Bax Music Reviews

Name: Bax Music
Rating: 4.06

4.1 Rating 2,159 Reviews

76 %

of reviewers recommend Bax Music

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Metrics

4.1

Based on 2,159 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Bax Music 1 star review on 10th December 2024

177

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought for my musician son, so personally not sure about the performance, and its early days, but he seems very happy with it at the moment! Efficient service and good price for it!”

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Posted 7 months ago

“Happy with the item which arrived well packaged. Four stars because I had to chase delivery by calling Bax as the item was supposed to have arrived within 3 days and there was no tracking information available through Parcel Force. Bax sorted it and it arrived the following day.”

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Posted 7 months ago

“Seem to have sales nailed but not returns. Absolutely disgraceful, they received my return three weeks ago...it was tracked and a photograph supplied so no option but to acknowledge...seems that doesn't count as it isn't 'the warehouse'...they supplied the returns label so why nor have it returned directly to the warehouse??? That was three weeks ago, perhaps the warehouse is a very very long way away! Customer Services are virtually non existent with useless responses such as we'll follow up...frankly I don't actually care what you do as long as you sort my refund! About to open a dispute now as clearly they are taking no notice of me.”

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Posted 7 months ago

“Excellent communication, speedy delivery and extremely well packed. Item arrived in perfect condition. Product is excellent quality Thankyou 😊”

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Posted 7 months ago

“A go to place for genuine Gibson parts at a fair price..”

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Posted 8 months ago

“Fast, efficient service. Excellent product. Very pleased with transaction.”

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Posted 8 months ago

“The reviews of the piano which we purchased lead us to Bax Music. The information on the Bax Music website was detailed and allowed us to compare the chosen model with other that they offered on the same site. It was easy to complete the purchase and we particularly liked being able to choose a set delivery date. The items were delivered in very well packed boxes with clear instructions on how to open to ensure that none of the contents were damaged. The piano was exactly as described and we are extremely happy with our purchase confident in the knowledge that Bax Music has sent us an email to ensure that should we have any queries, we can contact them in various ways.”

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Posted 8 months ago

“Everything I ordered arrived safely, delivered with politeness and a smile. The items (Bass bag, set of strings and pick) were all as promised. Couldn't have been simpler and I couldn't be happier. Many Thanks!”

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Posted 8 months ago

“I've used Bax previously and never had any issues with either the products or delivery. They also tend to be more competitively priced than other music retailers. I have recently purchased an Ibanez TMB 100 Talman black Left handed bass guitar. This was listed as a B stock product however it appears to be in perfect condition. Delivery from Bax was great as usual. I'm new to bass so can't really comment on how good it is to play however, it's an Ibanez so bound to be good!”

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Posted 8 months ago

“Bax bought 2 sets of headphones I love them great price 1st headphones came on time great condition brilliant polite delivery guy,2nd pair came 2 days late box was a bit damaged an open, delivery guy was polite,apart from that I've got 2 pairs of headphones that I wanted,so a bit frustrateing but at the end all good no worries”

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Posted 8 months ago

“My Fazley Meteor 25w bass amp was a bargain. However, it wasn’t as advertised: photos on the Bax website showed a reverb knob and the amp doesn’t have one! Please change that photo, Bax, you’re misleading customers.”

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Posted 8 months ago

“No communication whatsoever and haven’t received my order it’s been a week now”

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Posted 8 months ago

“Very quick service from Bax. Very well packed and good delivery price. Excellent portable amplifier.”

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Posted 8 months ago

“Bought a flight case for my A&H QU-24. Great case at a great price.”

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Posted 8 months ago

“The line 6 pod express bass is a great pedal when you work out how to set it up. I could not get the head phone socket to work it turned out I needed the bass volume turned up to nearly full. The fact there is no power supply is a bit poor but a look on Amazon and I found one much cheaper than the line 6 one. As long as the voltage is right and the amp rating is higher than needed you are good to go. The sounds and effects are great and it's fun playing around with different combinations. It's odd and annoying that there is no printed manual it's only available on line from line 6. Would certainly recommend Bax Music and the Line 6 pod espress bass pedal.”

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Posted 8 months ago

“Delivery was quick and well packaged and was best price I could find anywhere. Faultless service. I had hoped the Novation Summit would be a worthwhile purchase, and it certainly is! You can feel the build quality, and the sound blows me away. This thing is incredible.”

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Posted 8 months ago

“I bought a pedal from Bax Music. It had a faulty jack socket that wouldn't hold the jack. I could have fixed it myself, but didn't want to invalidate the warranty, so returned it using the Bax returns process with prepaid envelope etc. They promised me updates which never came. I patiently waited the 8 weeks they said it might take. Now the 8 weeks have passed, their customer service dept are ignoring my emails. Regrettably I will now have to spend my time going through the small claims court process.”

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Posted 8 months ago

“I bought a DJ booth on 25/03/2024 and today it is 03/04/2024 and I am still awaiting delivery. When I bought the item it was stated delivery would be 48 hours haha, this is clearly not the case.”

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Posted 8 months ago

“Swift delivery, helpful staff, highly recommended”

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Posted 8 months ago

“When ordered was given a delivery date of 27th March. Today is the 1st April and they still have not been delivered!”

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Posted 8 months ago

Bax Music is rated 4.1 based on 2,159 reviews