“Literally the worst bank possible. Their reconcile team has robbed of all my money, put my bank account 500.000 overdraft, and left me to die with no money to pay for my bills, my rent, my food absolutely nothing. 0. All that without a single warning or notice. If you bank with Barclays keep your money In another account or you wake up one day robbed and with no money to survive.”
“I have been banking at barclays for 13 years . They have now frozen my account for their mistake even though I have done everything they have asked for twice. I can't even see what is in my account. I will be changing banks . I cannot see that this bank has much future if this is the way they treat people in this way”
“My father sadly passed away in November 2022. Prior to his death he discovered his house was not registered so paid a solicitor to release his deeds from Barclays. When he passed away we discovered Barclays never responded to the request so a further request was made from solicitor. Nothing again from Barclays! Since the house has been under offer from February 2023 I have spent approximately 40 hours on the phone trying to access the deeds. I have been in the local branch twice, I have uploaded probate and death certificates online twice, I have posted the documents twice however still no where. They seem to disappear into some black hole. My deceased father then receives a letter asking him to sign a form for his deeds much to my distress. I could not be helped by the bereavement team as my dad did not have an account with them. I therefore made a complaint as the only way to get anything sorted. I was told this would be addressed by April, then May. I was then provided a timescale of 30-40 days for Barclays to release the deeds to me. I was promised a call on the 16 June to confirm all had gone ahead as promised. On the 9 June I received a letter to say the deeds had been released and we should have them. Panicking I contacted Barclays however it took three separate phone calls for one of the handlers to be able to tell me they had been released from secure storage and were being sent to Manchester. Not sure if they were there as no one appears to put notes on the file. I said I would wait for my call on the 16 June as promised to see where they were. I was going away that weekend but on the 16 th kept my phone with me all day. Surprise-no call as promised which then spoilt my weekend away. I called again on my return on the Monday to be told I would be allocated another complaints handler however as everything is on file I would be quickly seen too within a day or two. Well guess what! No call. I called again yesterday 26 June and was told someone will get back to me however the note on file says they are within the 40 days. I explained this was not correct as the 40 days was up on the 16June however taking into consideration when my dad asked for his deeds it is now approaching one year. Despite being told I would receive a call today yet again nothing. The bank is an absolute joke, how can they not tell me where the deeds are and why it is taking so long. Half the staff struggled to find the deeds account and no one appears to update the file. I have not only lost my father but I have been unable to grieve his death properly due to the mental stress and anxiety I have been placed under by Barclays. I have kept the buyer of the house updated but now feel as if I am fobbing her off due to the incompetence of Barclays. If we loose the sale will they pay solicitor fees, estate agent fees as well as any loss if the house price is reduced as well as how this has impacted upon us as a family. I would never back with Barclays and feel putting this review on is my last resort of getting this resolved. Shame on you Barclays”
“Fraud! Stay away from this horrible institution! Fraudulent fraud advisors from Barclays placed me on a fraud detection system just because I wanted to question some charges. I was questioned like a criminal and mistreated by them. The fact that I stated that I did not want to file any claims was completely ignored! Also I was falsely reported to all three credit bureaus as 4 months past due on my overdraft when I was never past due. It was Barclays that ended without any warning overdraft on my student account and falsely reported me as 4 months late! Their complaints team told me that they support my case and that I would not negatively reported to CIFAS or to the 3 credit bureaus . It all turned out to be a blatant lie. The fact that I had a disability was also completely ignored. I never received such a horrible treatment from anyone in my entire life! I regret to ever opening a student account with Barclays. I am confidently stating now that I do not ever recommend this bank to anyone who wants a student account or for anything else! Barclays Bank and especially their horrible fraud department cannot be trusted!”
“I was initially a victim of an elaborate scam and was asked to transfer a (for me) a large amount of money. Fortunately I was unable to complete as Barclays blocked my account and after realising what was going on( by now the scammer was getting aggressive) I was able to stand up to them and finish the call. Thanks guys for realising before me what was happening and saved me from devastation. :)
The Fraud team were excellent and very supportive.”
“I am having a terrible experience at Barclays and I am undergoing a lot of stress because of this. I do not trust this bank at all. they have closed my account and been withholding my funds from me since FEB 2023. I have submitted the documentation needed numerous times and i am still running around in circle without my money.”
“Barclays has been withholding the funds in my mother's bank account for over a year. The EEA closure team contacted her over a year ago and asked her to fill in a form, send them, proof of identity and the SWIFT and IBAN codes for the transfer. She has now done this 3 times. Every time she does it, there is silence for about 4 months and then the EEA closure team contacts her again and asks for the same thing. There is no number to call the EEA team. The customer service department is useless and most of the agents have no idea what you are trying to explain to them. I have been checking online and it would appear many customers are having g the same issues. Barclays has my mother's funds. She has repeated ask them to transfer these funds. They have stubbornly refused to answer. I think it's called theft. Would you like to do something about it?”
“Where to start: Here are some examples of Barclays failures.
Failed to update mandates twice
Refused a signature because it was too small despite it having to be confined in a small box on a form.
Failed to send deposit forms ordered on web site after phone call sent 5 books of forms.
Allowed access to an account without it being requested.
Started applying charges to an account which had been charge free without informing the customer.
Refused a cheque when a customer was in the process of changing branches.
Unintelligible call handlers
All these problems involve the same customer.”
“I went into Barclays in Harrow to arrange a bank transfer.
The first lady on the enquiry desk(after advising me no form to fill in)gave me a card with customer service phone number...she was extremely helpful,polite and efficient.
I went upstairs to use the phone and the same goes for the lady upstairs.
I then ring CS and the lady on the phone couldn't have been any more helpful and efficient even though she was unable to help me(security)advised me to see counter staff.
Lady on counter,again,very friendly,efficient,courteous.
All in all,each member of staff made my experience completely stress free and I was very grateful and impressed with everyone.
Thank you,Barclays!”
“I am an 83 year old carer for a vulnerable 75 year old.We would draw around 200 fortnightly to buy food, pay a carer and countless other life supporting items
The card was mislaid by the 75 year old lady and I rang to suspend it and request a replacement this never arrived.
After numerous phone calls including one of 41 minutes I was told the account was frozen and no reason was given.I explained we needed to buy food and other essentials and was told to contact Social Services for this lady who is profoundly deaf has cancer and is bedbounnd most of the time.
I think it should be illegal for a bank to act in this cavalier fashion. As I am the ex partner of this lady I will personally fund her until the issue is resolved.Solicitors have also found themselves up against a brick wall with this bank
At this moment the position remains unresolved”
“Terrible bank, they ask you to speak when you try to speak to them but they never WANT to understand. I will be opening an account with another bank, fed up with barclays customer services. I think barclays use the same customer services as amazon in India, probably the reasons why the communication with one's bank is so bad.
Their system not working properly neither. tried to open a saving account with them but the popup is hidden by their silly menu bar so never could click anything
Complaining is difficult as they just dont want to know”
“Barclays Mortgages have made an admin mistake which cost us our financial reputation causing our Experian score from Excellent to Very Poor, ruining our financial deals and hundreds of hours of wasted time for nearly 10 months, and the matter is still not resolved despite Barclays fully admitting that is was their fault.
Incompetent, negligent, chaotic. No wonder their rating is so bad.
We would recommend to stay away from Barclays!”
“The worse bank ever . people working there are like robot not human with soul and compassion . I was lied to, they asking me to put all my money into ISA saving which I did , I was told I will be getting 4% financial year return which was a lie as it has to be a full year for me to get 4% interset . I was almost evicted , had no money to eat as all my money was in the ISA and I have withdrew 3 time no body help me all they where saying is sorry you have to give it 3-5 working days . My other bank and direct debt went over daft . I help reckon do not bank with this bank .”
“The most substandard banking company you will ever come across. I have a Help to Buy ISA with them and no one is able to close it. They have escalated the matter twice but nothing is getting done. Managers are as useless as their advisors. If the sale of the house falls through because of them they will be sued. Avoid at all cost.”
“Why so many shocking reviews? I’ve banked with Barclays for over 30 years. Knowledgeable Managers and Customer Service Professionals have been replaced by AI apps that don’t work. And don’t listen.
The Board need to get a grip and take this seriously. I’ve had enough and suspect I’m not alone. Complacent, arrogant and self-serving.”
“Having banked with Barclays for my business for 33years, the saga I have had to endure to get my business verified ,at their request, has been extremely frustrating. It takes an age to get thro to someone with intervals of mind numbing music. Their interest rate on their business savings is pathetic,0.6 %.!
I've closed that and and switching my business current and savings account to anther bank.
And guess what, nobody from Barclays quiered why I'm leaving them.
AVOID !!!”
“Shocking service. House deposit taken out of our accounts the week of exchanging contracts despite 6 weeks’ notice of not wanting to re-open a help to buy ISA. No one from Barclays can contact their OWN ISA team to resolve the situation, told they had misplaced the cheques only to cash them days later, told someone had been assigned to our formal complaint when they hadn’t, told they had recorded notes on our accounts only to be told by someone later there were no notes with that information, passed from person to person with no help, phone lines constantly cutting out and having to start the whole process again, on hold for >3hrs to be told they can’t resolve the situation.
A whole house chain at risk of collapse due to Barclays taking our house deposits, promising to resolve the situation and delivering nothing. Learning the hard way, never again with Barclays.”
“Only been with the bank since January already on second complaint neither been resolved, sorry I ever thought that Barclays were worth considering. Need to get my money back out of there totally useless”
