Bax Music Reviews

Name: Bax Music
Rating: 4.04

4.0 Rating 2,206 Reviews

76 %

of reviewers recommend Bax Music

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Metrics

4.0

Based on 2,206 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Bax Music 5 star review on 23rd January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My new Ibanez Joe Satriani Signature in Soda Blue guitar is a terrific instrument, perfectly set up straight out of the box. And, at a good price from Bax Music. Will purchase from Bax, again, in future.”

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Posted 2 years ago

“The product is more than suitable for what I need for the price. Easy to assemble and the customer service was excellent. I had call backs from the team and nothing was too much trouble for them. The stand was delivered earlier than expected. Great job guys, keep up the good work.”

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Posted 2 years ago

“Have ordered a couple of times from Bax music, Be it a Fender Ultra Stratocaster & accessories to recently a Fender bar 30" bar stool. All delivered safe & sound.”

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Posted 2 years ago

“Perfect! I was looking for Fender American Professional II Jazz bass with a rosewood fingerboard in Left-Handed. BAX had just what I needed, in smart Olympic white, and £45 cheaper than GuitarGuitar. Transaction was smooth an hassle free, and bass arrived within 48 hours. Well packed and ready to play. Beautiful. Very, very happy. In stock, good price, fast shipping. Thank you. Recommended.”

Bax Music 5 star review on 11th May 2022

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Posted 2 years ago

“I recently ordered an Epiphone Wildkat Antique Natural Semi-Acoustic Guitar from Bax, it was listed as B Stock, missing its original packaging. The guitar quickly turned up, very well packed in a Bax box, and there was not a mark or blemish on the instrument, which is a real beauty. I couldn't be more pleased, and there was a big reduction of the price, considering the only' defect' was the absence of an Epiphone carton! I have purchased other items from Bax previously, and they have always provided an excellent service.”

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Posted 2 years ago

“Communication with Bax was good and the speakers arrived promptly. I have tested the speakers with pre-recorded music and also in a PA setting with live vocals & midi backing tracks. They sounded pretty good although the power handling was not brilliant. However, for budget speakers I think they are excellent value for money.”

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Posted 2 years ago

“Our package arrived promptly! We were really pleased with the quality of our woodblocks and they were a great price!”

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Posted 2 years ago

“Excellent items Excellent price Quick delivery.”

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Posted 2 years ago

“Easy on line ordering and tracking of goods. Good price and I am delighted with my new Lag travel guitar,lovely tone and finish. Looked at Taylor GS Mini but didn't want to spend too much, so good option for me.Delivery on time and we'll protected for transport.”

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Posted 2 years ago

“I ordered a Blipbox as a gift, once ordered company kept in touch with updates which was good. The price was competitive, which is of course relevant, the item was well packed to protect it. The recipient is absolutely delighted and is having great fun learning what the Blipbox can do and is creating different sounds with it. I’m happy recipient is happy so that’s all you want! The courier was here exactly when he said he would.”

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Posted 2 years ago

“Brilliant as always. Best price by a long way on my Synth. Dispatch was lightning fast. Only down side was parcelforce were the courier who are awful. But that wasn’t any fault of Bax. Hope they offer DPD as an option in future as they are the only good couriers around”

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Posted 2 years ago

“Website & ordering process easy to use, good email communication on order progress. Items delivered promptly. Very competitive prices. Would buy from them again without hesitation.”

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Posted 2 years ago

“Recently purchased some Fazley bass pickups to try instead of a rather famously branded product. The online ordering process was very simple and the pickups arrived within 3 days. I must say that the Fazley pickups have improved the sound and tone of my bass so considering what they cost, they are an absolute bargain. Wouldn't hesitate to use Bax again. Their quality of service is second to none. Thanks a million guys!”

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Posted 2 years ago

“great item great price great company to deal with. xxxxx”

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Posted 2 years ago

“Absolutely fantastic, fabulous guitar at an exceptional price. Excellent service and communication and excellent speedy delivery. An all round brilliant experience which could not have been bettered. Thank you”

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Posted 2 years ago

“Excellent price and service.”

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Posted 2 years ago

“Rubber feet purchase: good price for the feet themselves and seem reasonable quality. For the outrageous postage price I'd expect next day delivery, not snail speed.”

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Posted 2 years ago

“Quick Delivery will be ordering from them in the future!”

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Posted 2 years ago

“Fast efficient service and very helpful”

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Posted 2 years ago

“The speaker and cover arrived on a next day delivery and was a brilliant straight out of the box I could not be more happier with service I received and would recommend this company to anyone”

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Posted 2 years ago

Bax Music is rated 4.0 based on 2,206 reviews