Bax Music Reviews

Name: Bax Music
Rating: 4.04

4.0 Rating 2,201 Reviews

76 %

of reviewers recommend Bax Music

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Metrics

4.0

Based on 2,201 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Bax Music 1 star review on 10th December 2024

177

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As advertised . B grade. But don't shy away. Described as no dents or scratches but may be some smugges. My experience. Not even a smudge. Just a bit of a set up and this guitar rings. Lag t 70 Tramontane Frets smooth no griteness or sharp ends. Rings loud . Great Guitar. Thanks Bax for B grade . Some one has just sent back. Yes. Many thanks. Andrew west midlands Experienced guitarist age 58”

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Posted 6 months ago

“Fast and reliable the item arrived in time and perfect condition”

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Posted 6 months ago

“Absolutely fantastic service from start to finish bought my new guitar at 10.00pm Monday and was delivered Wednesday with updates all the way through Bax music you are my new go to when ordering my next guitar ⭐️⭐️⭐️⭐️⭐️”

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Posted 6 months ago

“I got a faulty mic from Bax, that happens sometimes it’s how it’s dealt with that defines a company. I spoke to the director directly and he just ignored me after a few emails. They will come back and tell you they were doing everything by the book blah blah but the tone and arrogance of the personel means I won’t buy anything from them again and I suggest you look elsewhere if you are looking for good customer service and people with morals. Just disgusting experience from start to finish, don’t give them your money”

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Posted 6 months ago

“The drum arrived when promised and very well packaged- couldn’t be happier. Thanks Bax. 👍🏻”

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Posted 6 months ago

“Both orders have not been received and both refunds have not been made, even after dozens of e mails.”

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Posted 6 months ago

“Amazing service and amazing prices!”

Bax Music 5 star review on 5th July 2024

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Posted 6 months ago

“Ordered a B-stock Sire T7. It was impossible to spot any flaws in the website photos of the guitar so I took a chance on it, saving well over £100 on the best new online prices for these. I'm glad I took a punt - there's a very small light ding/mark on the neck, and totally trivial mark on one edge of the body. Nothing to be upset about IMO. If I have a minor criticism it's that BAX could have focussed on these in their pics (just for the avoidance of doubt), but given I could have returned the guitar (for free) if it was an issue for me, it's impossible to fault them really. And free next day delivery is the icing on the cake in terms of BAX service.”

Bax Music 5 star review on 2nd July 2024

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Posted 6 months ago

“nice peace of kit but parcel force let me down so had to wait 2 1/2 days extra because my post office isn't open weekends”

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Posted 6 months ago

“Zwaar incompetente klantenservice die mij al 2 maanden aan het lijntje houden.”

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Posted 6 months ago

“Tension bolts were rusty on brand new items. They don't grip too well and take considerable time to fit and remove. Design choices are a little odd, considering they are made using solid & heavy duty metal etc. Just don't mount very well. The mic adjustment boom is fine, but the spring rod & tension screw idea isn't well executed. Glad they were reduced.”

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Posted 6 months ago

“Your price was the lowest I could find for u-He Diva. Auto communication was good, with order and payment confirmation emails received quickly. However, it was disappointing to wait 24 hours for the download, your competitors offer immediate downloads. I was aware that on the product page it did state that there would be a few days delay for delivery (I ordered and paid for it on a Saturday, your web page stated delivery Tuesday whereas you did provide me with a d/load code on Sunday, which I was very happy with.) If you could fix it so that customers had an immediate download, that would make for a better customer experience. Apart from that, everything else was good.”

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Posted 6 months ago

“Plates, well constructed and do what they are required to do.”

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Posted 6 months ago

“Een B-stock Ayra ERO 150 BSW gekocht die volgens de website geen krassen heeft en goed zou werken, maar ontvangen met gebruikersschade en bij pan op een bepaald punt een hard geluid maakt. Tevens was de lamp ook aanzienlijk minder fel dan de andere ERO die ik had besteld. Om die reden op 5 juni een retour gestuurd, maar tot op heden niet verwerkt. Op de website staat duidelijk dat binnen 14 dagen geld word teruggestort, maar momenteel is het alweer 18 dagen. Op e-mails word niet gereageerd en telefonisch kunnen ze niks doen, ik snap dit niet.”

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Posted 6 months ago

“Easy to use website fast delivery and great product”

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Posted 6 months ago

“Great product great service”

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Posted 6 months ago

“Quick service, easy to deal with, good prices”

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Posted 7 months ago

“On 3rd June I purchased a Fazeley Sunset series Tempest 90 with sunburst finish and roasted maple neckfor £101. Wow! what a piece o f kit that is - as good as if not better than guitars of more than double the cost. Virtually playable straight out of the box. Put new D’darrio 10-46 strings on, set up action and intonation and it’s beautifully playable. Perfect for beginners and the experienced alike. I certainly recommend this one, and Bax Music for their help, service and advice. Thank you very much”

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Posted 7 months ago

“Hi ordered Fazley 10927 FTL Blank TE-Style Electric Guitar Body arrived quickly and was quite a good product. The problem was the wrong size neck pocket pickup cavity was for a humbucker! phoned the helpline they told me to email heard back after the third email telling me to send it back. I just want what I ordered”

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Posted 7 months ago

“Selling RC 5 LOOP that dont work?? D.kirk phone 01702615131 ref ..J309477154 sent back in 2 day off geting it did not record .returnd to the kent out let ...MR D.KIRK”

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Posted 7 months ago

Bax Music is rated 4.0 based on 2,201 reviews