Bax Music Reviews

Name: Bax Music
Rating: 4.06

4.1 Rating 2,159 Reviews

76 %

of reviewers recommend Bax Music

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Metrics

4.1

Based on 2,159 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Bax Music 1 star review on 10th December 2024

177

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bass strings arrived promptly ,Thanks Bax music will order from you again.”

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Posted 7 months ago

“B stock due to damaged packaging. Uke is absolutely unmarked. Very happy. Took it to a Luthier to check set up. Near enough there out of the box. Not played yet but looking forward to it. Amp on order.”

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Posted 7 months ago

“Came within 2 days of ordering Excellent product i got the innox speaker stands”

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Posted 7 months ago

“Clear comprehensive website. I received the equipment incredibly quickly considering I live in the Highlands in Scotland. The quality of the keyboard stand was just as expected ( German made ) similar to the one I already use. Very impressed by your company and have already recommended you to other musicians .”

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Posted 7 months ago

“I bought a Cort G280 select for the bargain price of £248 and I'm happy about that. However, the guitar was the last one in stock and that usually in my experience means it's been returned by a customer. This was no exception as it wasn't packed correctly in the box and was covered in grubby fingerprints (the usual tell tale signs). I've bought quite a few guitars recently and have no problems with spending a bit of time setting them up. This guitar required two whole days of correcting lots of issues with it's playability as everything was totally off and needed adjusting. The top E string wasn't even connected to the tuning peg and was just flopping around in the box too. Now that it's all done, this is a really nice guitar. The pickups sound beautiful and strat like, with a clear bell like tones. The neck is super smooth and well finished and the guitar itself looks really classy. If it had arrived looking brand new and reasonably playable I would have given it five stars.”

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Posted 7 months ago

“Very good service, product recieved on time.”

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Posted 7 months ago

“Great customer service. Great price Great product!”

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Posted 7 months ago

“Terrible. You cannot speak to anyone. I placed an order on the 15th April due for delivery on the 17th, we’re now the 24th of April with no sign of my order, no update to tracking. No one answers the phone. No one responds to emails. No one responds to Instagram DM. Buy somewhere else, pay more if you have to for better service from a better company.”

Helpful Report

Posted 7 months ago

“Lie no 1 order before 10pm Monday get Wednesday Lie no 2 shipped Lie no 3 parcel intransit to local hub Lie no 4 will delivered in the next 2 working days Truth delayed shipment, do you want the next shipment. I booked two days off work waiting in, and it was never even shipped. Please do not order from these you will be very disappointed.”

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Posted 7 months ago

“My speaker stands have not arrived. I ordered them on the 15th of April. I've had no response from bax. I've had emails asking me to review them though.....which I can't do as they haven't even been sent. I'd advise people not to order through them as they clearly can't fulfill orders and keep your money.”

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Posted 7 months ago

“It’s said for a week my item has been dispatched but Parcelforce have said there been nothing received their end… I’ve sent three emails to Bax and had no response”

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Posted 7 months ago

“I’m only leaving a review here today because I received an automated email asking me to do so. That seems to be how these guys work, but that’s just highlighted the way things are these days, because whilst I ordered a product from BAX a week ago, and they emailed me to say it had shipped, I’ve still not received it. The order tracking says ‘advised’ which means they booked a carrier, but it’s not been collected yet so I have no idea if it’s any good or not. Why bother leaving a review then? Well I’ve done do because when I followed up with an email to BAX to query the status of my order I didn’t get a reply, yet they still sent out a spammy automated email asking for a review though, so here it is. - I have nothing to review as it’s not arrived. - Customer service have not replied to my query about it - I’m not at all impressed. - I won’t order from BAX again. So thanks for the reminder, how do you like the review?”

Helpful Report

Posted 7 months ago

“Scam fake company. Estimated delivery in a few days and no updates after a week. No tracking available. Contacting support by writing ignored to try to run away and by phone saying it's an accident and not given even an estimate of when will be delivered, if they even want to. Unlike other companies they can just disappear after you pay 300+ for a piano and nothing you can do.”

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Posted 7 months ago

“my first experience of dealing with BAX MUSIC...and everything went so well. I purchased a replacement RCF art 712-a mark4 POWERED SPEAKER, which arrived extremely well packed and in perfect working condition. Delivery was well tracked and arrived on schedule. I will definitely be using this company for future music requirements. very pleased.”

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Posted 7 months ago

“The cheapest I found on internet and delivered on time will purchase again”

Bax Music 5 star review on 21st April 2024

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Posted 7 months ago

“Would rate as zero stars if possible. I ordered a £700+ amp, arranged a delivery day and adjusted my work schedule so I could be home. Bax changed the proposed delivery day to a different day that I would't be home for, then emailed me to say they didn't eve have the item I ordered and paid, so I cancelled the order, then they sent an invoice saying thanks for the order, then sent me a power cable I don't need or want in a huge box for an item I don't have. Then it took about a week to get my money back. Got what appeared to be standard email as apology”

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Posted 7 months ago

“I returned a Zoom UAC-232 interface on 27 March 2024 and today, 19 April, I STILL have not received my refund. Useless customer service - you've lost me, Bax Music, forever.”

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Posted 7 months ago

“Ordered Flight cases for my Technics 1210s came within 3 Days and Decks fit perfect, good quality cases as described from this company, I would highly Recommend.”

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Posted 7 months ago

“Communication and contact.all worked well”

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Posted 7 months ago

“Goods ordered and shipped on time. Arrived all in order and complete, albeit one day late. This nothing to do with BAX Music though, Parcel Force. Will be ordering again soon 💯. James Rushton”

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Posted 7 months ago

Bax Music is rated 4.1 based on 2,159 reviews