Bark.com Reviews

Name: Bark.com
Rating: 4.80

4.8 Rating 5,742 Reviews

97 %

of reviewers recommend Bark.com

Company Reviews

Metrics

Info

4.8

Based on 5,742 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Bark.com:

Bark.com matches customers looking for a professional service provider with rates experts in their area.

Whether you need a reliable cleaner, a painter for the spare room, an accountant for your tax return or a consultant for your marketing needs, you're sure to find your perfect professional on Bark.com

Visit Website

Phone:

020 3697 0237

Email:

team@bark.com

Location:

85, Great Portland Street, London
W1W 7LT

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never received my item”

Helpful Report

Posted 1 week ago

Hi, Thanks for your review, and I'm sorry to hear this. It sounds like you may be referring to a purchase or service arranged through a professional listed on Bark. While we help connect people with local pros, we don’t directly handle the services or items they provide. If you haven't already, we recommend reaching out to the professional directly to follow up. If you need help getting in touch or would like us to look into this further, please contact our team at team@bark.com with more details. The Bark Team

Posted 1 week ago

“No comment.”

Helpful Report

Posted 3 weeks ago

Hello Elenitsa, Thank you for your review. We’re sorry to see you’ve had a negative experience. We would love to hear about your experience and offer further assistance to tailor your experience with us. Please reach out to us at review@bark.com. We're here to help, and we look forward to hearing from you shortly! The Bark Team

Posted 3 weeks ago

“As per the previous message you sent and my subsequent phone call this morning, it needs to be much clearer that you are posting a job and that suppliers will have to pay to apply. I did not think I had posted a job, I thought I was just looking. It needs to be crystal clear to stop end users getting unwanted communication and suppliers getting charged for jobs that don't exist. Everyone will get a better service and you will get better feedback.”

Helpful Report

Posted 1 month ago

Hi Sarah, Thank you for your feedback. We try to make it clear during the request posting process that professionals will contact you once the request is placed. We also send follow-up emails if a professional is interested. We appreciate your suggestions and will consider them as we continue to improve. If you have more questions, don't hesitate to reach out to team@bark.com. Kind regards, The Bark Team

Posted 1 month ago

“Was guaranteed a 400 video with 4k money back and then they called and said it was going to be 375 more for software-I asked for my money back and still haven’t received anything or respond”

Helpful Report

Posted 2 months ago

Hi Pete, Thank you for reaching out, and I’m really sorry to hear about your experience. This doesn’t sound like the service we aim to provide. Please reach out to team@bark.com with the details of your case, and we will investigate and work to resolve the issue promptly. Best regards, The Bark Team

Posted 2 months ago

“Not serious leads, you pay 60 quid to contact someone who says upfront it wont pay 150 pounds for three hours of my time !!! Bark clients expect the work to be done for free, they go on here place a request and expect free consultations”

Helpful Report

Posted 3 months ago

Hi Alessandra, Thank you for sharing your concerns. We’re sorry to hear about your experience with the leads. Bark connects professionals with potential clients, but we don’t control their budgets or expectations. To help address issues like these, we recommend: - Reviewing lead details carefully before making contact. - Using Bark’s credit return policy if a lead doesn’t meet your expectations. You can find the details here: [Credit Return Policy](https://help.bark.com/hc/en-gb/articles/13256562638108-Credit-Return-Policy). If you’d like further assistance, feel free to contact us at team@bark.com. The Bark Team

Posted 3 months ago

“The technician had a wrong information eve thought the company called me two times and I explained them very well what was the issue.”

Helpful Report

Posted 3 months ago

Hi Anna, Thank you for sharing your feedback. We're sorry to hear about the miscommunication regarding your issue. We strive to ensure accurate information is provided at all times and apologize for any inconvenience caused. If you’d like us to look into this further, please don’t hesitate to reach out at team@bark.com, and we’ll be happy to assist you. The Bark Team

Posted 3 months ago

“Relentless, constant contact. Huge turn off and remove me from your list.”

Helpful Report

Posted 3 months ago

Hi Geo, Thank you for sharing your feedback, and we’re sorry to hear about your frustration. We aim to provide a seamless experience and regret that this wasn’t the case for you. To ensure you’re removed from our list, please contact us directly at team@bark.com, and our team will assist you in resolving this promptly. The Bark Team

Posted 3 months ago

“I was shocked that I needed to sign up for an upgrade package before I even started with a cleaning service. I am not interested in going forward with your services.”

Helpful Report

Posted 4 months ago

Hi Gokyo, Thank you for your feedback. We understand that it can be surprising to learn about the need for a starter pack before securing jobs. Allow me to explain how Bark works: Our platform allows professionals to connect with clients who are looking for their services. To ensure that we maintain the quality of connections and provide the best possible experience for both professionals and customers, we have a credit-based system. The starter pack helps professionals get started by providing credits that allow them to respond to job requests and gain access to the leads that best fit their services. We strive to be transparent about how the system works, and if you have any further questions or would like assistance with getting started, please feel free to reach out. We’re here to help! Kind regards, The Bark Team

Posted 4 months ago

“Ah ddgjdgjjgdhfhsjkfjcy reg Foch g ckdkcvjzmmnncjhkjb”

Helpful Report

Posted 4 months ago

Hi Jimmy, Please could you provide more context in order for us to assist? Kind regards The Bark Team

Posted 4 months ago

“Very poor service and did not get any calls from the vendors”

Helpful Report

Posted 4 months ago

Hi Chyna, Thank you for your feedback, and we’re sorry to hear about your experience. We understand how frustrating it can be when you don’t receive responses from vendors, as we aim to connect you with reliable professionals quickly. It’s possible that there were no available vendors in your area at the time of your request. If you’re still in need of assistance, we’d be happy to help by reaching out to additional professionals on your behalf. Please let us know how we can assist further. Kind regards, The Bark Team

Posted 4 months ago

“Only contacted by one contractor via Bark. Explained requirement and no further contact”

Helpful Report

Posted 4 months ago

Hi David, Sorry to hear you haven't had enough responses. Requests can have up to 5 responses and so feel free to log into your account to contact other professionals or place a new request with additional details to attract more responses. Kind regards The Bark Team

Posted 4 months ago

“Unfortunately the tradesman you matched with me kept canceling so the work never got done!”

Helpful Report

Posted 4 months ago

Hi Jo, We're sorry to hear about your experience, and we understand how frustrating it must be when a professional cancels repeatedly. This is certainly not the level of service we aim to provide. We would love to help resolve this situation for you. Please feel free to get in touch with us directly so we can investigate further and assist in finding another professional who can complete your work. Thank you for your feedback, and we hope to make things right for you. Best regards, The Bark Team

Posted 4 months ago

“One call out of five !”

Helpful Report

Posted 5 months ago

Hi Brian, I hope you’re doing well! Thank you for your feedback. I’m sorry to hear that you haven’t been getting the responses you were hoping for. We understand how important it is to connect with the right professionals. If you'd like, we can help you refine your lead settings to ensure you're receiving the most relevant and responsive leads. You can always contact us at team@bark.com for assistance with any concerns or to make adjustments. The Bark Team

Posted 4 months ago

“I keep telling you i donot have a cell phone”

Helpful Report

Posted 5 months ago

Hi John, Thank you for your message. We understand your situation, but we always require a contact number when placing a request so that our professionals can reach out to you directly. If you have an alternative method of contact, please let us know, and we can assist you further. If you have any questions or need assistance, feel free to reach out at team@bark.com. Thank you, The Bark Team

Posted 5 months ago

“To expensive £180 up front and £20 per month Am a pensioner ot made of money. Valwilliamson1947@gmail.com”

Helpful Report

Posted 6 months ago

Hi Valerie, Thank you for your feedback. We understand that cost is a crucial factor. If the quote feels too high, we encourage you to explore more quotes from other professionals on Bark. There may be options better suited to your budget, and we’re here to help you find the right fit! Best regards, The Bark Team

Posted 6 months ago

“VERY AWFUL EXPERIENCE.”

Helpful Report

Posted 6 months ago

“The moment I posted a job on their site, I had a lot of cold calls from people - it seems like the number you give them is displayed publicly for anyone to take and cold call you, rather than you being able to use their service. It must be a terrible option for them as well, as this must mean that the transactions are happening off platform. There is also no way to close down your account or remove your phone number if you don't want to be contacted.”

Helpful Report

Posted 6 months ago

Hi Lk, Thank you for your feedback. We understand your concerns regarding the volume of cold calls and the visibility of your contact information. We take your privacy seriously and aim to connect you with professionals who can meet your needs. If you'd like to discuss this further or have specific questions about your account, please reach out to us directly at team@bark.com. We're here to help! Kind regards, The Bark Team team@bark.com

Posted 6 months ago

“I wanted some information about selecting a personal trainer. Immediately upon signing up for the app, I was bombarded by multiple people … within 3 minutes! I’m not sure why they need to contact me, when it should be the other way around.”

Helpful Report

Posted 6 months ago

Hi Tricia, Thank you for your feedback! We understand that receiving multiple contacts so quickly can be overwhelming. Our platform is designed to connect you with professionals who can help meet your needs, but we appreciate your suggestion regarding communication preferences. If you have any further questions or need assistance, please don’t hesitate to reach out. Kind regards, The Bark Team team@bark.com

Posted 6 months ago

“Unsuccessful”

Helpful Report

Posted 6 months ago

Hi Kay, Thank you for your feedback. We’re sorry to hear that your experience wasn’t successful. If you have any specific concerns or need assistance, please feel free to reach out to us directly. Kind regards, The Bark Team team@bark.com

Posted 6 months ago

“Referred a landscaper to remove tree stumps and some weeding from my 87 year old mother's garden. They charged an eye watering fee for one afternoon/evening work. Covered the weeds and bark covered rosebeds with topsoil. Left heavy garden furnishings scattered. Left in dark and have failed to answer the phone subsequently. This has shattered my mothers confidence and left her disillusioned with internet sales organisations. Her garden is her pride and pleasure. Such an unfortunate experience for a lovely lady”

Helpful Report

Posted 6 months ago

Hi Derek, I’m truly sorry to hear about your mother’s experience. It's disappointing when a service does not meet expectations, especially in such a personal setting. We take feedback like yours seriously, as it helps us improve our platform and ensure quality service from our professionals. Please email us at team@bark.com with more details so we can investigate this matter and support you further. Kind regards, The Bark Team

Posted 6 months ago

Bark.com is rated 4.8 based on 5,742 reviews