Bark.com Reviews

Name: Bark.com
Rating: 4.80

4.8 Rating 5,743 Reviews

97 %

of reviewers recommend Bark.com

Company Reviews

Metrics

Info

4.8

Based on 5,743 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Bark.com:

Bark.com matches customers looking for a professional service provider with rates experts in their area.

Whether you need a reliable cleaner, a painter for the spare room, an accountant for your tax return or a consultant for your marketing needs, you're sure to find your perfect professional on Bark.com

Visit Website

Phone:

020 3697 0237

Email:

team@bark.com

Location:

85, Great Portland Street, London
W1W 7LT

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ok but leads are not great and you cant see how many people are buying the leads”

Helpful Report

Posted 5 years ago

Hi there, We're sorry to hear that you have not had a better experience on our platform. We will soon be releasing a feature allowing all professionals to see how many other service providers have purchased a lead before them. We do already cap our leads at 5 responses, and advise professionals to respond to leads within the first hour of them being placed to give them the best chance of conversion. We would be more than happy to offer our best practice tips for using the service, and any specific advice for your company - please do get in contact at team@bark.com. Kind regards, The Bark Team

Posted 5 years ago

“I only got one supplier who contacted me.”

Helpful Report

Posted 5 years ago

“Website returned a few interested parties. Unfortunately the one I chose AMAC was happy to take my money though the gutter repair didn't improve my situation at all. Still leaking as before.”

Helpful Report

Posted 5 years ago

Hi Gary, We're sorry to hear that you have had a poor experience with a professional found on our site. Our role is simply to connect those looking for services with service providers - similarly to the Yellow Pages - however we would advise you to leave the company a review on Bark.com. If you need any further help, just email us at team@bark.com. Kind regards, The Bark Team

Posted 5 years ago

“2 fence posts needed replacing, currently NOT happy with the work. 1 post is unstable, the other not fitted well. Whilst polite, the contractor became very pushy about payment even before the work had been done. Not likely I'll use this site again, high likelihood I'll have to get their work corrected....”

Helpful Report

Posted 5 years ago

Hi Ed, We're very sorry to hear about a poor experience you had with a professional you found on Bark. The overwhelming majority of customers experiences on Bark are positive, but we recognise that with such a large volume of jobs being agreed on our platform, problems may arise on very rare occasions. We do not claim to vet any tradespeople who use our site. Our role is simply to put you in touch with a professional in much the same way the Yellow Pages, Google or an advert in the paper would do. We provide public profiles on every professional and an open review system to allow all prospective customers to carry out their own due diligence before hiring any professionals. We do however take any reports made against professionals seriously, and would ask that you email us at team@bark.com with the details so that we can flag the company. Should you need us to provide you with any messages exchanged between you and the Bark professional in question, jus email us at team@bark.com. We wish you all the best in resolving your issue. Kind regards, The Bark Team

Posted 5 years ago

“I think the service you are providing is great, however, when I am required to provide my personal phone number I would like to know beforehand that i would be receiving dozens of inbound sales calls. This process is not transparent enough and I ended up with people calling and texting me from all over for over a week and even contacting me on LinkedIn to sell me . I believe that the UX needs to be more transparent if you are going to give personal contact details out, I can't be the first customer who has felt this way.”

Helpful Report

Posted 5 years ago

Hi Jordan, Thanks for your feedback. We're sorry to hear that you were unaware of how our service works. We only provide your details to professionals who are able to help, and they require these details in order to offer accurate quotes. We appreciate your feedback and have passed it on to our development team. We're glad that we could connect you with a good selection of professionals who could help nonetheless. Kind regards, The Bark Team

Posted 5 years ago

“In my own time please. I only made a Google search, didn't even know anything about Bark.com Hope to make contact with one of the responders this week F Thomas”

Helpful Report

Posted 5 years ago

Hi there Frank, Thanks for your review, We're glad to hear that we could help connect you with some professionals who could help. You can respond to them as and when you wish and close the request whenever you are ready. Kind regards, The Bark Team

Posted 5 years ago

“The fitness coaches would reach out way too early and quickly. It was obnoxious having them text me and call me. Would highly recommend allowing the customer to take some time and research the people first and then choosing them THEMSELVES at their OWN TIME. It came off aggressive and not appreciated.”

Helpful Report

Posted 5 years ago

“I honestly found the process totally overwhelming and stopped responding to texts and emails. One of the big things I'm dealing with is having a stressful workload, and I couldn't manage to find time to follow up on this! Perhaps I will be back when I have more time to dedicate to follow up calls.”

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Posted 5 years ago

“Only 1 response - not local or suitable”

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Posted 5 years ago

“So disappointing. I requested five quotes and eventually got one but, to get it, I had to repeat all the information I had already submitted through this portal. Seems to be very badly organised.”

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Posted 5 years ago

Bark.com is rated 4.8 based on 5,743 reviews