Bax Music Reviews

Name: Bax Music
Rating: 4.04

4.0 Rating 2,214 Reviews

76 %

of reviewers recommend Bax Music

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Metrics

4.0

Based on 2,214 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Bax Music 1 star review on 27th January 2025

179

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service at a great price. Why look anywhere else?”

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Posted 3 years ago

“Always; good service, competitive pricing and you dont have to wait long to get your items.”

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Posted 3 years ago

“Great service and fast delivery! Will be using Bax Music to purchase all my music equipment”

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Posted 3 years ago

“Fantastic service again from Box Music. Great price on my new Kala KA-KTU-C ukulele. Stunning looking ukulele. A top quality instrument at a very competitive price. Arrived 2 days after ordering.”

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Posted 3 years ago

“Great speedy experience, will definitely use again!”

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Posted 3 years ago

“Order came quickly and the product (Fazley low volume cymbals) is excellent and at an unbeatable price.”

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Posted 3 years ago

“really happy with the promptness and delivery arrangements. The Allen and Heath Mixer is obviously the one of choice but from now on so are BAX”

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Posted 3 years ago

“Good service, they keep you updated on where your order is. Pricing seems good.”

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Posted 3 years ago

“I had an aftersales issue that was dealt with and they kindly gave me a £50 voucher as a token of recompense, this I see as very positive and therefore will definitely and have returned to purchase items from their site.”

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Posted 3 years ago

“Brilliant system although I would of appreciated some written instructions on how to use it instead of having to go on the web.”

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Posted 3 years ago

“All good. Happy with services provided”

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Posted 3 years ago

“Easy to deal with, arrived on time and the item is exactly as stated on email, couldn’t be happier with the way it was all dealt with..”

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Posted 3 years ago

“Looking for a simple Audio Interface to use with Garageband for my daughter. Opted for the Focusrite Scarlet2i2. Did a lot of research and BAX was by far the cheapest, and almost priced the same as the Focusrite Solo version. Seen people on here comment that company poses as UK based, but is a Netherlands company. "So what" is my answer. Item arrived really quickly, and bearing in mind the UK has left the EU, there were no import duties at all. So on that basis, I thoroughly recommend trying out BAX for your items.”

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Posted 3 years ago

“Excellent service, delivered quicker than expected. Delighted with my Focusrite Scarlet2i2 glad i found this company just by accident, because Amazon didn't have the 2i2 i googled other companies and found Bax who were cheaper as well, so winner all the way!”

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Posted 3 years ago

“I still haven’t received my item since February 10.. J306603451 No shipping email notification, No tracking number provided, Called 3 times chasing up this matter I want a refund at this point will find another provider, this is unacceptable”

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Posted 3 years ago

“The guitar I got, was sold out everywhere except at BAX, really great and fast shipping to UK, even after Brexit. Thanks a lot.”

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Posted 3 years ago

“Cheaper than anywhere else for same product, very fast delivery 🚚 👍🏻”

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Posted 3 years ago

“Customer service second to none, prompt replies to my emails and even sent me the link for item I was after! Happy days! First time I've used Bax and would certainly recommend them”

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Posted 3 years ago

“This item did not come with UK plug Well I spoke to the company they said they do not supply do not buy this item if you live in the UK”

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Posted 3 years ago

“Very good price and free delivery swung it for me. The guitar was ordered on a Sunday and delivered on the following Thursday. Very well packaged.”

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Posted 3 years ago

Bax Music is rated 4.0 based on 2,214 reviews