Bax Music Reviews

Name: Bax Music
Rating: 4.04

4.0 Rating 2,199 Reviews

76 %

of reviewers recommend Bax Music

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Metrics

4.0

Based on 2,199 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Bax Music 1 star review on 10th December 2024

177

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a fender twin tonemaster B stock, which is basically a new amp that had been returned, and that is what it is, a new amp for an even better price than the already great prices. With swift shipping I couldn’t be happier, great company.”

Helpful Report

Posted 3 days ago

“I bought 2 keyboards, both of which were showing in stock, and a delivery date of 2 days after order was given. When they hadn't arrived after 5 days, I rang the customer support number, and wasn't able to get through at all. I subsequently emailed, and after a day received a reply saying that one of the keyboards WASN'T in stock after all, and they had no idea when they would be able to get it. OK, that happens, I get it - though I would have been far happier if they had contacted me rather than waiting for me to chase it up. So, I replied explaining that I was under a time constraint to get the keyboard they couldn't supply, and asking them to cancel that part of the order and to process a refund as soon as possible, in order that I would have sufficient funds on my card to be able to buy one elsewhere. I got no response, no cancellation, and no refund. I emailed again and again: nothing. Eventually, I rang and just hung on: it took over 30 minutes for my call to be answered. In fairness, when I did, the representative did deal with my query efficiently, although at the time of writing the refund hasn't come through, but that's a normal banking delay, I hope. They have a wide range of stock, and their prices are great: but when things go wrong, their service - if you can reach it - is variable at best.”

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Posted 3 days ago

“I ordered an Ibanez guitar. It was delivered on time and in perfect condition. The price was good, the order process easy and I will order again from Bax Music. Easy 5 stars.”

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Posted 6 days ago

“Great service Nektar Panorama cs12 great control surface for Cubase.”

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Posted 1 week ago

“Excellent service from Bac music. The case is brilliant which I have nicknamed The Coffin die to the size of the case. I will be buying from Bax music again. Thanks Bax music”

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Posted 1 week ago

“All arrived safely and on time.”

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Posted 1 week ago

“Still awaiting delivery, it seems ParcelForce like my bass and have decided to keep it.”

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Posted 1 week ago

“Great price and great service!”

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Posted 1 week ago

“I like this stand a lot. Very sturdy, looks great, holds plenty of music.”

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Posted 1 week ago

“Amazing product ,,good affordable price”

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Posted 1 week ago

“Brilliant service! I wasn't expecting a quick delivery over the Christmas period but I chose a date and it turned up on time! I can't fault them”

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Posted 2 weeks ago

“Don't believe stock levels. Ordered two items with Saturday next day delivery for a gig the following week. A day late processing so missed the Saturday for the Sunday rehearsal. Then Parcelforce couldn't deliver as it didn't have the correct address. Arrived a week late - missing the gig. One item broken and the other not included as it was actually on back-order and won't be available for a month. Farce.”

Helpful Report

Posted 2 weeks ago

“Competitive price, shipped promptly with robust packaging and delivered when expected. My previous purchase was equally satisfactory. I would judge Bax to be on a par with their competitors for customer fulfilment. I will continue to buy from Bax when their price compares well to the others”

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Posted 2 weeks ago

“If I could give zero stars I would. Never received my order from 29 days ago. Extremely poor customer service. I want a refund immediately”

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Posted 2 weeks ago

“My order wasn't dispatched until after 3pm on the day (24th) it was supposed to be delivered. I have contacted Bax Music customer services twice via email and had zero response. It is now the 30th and still no response and still no delivery.”

Helpful Report

Posted 2 weeks ago

“I vowed not to use Bax music again after my first order this year took an age to ship!! I cancelled it. Then two weeks ago I ordered a guitar over £1000 and again shipping is woeful and been sitting with Parcelfarce days, I know this time it has been Christmas but companies smaller have been back to work for days now so no excuse for such lame service! Definitely my last order with this company Lee #Shocking !”

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Posted 2 weeks ago

“Still not received my item. And by most of the reviews on here people have the same problem. Surely customer service should be trying to sort the problem out or use a different courier...”

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Posted 2 weeks ago

“Told me item would arrive 23.12.24. I ensured I was in all day, only to call toward the end of the day as I'd heard nothing for them to tell me it wasn't arriving....probably not until after Christmas. Then on 27th, after hearing nothing again, I called and was asked, 'Do I still want the ordered items?' - whilst the thought of parting with £3000.00 and receiving nothing in return was tempting, I decided to go ahead and say I did, yes. To which they had to make a whole new order up. Poor communication, poor customer service, unimpressed. At least the lady on the phone was nice. Then they request feedback for my experience....careful what you wish for.”

Helpful Report

Posted 3 weeks ago

“I had 3 confirmations item was shipped but took longer than anticipated to receive think this is parcel force issue rather than bax”

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Posted 3 weeks ago

“This is a high quality padded bass guitar strap. It’s very well made and is comfortable even for extended playing sessions. BAX use Parcel Force, which means they can’t really guarantee on which day your purchase is going to arrive. The strap arrived later than I had asked for, but was probably caught up in the Christmas mail.”

Helpful Report

Posted 3 weeks ago

Bax Music is rated 4.0 based on 2,199 reviews