"Customers from Ireland - BEWARE!\r\n\r\nI ordered a battery for Garmin Fenix \u200b\u200b5 smartwatch.\r\nThe package arrived from the Netherlands to Ireland in approximately 2 weeks.\r\nWhen I opened the package, I saw that one of the cables coming from the battery was broken.\r\nTesting with a multimeter confirmed the fact that there is no voltage in the battery due to a damaged cable.\r\nI contacted batteryupgrade.ie technical support who offered a replacement \/ refund, but only on condition that I send the battery back at my expense first.\r\nWell, if the battery is defective, why should I pay for the return shipping (even if I get a refund later)?\r\nBattery shipping internationally by An Post Ireland is prohibited, and shipping by a courier costs more than ordering a new battery, so I am stuck and any attempt to get the shipping label from batteryupgrade or just simply receive a refund meets with an evasive response from the company. I have asked for a refund three times and each time I received a reply saying \"I am unable to answer your email and therefore I have forwarded your email to my colleague. My colleague is more capable regarding this matter and we will provide an answer to your case within a few working days. \"\r\n\r\nI've been trying to get a refund for weeks, to no avail!"