Barrhead Travel Reviews

Name: Barrhead Travel
Address: 85 Oswald Street, Glasgow
Rating: 3.28

3.3 Rating 489 Reviews

57 %

of reviewers recommend Barrhead Travel

Company Reviews

Questions

Metrics

3.3

Based on 489 reviews

Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0330 094 8364

Location:

85 Oswald Street
Glasgow
G1 4PA

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Barrhead Travel 1 star review on 18th April 2022

Craig Angely

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I cancelled my holiday at the beginning of May I was told someone would call me back to get bank details, I had to contact them,again and again 3 times to get my bank details to refund my money told definitely be in on the 23rd if not that Tuesday 100% next Tuesday as it's always a Tuesday refunds are paid,liars I still have not received my £780 I called today and Angela the manager will call me back as she is busy the now I don't believe anything that comes out their mouths. I will stay well clear of these criminals definitely would not recommend.”

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Posted 1 year ago

“We have used Barrhead Travel Halifax several times now. Helpful advice from professional friendly agents who look after you really well which is why we don’t go anywhere else.”

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Posted 1 year ago

“great staff”

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Posted 1 year ago

“Booked a holiday to mexico with hayley such a lovely lady who was very helpful throughout the booking 😊”

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Posted 1 year ago

“Awful you would be better doing it yourself. Avoid at all costs they do not check package's”

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Posted 1 year ago

“Left stranded at Vianna Airport - transfer did not turn up! Terrible customer service - no clear lines of communication. Eventually got a refund after contacted their " Company President" direct. Never going to use them again!”

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Posted 1 year ago

“ABSOLUTELY HORRID. Terrible customer service and no where near professionalism. Never have I ever went through so much negative emotions while planning and going on what was supposed to be a happy, relaxing family holiday. They did not do their job properly and provided me with misinformation. It results in us having the most stressful experience at the airport. When we reached out to them, not only they did not help, but instead they brushed off all responsibilities and even went as far as lying to get themselves out of trouble. I clearly asked them so many times to check the information for me and they confirmed everything is clear and I dont need to do anything (I provided all documents they asked from me). I paid for a holiday and all I got back is stress, anger and upset children. The most absurd part was when my name was not on the list on our return day but both of my children who are under 15 have their names on it so they will only let my children get on the coach and insist I sort myself out. How does that make sense?! Who would let young children travel without their parents. They ruined my family long awaited holiday that wasn't even easy to arrange. If you are thinking of booking with them, you can forget it. Unless you want to get yourself into a hot mess.”

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Posted 1 year ago

“Staff very friendly, efficient and informative in the gyle Barrhead shop. Great customer service. Thank you”

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Posted 1 year ago

“Fantastic service at Barrhead as always. Very friendly helpful and friendly staff. Would highly recommend.”

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Posted 1 year ago

“Great service from friendly and efficient staff at Gyle Barrhead Travel. Would highly recommend.”

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Posted 1 year ago

“Do you seriously forget how you treated punters in the pandemic! Closed doors! No refunds! Your company was a disgrace and still is I wouldn't use you if you were the last travel agents on the planet”

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Posted 1 year ago

“Arrived in Rome for a holiday which was gifted to me. Private transfer didnt arrive. Contacted Barrhead Travel told to take a taxi to hotel which was 60 Euros and this would be refunded. Spoke to 3 different people and was actually told not our fault we dont drive the taxis. My return transfer was cancelled without my knowledge. I have found there customer service to be appalling at best. All paperwork provided in person to staff at Braehead and surprise surprise still awaiting a refund. I have found them to be rude and dismissive and i wouldnt recommend having any dealings with this company”

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Posted 1 year ago

“Shambolic company. Barrhead travel port Glasgow. Holiday was a disaster, accommodation awful. Barrhead travel didn’t care. Been giving me the run around for months. Still not compensation. They washed their hands if all the problems. I will never use them again. Advice to anyone would Be to contact rip off Britain.”

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Posted 2 years ago

“We would highly recommend Barrhead Travel, Victoria Square, Belfast. Kelly and her team were so helpful to us when our travel arrangements were disrupted at Marco Polo Airport 21st October 2022 and Munich Airport 22nd October. We will be using Barrhead Travel for future holidays knowing we will receive a first-class service.”

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Posted 2 years ago

“Booked a cruise great. Good price. But the after sales care is shocking I'll never book with them again. Once they have your money they not interested . Trying to speak with someone is hopeless. Waiting on calls back hopeless chasing people up not good never return calls or e mails. Told nothing about tickets etc .”

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Posted 2 years ago

“AVOID AVOID AVOID They are lovely and helpful till something goes wrong. I have been chasing a refund for over £11,000 for a cruise since end of May. My phone calls and emails have been ignored Would never use them again---you have been warned”

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Posted 2 years ago

“Worst travel company ever, the store at the Glasgow Fort has caused massive problems with not delivering holiday that was ordered, they try and blame the customer, they certainly don't care about customer care, as long as they have your money, will not be using again and will be taking legal action to recover costs”

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Posted 2 years ago

“Don’t trust this company absolutely disgusting I asking many times for my refund and never received. Every time promise send my money to bank account end of the week.”

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Posted 2 years ago

“We found out from a third party our holiday hotel had been changed which we considered to be very important information and further more allocated to a room with a terrible view”

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Posted 2 years ago

“Advice for anyone looking to find flight deals - do it yourself online direct with airline! ended up paying £350 more for ticket booked with Barrhead, would have been cheaper booking direct with BA and would have included checked in bag, which wasn’t included with Barrhead.”

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Posted 2 years ago

Barrhead Travel is rated 3.3 based on 489 reviews