Hi Sarah,
Thank you for your review!
We're so glad to hear that you've been loving the variety of cacti and pots :)
Thank you
The Barry's Cactus Club Team
“Awesome variety of cacti sent each month. The little extras in each box are a bit hit or miss though, some months have been really useful like seeds, others have been less so (a tiny beeswax food wrap that wouldn’t fit around an apple). I love the variety of pots i’ve received, which i think was worth the entire asking price!”
Hello Luke,
Thank you for your review!
It's wonderful to know that you've been enjoying the variety of cacti and pots! We'll be sure to pass your feedback about the extras in the box on to the team.
Thank you
The Barry's Cactus Club Team
Hello Ella,
Thank you for your review!
We're so glad to hear that you're enjoying your plants and that you've found our customer service team helpful and efficient!
Thank you
The Barry's Cactus Club Team
Hello Charlotte,
We're glad to hear you love our subscription box! We'll be sure to pass on your feedback about the prices to the team.
Thank you
The Barry's Cactus Club Team
“I absoluteness adore my little cacti and pots.
There have been two or three occasions when they did not turn up, but I wait the recommended 10 days and contact by email and it gets sorted.
They are always well packaged.”
Hello Jude
Thank you so much for taking the time to leave your review. We really appreciate this.
We're very sorry to hear that there were a couple of occasions where the boxes didn't arrive and replacements had to be sent out. However, it's good to hear these issues were resolved quickly.
Rest assured we are always looking at ways to improve our delivery service to try and ensure these issues no longer occur.
The Barry The Cactus Club Team
Hi Naomi,
Thank you for your review.
We're glad to hear you've enjoyed it! We bring out a new cacti or succulent each month but thank you for providing this feedback so we can keep improving our service :)
Thank you
The Barry's Cactus Club Team
“A few boxes havnt turned up but it’s been corrected by them once I’ve contacted them which is good,
A few of the cactuses have been way too small for the pot, and I can see on other peoples social media that they’ve received much larger cactuses so it’s a little inconsistent.
But other than that, the pots are usually hella cute and the cactuses are great”
Hello Reece
Thank you for your review and for the great feedback.
I'm very sorry to hear that some of your boxes haven't arrived. However, it's good to hear that this was promptly dealt with by our team and new boxes sent. We are always looking to improve our shipping process so these issues should become a thing of the past.
With regards to the size of the cacti, as they are plants, there can often be a difference in the sizes when they first arrive. But they will all grow so they should catch up with any large ones once they have got settled in.
The Barrys Cactus Club Team
Hello Sarah
Thank you for taking the time to leave your review and for your feedback.
We're really happy to hear that you are enjoying all the aspects of the sub so far. If there is anything you think we could improve upon, we'd love to hear from you via help@barryscactusclub.com
The Barry's Cactus Club Team
Hello
Thank you for your review and for your feedback.
We'd love to hear what you'd like to see included in the boxes in the future if you had the time to drop us an email :)?
You can reach ur team via help@barryscactusclub.com
The Barry's Cactus Club Team
“I love the different types of cactus and the ceramic pots. Only thing I would add is that I have had quite a few seed packets as the additional 'surprise' in the boxes. These are sweet but I am not a huge plant grower myself. There was an issue with one of my boxes being lost in the post by the delivery service but this was not Barry's fault and they resolved it super quick sending me another one out the next day! I love my cactus deliveries each month!”
Hello Nadine
Thank you for your review and for the great feedback.
We're really happy to hear that you're enjoying the subscription and that when there was an issue it was resolved quickly by our team.
With regards to the extras, I have passed on your feedback to our team about the seed packets, so they can take this into consideration when planning for future boxes.
The Barry's Cactus Club Team
Hello William
Thank you for taking the time to leave your review with us.
We're sorry to hear that you feel the extras could be improved. We'd love to hear from you if you had anything in mind that you'd like to see us included going forward?
You can reach our team via help@barryscactusclub.com
The Barry's Cactus Club Team
Hi William,
Thanks for your feedback, it's great to hear you feel the pots and plants included are beautiful :)
Our monthly extras are focused on seasonal green-fingered goods, however, if you have feedback on something particular you'd like to see we'd love to hear from you via help@barryscactusclub.com :)
Thank you,
The Barrys Cactus Club Team
Hello Bethan
Thank you for your review and for the feedback about the cacti.
I have made sure to pass this onto our purchasing team. I know they are currently working on ensuring the cacti are a better fit for the pots.
The Barry's Cactus Club Team
“I enjoy receiving a new cactus every month. The additions are always a surprise. Some of which are better than others, but all are enjoyable and/or useful.”
Hello Joanna
Thank you for your feedback and for taking the time to leave your review.
It's great to hear you are enjoying the subscription and that even when the addition isn't to your liking it's still enjoyable/useful :).
The Barry's Cactus Club Team
“Love the whole experience of getting a new cactus each month, they are always great and the box and presentation is always first class. Have had a few issues with deliveries but these have been mostly rectified well”
Hello Mark
Thank you for your review and for the great feedback.
We're sorry to hear that you have had some issues with your deliveries. However, it's good to hear that these have been resolved when needed.
Rest assured we are always looking for ways to improve our delivery service to try and cut out any issues.
The Barry's Cactus Club Team
“I have thoroughly enjoyed receiving a new houseplant every month with a unique pot allowing for mixing and matching. My cacti are growing nicely with one of them having grown a large flower bulb so I look forward to it flowering! The free gifts however have become increasingly underwhelming, I only liked the metal straws I got my first month, I found the more recent gifts such as the seeds having no use to me.
Now having six cacti I am considering pausing my subscription as I am running out of space for them, if only I had a bigger house with more windows!”
Hello Bradley
Thank you for your review and for the great feedback.
We're delighted to hear that you are happy with your subscription. However, we're sorry to hear that you feel the extras haven't been the best.
If you had the time, we'd love to hear from you on what you feel could work well as an extra or just what you'd like to see us do more of. You can reach our team via help@barryscactusclub.com
The Barry's Cactus Club Team
“Really enjoying them. 6 deliveries so far. 5 are beautiful little friends adorning my home office Teams backdrop with spiky joyfulness. One arrived very dry & sorry looking & within 2 weeks had turned into a shrivelled powdery strange fungal object which had to be binned. I didn’t contact to complain or anything so haven’t massively reduced my rating as you had no opportunity to resolve & everything else has been brilliant! Love the pots, the variety of cacti, the collectors cards & the little extras!”
Hello Nikki
Thank you for your review and for your feedback.
We're really sorry to hear that one of the cacti that arrived has died. It sounds like this one may have picked up a disease or didn't fair very well while in transit.
A member of our team is going to be in touch via email about this asap, as we want to ensure you are always getting the best quality plants every month.
The Barry's Cactus Club Team
“Hiya
I love my cactus plants but really disappointed that through mutual confusion my last plant was received mid May
Could you please send one as soon as
Thanks
Mark”
Hello Mark
Thank you for your review.
I'm sorry to hear that you're having problems with your subscription. I can see that a member of our team emailed you regarding these issues on the 23rd and is currently just waiting for a response to the email.
The Barry's Cactus Club Team
