“Good customer service, there was a delay in receiving our shower basket however once I emailed I got an immediate reply and our delivery was promptly chased up and delivered within days. No complaints.”
Hi Gillian,
Thank you for taking the time to leave us a review, it is much appreciated. I am glad we could resolve the delivery issue for you.
Best wishes,
Greg
Hi,
Thank you for taking the time to leave us your review. I'm glad we could help rectify this for you, and it's great to hear you are happy with the new bathroom items!
Best wishes,
Greg
“I ordered a shaving mirror for 83£, it is the same product as the standard quality brands, I was expecting more than that and I paid 5£ extra for shipping because of the order delivery between 1-3, but I made the order on the 22nd and the product arrived to me on the 28th.”
Hi Onur,
Thank you for your review. Sorry to hear you are not happy with your mirror - they are very popular items and normally considered excellent quality and design.
Best wishes,
Greg
“Website is easy to use and ordering is really straightforward. Products are really top quality and come well packaged for transit.
Looks beautiful fitted 🥰”
“Brilliant customer service ,Greg assisted in resolving the issue in the supply of shower tray and screen, really good products ,will be back to purchase more products.”
“Easy ordering process, with immediate response. Email from Greg asking which day would be better for delivery which was refreshing. All day delivery which arrived at lunchtime with the carrier polite and helpful. The item was well packaged. Would definitely recommend this company.”
Hi Carole,
Thank you for your lovely review, we really appreciate you taking the time for that. I'm glad to hear everything went well with the delivery.
Best wishes,
Greg
“⭐️⭐️⭐️⭐️⭐️ 5/5 - Incredible Service from Bath Lab!
I had an amazing experience with Bath Lab! Their customer service is absolutely top-notch—super friendly, responsive, and helpful from start to finish. I was blown away by how quickly everything was handled. It’s rare to find a company that combines great products with such efficient and professional service. Highly recommend!”
Hi Caroline,
Thank you for your fantastic review. I am glad we could help you with your bathroom project, and wow, the unit looks fantastic against those marble tiles!
Best wishes,
Greg
“Therewas a slight problem with delivery but Greg kept us informed on what was going on with daily updates. Greg couldn't have done any more and went above and beyond even sending emails outside of buisiness hours.
Thanks again Greg”
“Having read previous reviews, I chanced my arm & ordered a mirror. My only gripe with the company, was I had a question & tried to call the number a few times, but to no avail could I speak to a human being! I ended up going through the cyba chat, which while was ok, would have been so much more simple to talk to a human being. Having said that, the mirror I picked in the end was perfect for my new bathroom, so I need not have worried.”
Hi,
Thank you for your review, it is much appreciated. Sorry you could not get through on the phone, it can be hard to answer all calls during busy periods but our live chat is always available if you need a quick answer to something. It's great to hear that the mirror was perfect!
Best wishes,
Greg
