Bax Music Reviews

Name: Bax Music
Rating: 4.04

4.0 Rating 2,204 Reviews

76 %

of reviewers recommend Bax Music

Company Reviews

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Metrics

4.0

Based on 2,204 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a guitar case just before Christmas, it arrived really quickly. It's perfect quality, really impressed 😁”

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Posted 2 years ago

“Brilliant customer service. I ordered on line and wanted the item to go to a different address. That was simple but I forgot to change the name as well. I phoned Bax and the phone was answered quickly (bonus) and the name was changed with no problem at all. I was well pleased.”

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Posted 2 years ago

“Great bit of kit. The added Bluetooth makes playing your music from other sources a brilliant option”

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Posted 2 years ago

“Lovely piano lamp , delivery was prompt, excellent service thank you”

Bax Music 5 star review on 27th December 2022

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Posted 2 years ago

“Absolutely brilliant in all aspects of service, pricing, delivery and communication. No hesitation recommending Bax.”

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Posted 2 years ago

“Arrived in time Good trader.”

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Posted 2 years ago

“Really pleased with my purchase my sons face lit up on Xmas day when he received it,thank you”

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Posted 2 years ago

“Lots of choice. Competitive prices. Easy ordering. 3 purchases this year. Good communication. Newsletters and tempting discounts. Fast delivery (when Parcelforce is not on strike). ;)”

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Posted 2 years ago

“Kustom KG-1 amplifier ordered. Promptly delivered. A power cable was also included by Bax without charge although a cable was already provided with the amp.”

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Posted 2 years ago

“This was the first time ordering from Bax Music, and you never know when finding a company on the Internet what might happen. There need have been no concerns. The order was promptly acknowledged, the piano stool arrived on time, and it's everything I had hoped it would be, so if needing anything music-related then using Bax will be a go-to from now on.”

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Posted 2 years ago

“You have requested we review our product today, it’s still at the postal depot been there since 15th Dec now the 20th Dec, 5 days, no update given, no way of contacting the delivery company by telephone , as there is not an option to speak to a person, and we paid for this delivery service”

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Posted 2 years ago

“Absolutely superb guitar. I truly can't believe the quality of this instrument, honestly, I've paid much more in the past for guitars and they haven't been as well presented as this one. Well done Bax Music you really deserve high praise and I shall certainly be using you again. Best wishes to all the staff......Bob Davies.”

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Posted 2 years ago

“Arrived from the neverlands full tracking information provided regular updates all ok no damage customer service support email very poor didn't respond to me at all other them that 5 stars for the delivery and product”

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Posted 2 years ago

“Quick delivery, very well packaged, excellent product, no guitar like a fender, good price”

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Posted 2 years ago

“Great service, speedy delivery, really well packaged. Incredibly good price.”

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Posted 2 years ago

“my guitar arrived on time with very fast delivery. its good that you are able to see photos of b stock goods prior to purchase. mine looked ok,when it arrived all was excellent.packing was very secure,loads of bubble wrap.very happy with a decent saving.”

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Posted 2 years ago

“Very professional excellent correspondence with delivery & billing”

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Posted 2 years ago

“terrible service. I ordered a metronome which was not at the Post Office collection point, even though I received an email saying it was. no idea what to do now. where is my metronome???”

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Posted 2 years ago

“Easy to order, great price and great delivery/ tracking. This is the second 'B' stock guitar I have bought from Bax and cannot find any fault or blemish on either of them. Great company .”

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Posted 2 years ago

“The turntable flight case is perfect!! The price was right! It was shipped out the day after purchasing!!🙂 The only problem was they used parcel force to deliver it SAD”

Bax Music 4 star review on 8th December 2022

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Posted 2 years ago

Bax Music is rated 4.0 based on 2,204 reviews