“It is the easy jet of banks. Poor customer service who could not care less about the customers and about Barclays reputation. Untidy, ugly and messy branches which the waiting time is minimum of 45 min for a simple banking task. The future of banking does not have a place for Barclays the way they are treating customers now.”
“I have been a barclays customer for 30 years and in the last few years have also set up a business with Barclays. Even though I've been self employed for a couple of years, in the last few weeks I have been receiving texts to inform me that my business bank details are questioned. I filled in their form and received messages thanking me. Now I am receiving more text messages again telling me my details are in question. This morning I have spent 3 hours on hold across two phone calls (meaing that no work is getting done) and I still have no answers. Hey Barclays, instead of sending BS impersonal text messages to your customers why don't you call me!!!? Right now I am wondering why I bother with you. You are litterally putting a stop to any income that I might have today and if you think for some reason that you have my loyalty you're wrong. If you think you can treat me like an idiot you're wrong and if you think you can just put me on hold for 3 hours after you have questioned my details you're wrong. In this critical economy you're actively preventing me from earning today. From now on, if you want any info from me pick up the phone and call me you lazy pigs.”
“Barclays Romford has just one till for business transactions. Today, one customer took over an hour to complete while the queue got longer and longer, including having an obviously elderly and disabled man left standing. This was of no fault of either the customer or the staff who are all very obliging and competent. However, the duty manager showed no interest in solving the problem either immediately or in the future. This busy branch badly needs a second till for business transactions.
Otherwise the customers are badly served and hard working staff put under unnecessary pressure.”
“I've had a case with Barclays for nearly 4 months! I booked and paid for a hire car (from Goldcar in Nice/France). Nothing there when I arrived on time. They charged me nearly £500 for a smaller car which was the only one they had. Goldcar simply don't reply (once - but meaningless) and Barclays were lied to (Goldcar said we were late - when we were on time). Barclays have written to us saying 'the case is closed as we were late' but we were not late. And we've paid twice for a car we didn't even want. It should be a simple refund. That's all I'm asking.”
“I called customer services today about a strange transaction on my account.
Your advisor was very thorough and sorted problem easily .
Also she gave me excellent advice on my savings accounts and made 400 pounds a year !!
Thrilled .
Her name was Kindlap or kiplan
Bad reception . I hope some one can pass this on to her .
Thankyou”
“Funny how easy it is to find a way to complain about Barclays representatives and how difficult to find a survey, website, email etc to give a positive feedback (maybe something worth changing:). Yesterday (16.11.22) between 11am and 12noon I was served with an extraodrinarily polite, professional, above and beyond (uc needed something that was nearly impossible "here and now"), soothing, encouraging and uplifting service from Miss Charlotte in Hastings Branch, there was a lady who directed me to Charlotte and this lady was also exceptionally kind which mattered all the more after difficult experiences especially of last 2 weeks, unrelated to Barclays. On the 15th also via direct call or calling the uk customers number given on card I spoke with equally outstanding and understanding Miss Jasmine (Jasmin?). My apologies for any misspeling. All 3 ladies deserve praise yet I don't know where to praise people. It's so easy these days to access complaint surveys, should be equally accessible to share lovely feedbacks about lovely people”
“......................... PIGS !! ........................
*** SCREWED A WOUNDED VETERAN OUT OF $30, 000 ***
ALL BECAUSE OF BAD CONNECTIVITY WHILE HE WAS IN AFGHANASTAN SERVING AND FIGHTING FOR THIS COUNTRY !!!!!
AND HE IS A SENIOR WITH AARP!!!!!!
DO NOT DO BUSINNESS WITH THIS BANK !!!!
........ BEWARE !!!!!!”
“Terrible customer service,I've been on the phone for the last 2hrs and 40 minutes. Went to my local bank today and was told to talk to the business team on line and here l am still waiting to talk to a real person.
I think it is time to take my business somewhere.”
“I am treasurer at a local church and from time to time need to get new people on or off our business account. The level of incompetence I've encountered with the Barclays Change Mandate Team is beyond anything I've ever experienced. The change process to bring on new people is stated to take 10 working days. I've so far experienced two occasions of three months and this year an incredible six months. Firstly you have to call them and that takes around 45 minutes just to get through. The robot will talk about exceptional call volumes but that ain't true because it's been like that for two years. When you do speak to a member of the team they will speak with authority, be very polite and get it totally wrong. So you ring back a month later and someone will tell you that they need something else (more signatures, more verification, whatever). 'We're sorry, but the first person got it wrong'. You follow through with that until the next occasion when you have to ring again only to find something else that's wrong. That something else might require an additional visit to a branch. If you can find one and have the time to go there, wait and finally be served by someone who knows less that the Change Mandate Team; then they may get it wrong too. The Barclays Change Mandate Team don't get in touch with you. They don't know their own processes. I assume no-one is trained in them. Certainly their processes were poorly written and never, ever tested. The six month's timescale I referred to above was not six month's of simply waiting. It was six months that included multiple visits to branch, half a dozen LONG phone calls and receipt of obscure meaningless letters from Barclays that worsened already muddied waters. The Barclays Change Mandate Team have zero consideration for their customers. I wonder if in the reverse situation they would like to be treated like this.”
“i have had a credit card with them for many years . just a waste of my time and my credit score . never have missed a payment or payed min. . now they just keep lowering my credit limit and in turn effects my credit score. i sugest steer clear of this bank.”
“Barclays. This will be repeated on every platform of social media. This Bank has £5000 of my money. It was transferred into my partners account in March. We now want to transfer it out to Bulgaria. Even though Barclays were given Mike's new mobile number in December last year, they did not update it. Cue: Unable to pass Visa online security.
Telephone bankings suggestions was go to branch. 2000 miles away. To update the phone number. We write to the CEO, the Client Relationship team Manager, Stuart Ferguson contacted us and helped, only he missed a digit on the phone number which has ultimately ended up with the debit card now blocked because Mike couldnt remember when he changed UK address (bearing in mind we live in bulgaria and it is a comms address only) we needed the cash for a transaction first thing tomorrow morning. After 2 weeks of trying to sort this out They now have the correct telephone number. Except no one has called us back on it and the money is still trapped and apparently simply transferring it back to my account or allowing an online transaction through a company that doesn't charge extortionate rates for the exchange and international transfer fees is seemingly impossible. After several hours of phone calls to every department, all a waste of time, an Email has been sent for a second time to the CEO and this will be going to the Ombudsman.”
“I've been with Barclays over 30 years, I recently had issues with fraudulent use of my debit card so went on my Barclays app to do online chat which was no use so I phoned them directly,I waited over 15 mins no answer, I finally had a return call following day saying they had cancelled my debit card and would send me a new one, it's been 5 days, now still nothing, so back on to chat which is a big waste of time then back to a direct call which I was told I'd be waiting another 30 mins plus to speak to someone,I received a new debit card on my app tried to use it from my phone but doesn't work?? have since been told Barclays haven't set this feature up even thou they keep advertising it on their app, tried again to ring Barclays told me on the app 24/7 service but when rang number only covered stolen cards so a bit of a lie of Barclays, lm having to use my Capital one credit card until my debit arrives and hopefully will work ,for such a large established company I'd expect better from them , after this poor communication and Barclays app shambles I will seriously be looking for another bank !”
“Barclays have given a good customer service today and I would like to thank Neelam for the help of solving my problem, very helpful and very quick at responding to my needs, very polite and dealt with all my problems...”
“Barclay has the worst customer service ever. Also they could care less about their good paying customers After making on time payments for 5 yrs they decide to close my account, and no not one payment was ever made late and always paid more than the minimum balance due, however I could care less its their loss not mine. Just a word of advice stay away from this company if you wanted to be treated fairly. I would give no stars if I could.”
“I tried using the Barclays app,due to the fact no one answers the phone!
I ended up going round in circles,talking to an A.I robot and ended up telling it to f##k off!!!
I ended up going in to my local branch.....moral of the story...Don't use modern technology to replace staff!!!you WILL lose customers”
“We wanted to use some of our hard earned money to purchase a vehicle. There was more than enough funds in the account but after online banking to transfer it there was no sign of it going out or even in pending. After over an hour waiting on the phone to speak to a real person I was told that it was being authorised and could take up to TWO weeks. I’m appalled, I can’t even spend my own money, disgusting. If I’d written a cheque it would have been quicker, like in the old days. We’ve banked with Barclays for 60 years but we’ll be changing very soon!”
“I have been trying for 4 days and spent 7 hours and 25 minutes on the phone trying to get through to someone in Barclays Bank. They are not answering their phone but guiding you to chat online on their app, however, their app needs an 8 digit number which they haven't supplied. I am once again holding, they advise for approx 30 minutes, however, it's going to be a lot longer than that and I'll probably be cut off after 2 hours.”
“In branch queue up to pay mortgage by transfer from my Barclays account.20 min
Get to the counter nobody knows how to do it !! Do staff receive training? I was asked to queue up again 40 minutes later still waiting
Wtf is going on ?”
“So far I wouldn't give a star, started by phoning, after all the button pushing etc 3 mins, says closed and cuts me off.
Another time I get through and was told she didn't know why contactless mobile payments had suddenly stopped working. What a mystery and that was that
Now trying chat and that is beyond a joke, they take ages to reply, clearly swapping between people and robots, asking same questions.
Given up and have applied for a new credit card with hopefully a company that has technology working. Time will tell”
