“I'm loving getting a new little buddy each month, each one had found a nice spot in our home , and one has grown a new bud which will hopefully bloom in a few days.”
“I pay for this every month for my husband, he loves everything he receives and even gets excited when he knows a new one is on it’s way, we have a wonderful collection and it’s brilliant to receive all the information that comes with them too”
Hello Mel
Thank you for your review.
It's brilliant to hear that your husband has enjoyed the cactus sub :). There's nothing quite like building your plant collection.
The Barry's Cactus Club Team
“Absolutely brilliant, always lovingly packaged and the plants are always in good health. For over a year now I’ve had this subscription and never once have I had an issue.”
Hello Alycia
Thank you for your lovely review and the great feedback.
It's fantastic to hear that all the plants have arrived in great condition and you have had no issues since signing up :).
The Barry's Cactus Club Team
“Probably going to cancel my subscription after my next cactus arrives. I left some feedback in December and no one really got back to me about it. The cacti are usually lovely but the other item you get is not very reliable in value at all. The first item is a nice pin badge which is great. Got some reusable metal straws and aloe hand sanitiser which was also good. But sometimes you literally get sent a single packet of seeds and it’s pretty bad. I don’t have a garden so several of my things are just sitting unopened still. May’s cactus and pot were pretty ugly too, being totally honest. Sometimes it’s great but sometimes it’s really not. I’ve also had items missing before and had to ask to have things sent and when that’s happened I’ve been made to take a photo of what has arrived as if I have to prove that things are missing, not really any apology about the missing things either. One of the gifts was a packet of pencils that said ‘you grow girl’ on them - doesn’t really apply to me as I’m not a girl. Lots of little things that just need a bit more attention to detail if I’m honest. Has been nice getting a new cactus every month though. Most of them are growing and none have died - I’ve seen on Instagram that that’s a problem some people have been having. Love the stuff from Ohh Deer so maybe adding more little things from here instead of packets of seeds. Or the little cactus key ring I’ve seen you advertising - that would make a far better extra thing for the box.”
Hello
Thank you so much for taking the time to leave your review and for your detailed and honest feedback about the subscription and how you feel we can improve.
I'm very sorry to hear that you have had issues with the subscription in the past and that not every box has been a winner for you, especially when it comes to the surprise extras that we include in the boxes. It's sad to hear that you haven't been able to use the seeds.
With regards to the May pot, we have taken on board our customers feedback regarding this and don't have any plans to do a similar pot in the future.
Apologies, for any disappointment caused by the communication you have received from our customer service team when you have contacted them. I can assure you that when an image was requested for your missing items this wouldn't have been in order to prove something is missing. It's just our company policy that we have to request an image. This is often so we can ensure everything else with your order is in good condition/in case we need to use the images to raise an issue internally.
Our aim is to ensure that all our customers are provided with the best possible service when it comes to both the customer service they receive and also the boxes that they are sent.
With this in mind, a member of our team is going to be in touch via email as soon as possible to try and ensure this is the case going forward.
The Barry's Cactus Club Team
“I really love getting a new cactus every month through the door. I was disappointed that it’s not a cactus every month, as sometimes I am sent succulent plant. The cacti arrives well packaged with a surprise gift each time. Last month I receive some sunflower seeds which I’ve planted out in the garden and are coming on nicely.”
Hello Hayley
Thank you for your review and for the great feedback.
We're sorry to hear that you were a little disappointed with the inclusion of succulents. I have made sure to pass this feedback onto our purchasing team so they can take it into consideration going forward.
The Barry's Cactus Club Team
“Love receiving my monthly 🌵, they always come well packaged. Plants are in great condition and the pots are always so unique ❤️
Love all the little extras in my subscription every month and take great pride in my collectors book 😉”
Hello Sarah
Thank you for your review and for the great feedback.
We're really happy to hear that you're enjoying your subscription and that the plans always arrive in great condition.
I have made sure to pass this onto our warehouse team who will be delighted to hear this.
The Barry's Cactus Club Team
“I love my tiny friends, each one is called “ Barry” - only one suggestion for you… I would love a tiny book to store my caretaking instructions for my sweet Barrys. I appreciate the extra little gift, always a tonic to open. They are very happy in my house. I will email a photo of their happy leafy faces”
Hello Ceri
Thank you for your review and the lovely feedback.
We do actually have an annual to keep all of the care cards in, it just sounds like you may not have got this in your first box.
A member of our team is going to be in touch via email asap to get this sorted.
The Barry's Cactus Club Team
Hello Hannah
Thank you for taking the time to leave your review.
We're really happy to hear you are enjoying getting the boxes each month :).
The Barry's Cactus Club Team
Hi Jackie,
Thank you for your review!
We're so glad to hear you have been loving our boxes, especially the monthly extras we include!
Thank you
The Barry's Cactus Club Team
“Excellent! I love receiving my plant pal every month. A couple of times my box has got lost in the post but customer service was brilliant and I received a replacement swiftly. My plants are all thriving (apart from one I accidentally overwatered and killed, whoops!), and growing like crazy! So great 😊”
Hi Sally,
Thank you for your review!
Your plants are looking great and we're glad you are enjoying it!
It's good to hear our customer service team were able to resolve the issue swiftly for you!
Thank you
The Barry's Cactus Club Team
“It's a great idea for a subscription service, I do think it is slightly overpriced for what you get but you can skip months so it's not too expensive then. My main issue is with the delivery being with the Post Office, as often my delivery is very late or, as with my previous delivery, it wasn't delivered at all and a new order had to be sent. It would be better if they used a different delivery method. I would recommend it as a subscription service as it's quirky and unique.”
Hi Sarah,
Thank you for your feedback.
It's really important for us to hear back from our customers to know what's working and what needs improvement. We're sorry to hear you've had trouble with a previous delivery, but glad our online team helped fix this for you.
We'll be passing this feedback onto the team, thank you for letting us know.
Thank you
The Barry's Cactus Club Team
“I loved receiving these little guys every month I did for a year but unfortunately several came with a mealy bug infection which got so out of hand it spread to my other cacti and I lost a lot of valuable cacti from my collection because of it. A total of 5 out of the 12 I've received died within a month due to the bugs and I've got 2 which are touch and go. So unfortunately spending every month trying to get on top of the infections it got too much. Especially when they spread to my others which I've had for years that not only had monetary value but also very personal value. Other wise the pots and other bits that come with them are great and it was good fun getting the surprises every month”
Hi Louise,
Thank you for taking the time to leave your feedback.
We are terribly sorry to hear that you have had trouble with mealy bug on the cacti delivery.
Our team would be more than happy to replace an infected cactus for you as this is not how we expect our deliveries to arrive from the supplier.
A member of our team will be in touch shortly to help resolve this for you.
Thank you
The Barry's Cactus Club Team
Hi Isobel,
Thank you for your feedback!
We're are glad to hear you are enjoying the variety of plants and pots included in the subscription!
Thank you
The Barry's Cactus Club Team
“I love receiving my new cactus friend every month! Seeing my collection grow brings me so much joy! My only teeny-tiny complaint, is that one of the cacti was very small compared with the pot it was paired with, so maybe a bit more mindful of pairings? I can barely see the cactus poking out of the top!!”
Hi Michelle,
Thank you for your review!
We're glad to hear you have been enjoying the subscription. We appreciate your feedback regarding the plant/pot pairings we'll make sure it's passed back to the curation team for further consideration!
Thank you
The Barry's Cactus Club Team
“Love receiving Barry each month always perfectly packaged. Only gave 4 stars as I never got my January box even though I was told a replacement was sent twice:/”
Hi Joshua,
Thank you for your feedback.
We're glad to hear you've been enjoying the subscription.
A member of the team is going to get in touch with you in the next 30 minutes to hep resolve the issue with the January edition.
Thank you
The Barry's Cactus Club Team
“I love this company. Every month I wait with excitement to see what is going to come through my door and every month my expectations are met and exceeded. I love how every month the pot and cactus are so different and each come with a little treat”
Hi Arron,
Thank you for your feedback!
We're delighted to hear you've been excited to get a new pot and plant each month!
Thank you
The Barry's Cactus Club Team
