Bax Music Reviews

Name: Bax Music
Rating: 4.06

4.1 Rating 2,159 Reviews

76 %

of reviewers recommend Bax Music

Company Reviews

Questions

Metrics

4.1

Based on 2,159 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Bax Music made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Bax Music 1 star review on 10th December 2024

177

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“the items have not arrived yet 7/6/24”

Helpful Report

Posted 6 months ago

“The Sire Larry Carlton L7 is a remarkable piece of kit which performs to the highest standard. Looks and sounds fab and a joy to use. On top of this, it was B stock yet totally unmarked with the packaging fully intact. Delivered quickly. First time I have used Bax and will certainly do so again should the need arise”

Helpful Report

Posted 6 months ago

“I ordered the flight case for my pioneer ddj-sx2 and it was cheaper than anywhere else and delivered on delivery date and quality as described so I would buy again from bax music”

Helpful Report

Posted 6 months ago

“Not happy at all. I have not received my item that cost over £300. No information about where it is or what’s happening. I may never use Bax again. I have been waiting patiently for nearly two weeks!”

Helpful Report

Posted 6 months ago

“Priced well and delivered quickly. Thank you.”

Helpful Report

Posted 6 months ago

“no delivery so how can i like them i work for an international radio station as a presenter 'i am preforming `to 2000 people plus at festival so you could get some bad reviews”

Helpful Report

Posted 6 months ago

“Order easily place; music system delivered quickly and well packaged; plenty of contact options if necessary.”

Helpful Report

Posted 6 months ago

“They actually had stock of the custom power supply I needed for my Waldorf keyboard and at a reasonable price. However, postage costs were high for a small item and the packaging box arrived damaged with a big tear in that the supply could have fallen out of. I suspect that this was done deliberately somewhere in the postal system because the box had Bax Music all over it and someone thought there might be something valuable inside. I would suggest Bax use postal boxes that are anonymous to stop this happening.”

Helpful Report

Posted 6 months ago

“Disappointing Customer Service and Misleading Discount Practices I initially ordered two items with the intent of keeping the one I liked best. The company offered a discount, which influenced my decision to make the purchase. However, applying the discount turned out to be much more complicated than expected. Despite my clear request, the customer service team did not provide a any response. Instead, they made the process unnecessarily complicated and failed to offer a simple solution. Adding to my frustration, I requested a return label for and have been waiting for days without any response. I also asked to speak with a manager, but no one has gotten back to me. This lack of communication and support is unacceptable. It's clear that the company uses discount codes to attract customers, but then makes it difficult to apply them. Furthermore, their return process and customer service are severely lacking. Due to this negative experience, I will not be ordering from BAXMUSIC again. I advise others to be cautious when dealing and to be prepared for potential issues with returns and customer service.”

Helpful Report

Posted 6 months ago

“Hi Guys, I ordered a music stand for my digital piano, together with a piano stall and a useful piano cover, to keep the piano dust free when not being used. I have no complaints with these items. They arrived as described and undamaged. However, I had received a message from Bax Music to inform me the items would be delivered on 28 May 2024. They included tracking information which proved to be of no use as the courier's website hadn't updated it's records. So I waited in for the items on the 28th, but no show. They were delivered on the 29 May. No message to let me know of the delay and no way for me to check via the tracking info. Must do better Bax Music! Regards, John.”

Helpful Report

Posted 6 months ago

“Piano delivered on time with no problems. Best price too. Thanks… very happy!”

Helpful Report

Posted 6 months ago

“Purchased for my other half who is more than happy with it said powerful with good clarity.”

Helpful Report

Posted 6 months ago

“I ordered a Fazley Outlaw Maverick guitar from Bax Music recently The guitar arrived 2 days later (as promised) and was boxed really securely. Whole experience was faultless from start to finish and the guitar itself is excellent. Would recommend.”

Helpful Report

Posted 6 months ago

“I bought these strings to convert my yamaha guitalele to guitar tuning and am very satisfied with the result. 3day delivery too !”

Helpful Report

Posted 6 months ago

“I have purchased the odyssey flight case for my flx10, for the price I have paid, I am pretty disappointed with the quality especially the finish around the angle joints, they are not flush, rather some are sticking out, I don't think this was caused during transportation, even though the box has had a knock and there is a hole on one side. The sticking parts are at opposite sides.”

Bax Music 2 star review on 26th May 2024

Helpful Report

Posted 6 months ago

“A small item packed in a huge box. I did wonder why the postage was so expensive. The item was a little bashed up but still functional. There was zero packaging cushioning inside the box, so it just rattled around in there!”

Helpful Report

Posted 6 months ago

“Arrived on time, Medelic 49 key board just right for my small bedroom studio. Sounds amazing when connected to Hi Fi. Excellent.”

Helpful Report

Posted 6 months ago

“Fast delivery. Excellent item ! Just what I wanted for constructing a new lighting rig.”

Helpful Report

Posted 6 months ago

“Fantastic guitar. Fast delivery.”

Helpful Report

Posted 6 months ago

“Received my Fender guitar on the day expected. The 10% discount meant I got a good product at a good price. Happy customer”

Helpful Report

Posted 6 months ago

Bax Music is rated 4.1 based on 2,159 reviews