Barn Light Australia Reviews

Name: Barn Light Australia
Address: 7, Fibre Place, 7, Fibre Place, Carrum Downs
Rating: 4.90

4.9 Rating 143 Reviews

98 %

of reviewers recommend Barn Light Australia

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Phone:

38745500

Email:

accounts@barnlight.com.au

Location:

7, Fibre Place,
7, Fibre Place
Carrum Downs
3201

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Barn Light Australia 5 star review on 11th October 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent response and delivery times. Excellent advice in the beginning via email and telephone despite the fact that they are incredibly busy. Lights look really nice but we won’t know how they look on the house for a couple of months as we’re still building - we can’t wait to see them in-situ.”

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Posted 3 years ago

Cath, Thank you for the 5-star review and your patience with us. Your project is one of many we're working on right now, and reviews like yours is why potential customers are willing to "take the risk" buying online accordingly it's been a little hectic in our office and factory floor! I'm sorry to hear that you've not had the opportunity to install them as yet however we've got a six month return policy to swap out or exchange should it not suit the space! We otherwise can't wait to see them once they're installed. Sincerely, Melinda & Jesse.

Posted 3 years ago

“Great quality and look awesome”

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Posted 3 years ago

“Hey you two Sydney light fitting arrived and has exceeded my expectations in build quality.Will send photos once it is in prime position in our front entrance. Cheers Andrew F”

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Posted 3 years ago

“Our 4 Universal goose neck barn lights have literally ‘lit-up’ our renovated queenslander at the front and rear entry’s on our homestead. They are finished beautifully. We we sourced these lights ourselves our interior designer had commented our superb they look. A real feature on the exterior of our house. Wonderful customer service as well.”

Barn Light Australia 5 star review on 19th June 2021

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Posted 3 years ago

Thanks for the kind words, Rohan. We're glad to hear that you (and the little one!) are enjoying your Universal Gooseneck Lights and clearly they've been a great addition to your home's entrance. We take pride in our customer service and are happy to know that we were able to help with any questions or concerns you had during this process. I'll be sure to pass on your feedback to our staff during our next staff meeting - They love hearing how much customers appreciate the product they manufacture, and the value they've added to people's homes, even if they don't get to see the finished product all the time!

Posted 3 years ago

“We installed 3 of the Static Industrial Wall Scone in our outdoor area leading to our new pool. The quality of the fitting is exceptional and they add real character to this part of our house. Ordering was easy, they turned up on time, and our electrician had no issues installing them.”

Barn Light Australia 5 star review on 11th June 2021

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Posted 3 years ago

“Awesome service from Jesse right from the beginning - answered all of my questions to help me decide on the perfect lights which arrived and are even more gorgeous in person. Nice and heavy, I can definitely feel the quality in these beautiful aussie made lights. I can’t wait to install them in a years time when I move into my investment property which I will call home for years and years to come - these lights will add so much character. I will make sure to post a photo as they are going to look beautiful!! Thank you so much Barn Light AU! ❤️”

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Posted 3 years ago

“I’ve been staring at the lights for 2 days what is extremely impressive is the quaintly these are not cheap plastic lights they are solid metal the glass covering over the bulb is like a confinement jar thick and heavy they have finished off our home beautifully”

Barn Light Australia 5 star review on 9th June 2021

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Posted 3 years ago

“We couldn't be happier with the level of customer service, knowledge and expertise and we received from the awesome team at Barn Light Australia. Jesse and Mel produce an absolute top quality product that must be seen to be believed. We cant wait to find a space for some more Barn Lights from these absolute legends!”

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Posted 3 years ago

“Good service. Sent wrong cords but quickly and efficiently rectified. Great lights!”

Barn Light Australia 5 star review on 1st June 2021

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Posted 3 years ago

“My lights are beautiful, the colour is perfect and the quality of the product is amazing. Definitely worth the price!”

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Posted 3 years ago

“Loved the selection of lights and options. Solid and well made product. Packaged well and we're so happy with it, it looks fabulous!”

Barn Light Australia 5 star review on 24th May 2021

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Posted 3 years ago

“I can't recommend Barn Light highly enough. Their customer service and product quality is amazing and the fact that they are made in Australia is icing on the cake. You won't regret your purchase and I can't wait to see our lights in our new home!”

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Posted 3 years ago

“I ordered and paid for my barnlights on 4th April but they weren’t despatched until 30 April, almost a month later. There was no pro-active communication from Barn lights Australia to update me on the order or explain reasons for the delay. I had to do all the chasing. I’m happy with the product but the customer service was very poor.”

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Posted 3 years ago

G'Day Damon, Thank you for your review and I apologize that our product took so long to arrive to you. I personally take pride in our customer service however acknowledge your frustrations, this was not the experience we strive for and was shared by us both. Our Easter Sale that you entered in was a huge success and provided a far greater volume of orders than we ever anticipated. Consequently we ran out of stock almost 18 hours into the competition. As an Australian Made manufacturer, the quality of our product must be perfect once it ships from our factory. Despite our best efforts - your order was delayed twice, both times detained by my own hand (16/04, 21/04). Unfortuntaely the powdercoated sconce plate quality was sub-par due to oil spreading around the rim of the wall backing plate of your Austin Wall Sconces. The nature of Pearl White Gloss (the powdercoated colour) causes issues with the liquidity of the spinning oil in high temperature ovens leaving a bubbled, yellowed/charred surface at the bottom of the backing plate. Our first batch back from the powdercoater was delayed due to Easter Public Holidays then further whilst we attempted to refine the cleaning procedure. Whilst I normally attempt to resolve customer emails at the next available opportunity, I'm personally unable to answer every email, text, and phone call that I receive. As Managing Director (and Co-Owner) the quality of the product comes before the quality of the service, whether that be manufacturing or customer service. Admittably as an lighting company we can do better than that and that's why (from the time your order was placed to the date your review was posted) we've invested in both additional staff (three new staff members, an increase of 100% in one calendar month) and a custom built Customer Relations Management (CRM) system to resolve issues like these are our vintage pen and paper, and excel spreadsheet methods were obviously failed us both. Whilst our website is primarily for "order in, shipping tracking number out" our attempts in keeping customers up-to date has become troublesome of late. Your SMS requesting status updates were responded to as information became available to us. We've since opted to only answer SMS's from customers looking for information rather than status updates as it leaves the rest of my staff in the dark, whilst your review hasn't been the exact reason for this policy change its cemented our position for future ordering communication(s). With respects to shipping - Due to the nature of your order and the inconveniences received, we paid for Next Business Day shipping via TNT at our expense. We're glad to hear that despite the delays in manufacturing that you're happy with your new Barn Lights! I'll make sure our team is aware of these points so they can avoid making similar mistakes again in future and will also ensure that our communication is better tailored around individual needs - thank you for taking the time to write this review, your input has been most appreciated. Kindest regards, Jesse-Lee Stringer Managing Director

Posted 3 years ago

“I am very happy with my 1 static sconce light I purchased . I am rebuilding my home after the 19/20 bushfires and am excited to see them lit up when they finally get installed, I will now happily purchase the other 8 required after seeing the excellent quality of your product.”

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Posted 3 years ago

“Product is amazing, better than expected, will be coming back for more. Service and responses are above and beyond. Highly recommended.”

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Posted 3 years ago

“I am so impressed with the service and quality from Barn Light Australia. I recently purchased the Universal Gooseneck Barn Light and I could tell from the moment I opened the package that it is a quality product. It is also very satisfying to be able to support an Australian made company! I will be purchasing several more lights for our upcoming build.”

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Posted 3 years ago

Thank you for your review of the Universal Gooseneck Barn Light. We're so happy to hear that you've had a great experience with our products and customer service, and we appreciate your support of Australian manufacturing! We'll be sharing your ❤️ comments with our Manufacturing team on Monday - Looking forward to your next order!

Posted 3 years ago

“After watching countless episodes of Fixer Upper when it came time to do our own renovations I went searching for an Australian based company that could deliver a similar look and feel but engineered for our Australian climate. Barn Light Australia delivered all that and more! The customer service is impeccable and Jesse-Lee is the epitome of a customer focused managing director. He was patient with all my questions and worked to make sure we got lights that suited our situation and aesthetic. I would recommend Barn Light Australia to anyone looking for quality Australian made lighting.”

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Posted 3 years ago

“Couldn't be happier with our barn light! It is a high quality, beautifully made product and for us the perfect blend of old meets new. Also the awesome feature of custom paint colour! Have to add that for an Australian made, custom product it is very reasonably priced.”

Barn Light Australia 5 star review on 30th March 2021

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Posted 3 years ago

“Best service ever. The lights are beautifully made and perfect for our need.Service has been fantastic from initial discussions via phone to help in selection of lighting to order updates and rapid response to questions re best type of globes. Great to see such service from an Aussie business. Thank you team Barn Lights”

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Posted 3 years ago

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Posted 3 years ago

Hi Kate, You've officially published our first negative review ever! Well.. Kinda given your kind comments 😂. Really glad to hear that you are happy with your purchase and look forward to your next renovation! Kindest regards Jesse-Lee Stringer & Mel

Posted 3 years ago

Barn Light Australia is rated 4.9 based on 143 reviews