Bath and Bodyworks Reviews

Name: Bath and Bodyworks
Rating: 2.32

2.3 Rating 139 Reviews

28 %

of reviewers recommend Bath and Bodyworks

Company Reviews

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Metrics

2.3

Based on 139 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 46%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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info@bathandbodyworks.com/

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Bath and Bodyworks 3 star review on 14th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“B&BW deserve negative stars. Terrible customer service. I am (was) a rewards member. I ordered for store pick up Nov 22, planned to pick it up on the 24th, day after Thanksgiving. I got Covid and was sick until today. I went today to pick it up, Nov 29th. 6 business days after order. I arrive to learn they gave my order away …with zero notice. I have no recourse. I called 3 days ago and asked if I could have someone else pick it up for me due to illness. Nope. Had to be me. So I could not send anyone on my behalf?? BUT they eagerly gave my order to someone else …who took it to their house????? All my gifts were handed to someone else and the things I ordered are no longer available. They offered me a $20 e-card??!! Ridiculous! I just deleted the app and will never go near this snake oil, bait and switch, false-advertising faux business ever again. They sell nothing that I can’t get at 50 other stores who actually treat their customers like they want them to be patrons.”

Helpful Report

Posted 1 year ago

“I like the scents. But the cost is extremely high and you can't ship to store to save the shipping costs, so that makes it even higher to purchase. I think I need to go back to buying airwick and glade.”

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Posted 1 year ago

“After 15 plus years of purchasing over 100.00 per month, I will never shop here again. Customer service rep. was horrible to me. No thank you to Bath and Body works customer service.”

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Posted 1 year ago

“Hi could you please bring back the cucumber melon hand sanitizer and hand and body lotion. The best”

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Posted 1 year ago

“Ordered items were damaged on transit and then asked for them to send me the same items again. They said they were not available and I had another person order the same items and were able too online. They are liars!!!”

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Posted 1 year ago

“A valuable customer that was upset to hear that we cant make exchanges now without receipts after i drove a good bit to there location or if we dont have a receipt we would have to pay the balance why so they can make extra money yhis store was in my top 5 vut they just lost my business and on top of it none of the cashiers are explaining this new policy or even asking if we need a gift receipt knowing people buy gift from here for a lot of different holiday EX ANGRY CUSTOMER”

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Posted 1 year ago

“I love shopping online at Bath and Bodywork. It is always a great experience everything arrives perfect.”

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Posted 3 years ago

“Shipping is taking forever”

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Posted 4 years ago

“Love the half price sales.”

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Posted 5 years ago

“I love their sale prices and products. Candles especially have a great scent and stays until end of candle.”

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Posted 5 years ago

“I found a retired fragrance online only I was so happy and excited I've made of a large purchase even though the store is less than 1 mile from my house the only way I can get one of my all-time favorite fragrances was to order it online I came with a neat 20% off and I took advantage of it thank you so much”

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Posted 6 years ago

“Alerts to special deals, reminders also”

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Posted 6 years ago

“Easy to use web site and always a fast delivery.”

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Posted 6 years ago

“Love their products and also the service was nice and helpful. Their 3-wick candles- amazing!”

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Posted 6 years ago

“My daughter has been purchasing candles from White Barn for a couple years now. The scents are amazing and last a long time. There are many candles that smell nice before being lit, but these are amazing as to how long they last and how nice the variety of scents there are! So, with all the deals this year, Christmas has been very special with a wide variety of candles and scents! Love, Love, Love the candles and scents!”

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Posted 7 years ago

“The product came so quickly and I loved it right away. The fragrance melts last a long time and the house smells like Christmas!”

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Posted 7 years ago

“The workers are very kind and always willing to help as soon as they can and the store never dirty it is always very clean. It is also a nice set up so every scent is right by each other and the displays are always appropriate for the sale they or having and/or the season.”

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Posted 7 years ago

“Always offering some type of "deal"--rotates regularly among their various products. At my request, they regularly send e-mails, texts, and "snail mail" coupons so that I can be on the lookout for whatever product for which I'm in the market, knowing that a special offer on that product is likely to pop up soon.”

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Posted 7 years ago

“Great prices on 3 wick candles”

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Posted 7 years ago

“They have excellent products with beautiful scents which definitely makes me happy and they also have a large variety of new items coming in stock every few weeks. Their staff are excellent and they have decent prices. If I won the gift card I would definitely use some of the money on this shop.”

Helpful Report

Posted 7 years ago

Bath and Bodyworks is rated 2.3 based on 139 reviews