Bax Music Reviews

Name: Bax Music
Rating: 4.03

4.0 Rating 2,234 Reviews

75 %

of reviewers recommend Bax Music

Company Reviews

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Metrics

4.0

Based on 2,234 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Bax Music 1 star review on 27th January 2025

179

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good customer services, fast delivery as advertised, good quality products, value for money. Definitly , I will continue buying from Bax Shop.”

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Posted 17 hours ago

“Bought a few music related items. Always a top fast delivery. Will be using vax music again”

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Posted 22 hours ago

“I am happy with my purchase and the delivery was fast which was amazing. The adapter is a perfect fit for my keyboard. It took me a while to make this purchase from this company online, but I am happy that I did.”

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Posted 3 days ago

“Great delivery and packaging, stand is good quality , and customer service is good , will always use BAX music 👍🎸🇬🇧”

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Posted 1 week ago

“I am really pleased with the dangelico deluxe Atlantic. The frets are perfect, the style is great and the sound is silky smooth. More than happy”

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Posted 1 week ago

“Item arrived on time and working perfectly”

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Posted 1 week ago

“Great price, fast delivery, great communication”

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Posted 1 week ago

“Bought Sunday...arrived Tuesday! Amazing. Perfect service, carefully packed guitar and great price.”

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Posted 2 weeks ago

“Ordered three items, including a £500 mic, from Bax as the website said they were all in stock and I needed them urgently. On the day of arrival I get an email to say the mic was never in stock and they don’t know when it will be. Tried to call but they were “receiving a large volume of calls” blah blah. Replied to customer services email to ask for an immediate refund. No response. Then get another email saying delivery in three weeks time. I don’t have my money any more so can’t buy the mic from anywhere else. Today, a week after delivery was due I get an invoice. It has minuses on it indicating a refund, but no mention of a refund or apology or timescale for receiving my money. Smacks of customer service by AI bot. No contact, no communication. Never ordering from Bax again.”

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Posted 2 weeks ago

“Fast delivery, packaging was great.”

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Posted 2 weeks ago

“Excellent cymbals for the price”

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Posted 2 weeks ago

“Ordering from Bax Music was easy.The lines of communication were great and everything happened as advised. I thought that there were items missing from my order so I telephoned Bax Music. The advisor apologised for the missing items and said they would contact customer service about a £50.00 credit. The next day I was recycling some of the packaging and found the item which I thought was missing. I therefore telephoned Bax Music for them to cancel the £50.00 credit and offered my sincere apology. I thought that Bax Music was trusting, offering great customer service. Thank you.”

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Posted 2 weeks ago

“Realistic pricing, fast and efficient delivery, well packaged. Have not had to deal with customer service yet and have read some bad reviews!”

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Posted 3 weeks ago

“Best price I could find for this projector, and could choose my delivery date.”

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Posted 3 weeks ago

“I recently purchased a left handed Epiphone SG Standard from Bax Music, for a rock bottom, bargain price, and unlike a lot of the Epiphone SG Standards I've tried, this model was fantastic! It plays very well, has a great neck, and the fret installation was very even throughout. Plus it arrived very quickly indeed, and the guitar was well packed. I'm absolutely delighted! 10/10”

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Posted 3 weeks ago

“BAX Music dispatched the pro bass gig bag promptly and it arrived quickly via Parcel Force, in fact a day earlier than I expected. I was very impressed with the build quality, and although this is a very expensive gig bag I feel reassured that my bass will not be damaged going to and from gigs.”

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Posted 3 weeks ago

“Excellent product and price, prompt delivery.”

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Posted 3 weeks ago

“This is a present for my nephew so I hope it will be brilliant”

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Posted 3 weeks ago

“Guitar arrived on time. There was corrosion around the jack socket and the battery box. The action was poor and I want to return the guitar. Despite following all the instructions, none of my emails or calls have been answered. I am not happy”