they blocked my account without telling me and of course for no genuine reason in order to prevent me from making a complaint.been a customer for over 20 years . I made an application to switch both my accounts to another institution today. I hope i will never have to contact barclays ever again.”
“Barclays have extremely poor security from fraudsters. I have had my account hacked and money taken unlawfully out 5x times. Each time having to have new cards etc and the inconvenience of calling barclays everyday to speak to a person who cares and actually does what they say they are going to do. Appalling bank, appalling systems , poor security systems and overall a waste of space ...and they certainly do nothing to improve this !”
“For well over a year now, i've been using cash machines outside Morrisons at Park Gate Rotherham. There are three cash machines there, Two are usually ok, but the middle one of the three which is Barclays always gives out blank receipts. This is so annoying. Come on Barclays get your act together. This can't be a big job to put in some ink for printing into the damn thing.”
“Thank you very much to the team who helped me on the 5th of December, yesterday,in the morning. After three Barclays assistants who didn't give me the right informations ( one of which was in a branch in central London, Portman Square), I went to Westfield Stratford and they have really gone the extra mile for me. They understood my disappointment and solved the problem.”
“I am a happy customer overall, BUT that customer experience over the phone must change! This lady on the phone could barely understand English, made a mistake and after I had tried to explain it she got a lot of attitude and started raising her voice. Then I spent 10 mins on the line waiting for a supervisor who allegedly she could not find... As the result, 30 mins on the line, question unresolved and couldn't speak to a supervisor..”
“Honestly I’ve got bad experience with Barclays Bank. I opened current account but after 7days closed my account without any reason. I called customer service but nobody and manager not responded. I wonder about they opened credit cards account about 2 years I got it. But they couldn’t open the current account. Ridiculous, weak management.”
“The worst bank ever, do not be fooled their costumer services is terrible they just do not care about costumers. Your money will be sitting there and you never get any interest also. In my local Branch the manager is horrible rude and arrogant. Strongly do not use them you will be disappointed.”
“This bank is horrible, they sold my credit card out to another bank a sub-prime bank then the other bank made a mistake and charged off my account. We have no say here in the USA under Trump banks can do anything. I had a perfect payment history. Barclays is an evil institution this bank must thrive under Trump.”
“The most poor service I ever had.
Paying for my gadget insurance for three years first claim I ever make..it’s been excepted end later been rejected. I spend more then 4 hour on the phone with Barclays end this poor company Lifestyle grup LSG. They just play with the customers....! Very poor service now I will send Barclays to the court. The £75 been take from my account same day after 2 month still don’t have a phone. BARCLAYS turns back with we can not do anything. Go to ombudsman service.... even this mouth they charge me again £12.50 for this service. My suggestions is to all to avoid this service end Barclays at all. They don’t care about customers. Just to get your money every month.
I have been left with a lot of stress
Now going to the court. I’m very disappointed from Barclays paying three years for nothing if I was saving this money I was going to pay for new phone now end not waiting all ready 2 month. THE MOST POOR CUSTOMER SERVICE EVER. Avoid Barclays this bank it’s going to make you sick crazy.
They ceathing them customers.... Dont paying something like insurance for gadgets because you will never get back anything from them. Im given 1 star but definitely Barclays it’s under that. I will never ever recommend Barclays to no one I’m taxi driver I will make my best to help people to avoid them.”
“20 or more people in queue at cmk Barclays manager nowhere to be seen, there’s 8 counters yet only 4 are in use. Yet there’s lots of staff walking about. Been waiting 20 mins so far and still 8 people in front of me. Disgusting, manager still nowhere.”
“On 5th October 2018 at around noon, I went to withdraw £2500 cash from Barclays Bothwell St, Glasgow branch because I was traveling and wanted “Bank of England” notes instead of “Bank of Scotland” notes. I entered the bank, stayed in the queue till it got to my turn and politely gave the teller my request, she seemed okay at first but the next teller immediately jumped in and told me she doesn’t think they had enough “BoE” notes but she will have to check, so I told her it’s okay and that I will wait and have her check.
So the teller serving me asked me to confirm my PIN on the PinSentry device which I did, she left for a while, came back and opened the safe and brought out “BoE” notes, kept counting it over and over again whiles whispering to her colleague behind the counter. She left again, came back and this time around noticed she kept looking at the CCTV and kept switching the views. After a while, she asked for my ID card which I provided, I even gave her two ID cards (my driver’s license and BRP), after a few minutes she asked me to confirm recent transactions which I did, then proceeded to ask me about a transfer to my account(from a joint account I hold with my wife). I told her that amount was transferred from my joint account with my wife because it’s more like a savings account for us, to control our spending and also protect against fraud because we only own a debit cards so we cannot get chargebacks for fraudulent payments and once the money is gone, it’s gone.
She still kept me there staring at the screen saying nothing, most probably just going through my transactions. So I asked her why I’m being treated differently because there was Caucasian guy on my left who was able to withdraw money claiming his card was missing and even showed an expired passport as proof of identity. I asked to speak to the manager but instead a woman whom I later identified as Angela Bradford came out yelling at me to leave and go sit somewhere. I asked her why she was being rude to me just because I am making a withdrawal but instead she threatened to call the police, so I asked her to go ahead and call the police and that I will wait. That was when I took my phone to record the incident because as a black guy you do not stand a chance at any false allegation, she angrily came back trying to snatch my phone yelling at me not to record but I told her I need to protect myself because I have no idea what she will tell the police so I need some form of evidence.
After waiting for almost an hour with no police showing up, I asked her if I should still wait for the police to which she replied “they will come and find me” and started laughing out loud and also told me she will have my account closed. I went to the branch on Argyle St, Glasgow to make the withdrawal only to see that my account has been placed under review and that I cannot withdraw or use my account until the review is over, which usually takes at least 10 business days. It was so clear from the attitude of the staff at Bothwell St that as a black guy, withdrawing just £2500 was such a big deal and labeled me as a criminal. The last place I expected to face racism was in the bank trying to withdraw my own money. Most banks in the UK have very bad reviews but I chose Barclays because I used Barclays back in Ghana. I only transfer money to my Barclays account from “MY” bank account from other EU financial institutions and just because of the bad experiences people shared online. The only reason I chose to even transfer that much money from “MY ACCOUNT” to my Barclays account because I wanted “BoE” notes so I can get a better exchange rate, my biggest regret. This incident has caused me lots of depression and will be visiting my GP tomorrow because the daily racist abuse and stereotype is just too much for me and is just sickening. I have also asked my wife to switch banks because of this incident, I’m just glad we did not accept the mortgage and credit card offers from this fraudulent and racist institution. This attitude is totally unacceptable, being a black person does not mean you should be poor. I save and invest a lot because I want to have a better future.
#RacistBarclays #BoycottBarclays #BarclaysDiscrimination #BarclaysRacism #BarclaysStereotype #AngelaBradford #BarclaysBothwellSt”
