Bax Music Reviews

Name: Bax Music
Rating: 4.04

4.0 Rating 2,204 Reviews

76 %

of reviewers recommend Bax Music

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Metrics

4.0

Based on 2,204 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a flight case on 16th July and still waiting for it. I want my money back!”

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Posted 1 year ago

“The tenor uke arrived on time and well packed. The item was good quality at a fair price. Very happy with Back Music.”

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Posted 1 year ago

“Although it should have been delivered last Wednesday I still do not have the amplifier. Apparently on its way now. ONE WEEK LATE. All attempts to contact Customer Service failed. Not pleased with the Company at all.”

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Posted 1 year ago

“This guitar come up to all my expectations and sounds absolutely perfect, it was delivered earlier than expected also. Thankyou very much.”

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Posted 1 year ago

“I ordered a guitar from this company and chose for it to be delivered on Wednesday 19th July 2023, I needed it for a performance on Monday 24th July 2023. It is now Tuesday 25th July 2023 and the guitar has still not arrived!!!!! Do not waste your time or money with this company!!”

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Posted 1 year ago

“Still haven't received the product after a week. Bax say they have sent out but parcelforce say they haven't. Have been calling for over a week now will never use again.”

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Posted 1 year ago

“Guitar has not even been dispatched and Bax are ignoring all communication and requests for updates.”

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Posted 1 year ago

“I love being asked to write reviews for a product that hasn’t arrived yet and is now absolutely useless to me because I had to spend for hours and drive 75 miles to get one from a shop in order to be ready to play a festival. And no. It’s not down to ParcelForce, because it wasn’t given to them until two days after it was due to be delivered.”

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Posted 1 year ago

“Absolutely furious. Still haven’t received my goods. They should have been with me last Wednesday. The “tracking” number does nothing. Bax don’t care.”

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Posted 1 year ago

“Delivered on time, fantastic quality case that fits my fender strat really well. Great thanks”

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Posted 1 year ago

“Bax music store the best there is.”

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Posted 1 year ago

“Amazing product, I would definitely recommend”

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Posted 1 year ago

“The package never arrived from Parcel Force 24 on Wednesday 19th as expected. No feedback to my 4 emails to Bax Music. Unable to track the package also. In the meantime I get an invitation to write a review of my non purchase🙄”

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Posted 1 year ago

“After over one week of waiting and one week after receiving a despatched email the tracking number indicates the logistics company has not yet received the product. No answer to multiple emails and phone not being answered.”

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Posted 1 year ago

“It is now 4 days after the stated date of delivery and still not received. Advised delay is due to a backlog at couriers. No info regarding the delay was advised to me by Bax Music until I contacted them twice. Now an automated email asks me how I like my purchase and I can’t say as I don’t have it. Improvements to Bax Music computer system advising customers of delivery delays and delays in sending this type of automated email would be helpful.”

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Posted 1 year ago

“Still waiting for my order, think this is a scam”

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Posted 1 year ago

“Failed to deliver order or allow me to cancel order. Placed an order on a Wednesday for delivery on following Monday. They sent a tracking link which has been telling me "no tracks for your parcel yet". Rang Tuesday for an update (queue 15mins), again on Thursday (queue 13mins). Told I can't cancel my order and just to keep checking the tracking code. Now I'm in limbo - taken over £400 from my credit card and no product. Feels a little dodgy to me to be honest....off to call my credit card company.”

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Posted 1 year ago

“Bax have emailed me to write a review even though my order still hasn't arrived and no one has answered the phone or answered my emails for two weeks.. So currently Bax have stolen £775 from me.”

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Posted 1 year ago

“Non delivery after paying for a specific day. Promised delivery just didnt happen plus no replies from several emails to their 'customer services'. Terrible service it should be renamed. Asked Pay Pal to get my money back.”

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Posted 1 year ago

“Another great buy, quailty service, good price and delivery on time...Thank You”

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Posted 1 year ago

Bax Music is rated 4.0 based on 2,204 reviews