Bax Music Reviews

Name: Bax Music
Rating: 4.04

4.0 Rating 2,215 Reviews

76 %

of reviewers recommend Bax Music

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Metrics

4.0

Based on 2,215 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Bax Music 1 star review on 27th January 2025

179

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love it lx61 midi keyboard brilliant, now I can control reason studio, thank you bax music will buy from you again”

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Posted 4 years ago

“Great price, Free delivery 👍”

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Posted 4 years ago

“Package and ites save but Hermes shipping left my parcel in the street out of my door. I choose to deliver to safe place to my neighbours. Yet the left in the unsafe place. Is not the first bad experience with Hermes.”

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Posted 4 years ago

“Thank you very much for the fast delivery, good packing and excellent communications . I am delighted with the CD recorder and have been "putting it through its paces" this weekend and it is perfect for my needs .”

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Posted 4 years ago

“Easy to use website, various deals, cheap and quick delivery... Simple enough? Nice music website. Stuff amazon”

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Posted 4 years ago

“great product,great packaging,awful communication!We were given no indication of when the item would be delivered and it was only through luck that it was delivered when we in.This could have resulted in our £1300 package being left with a house nearby as the HGV lorry that sent it was unlikely to make another journey.So 5* becomes 3*.”

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Posted 4 years ago

“Great product,great price,FANTASTIC delivery.”

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Posted 4 years ago

“ORDERED ONLINE PAID WITH PAYPAL DELIVERED IN TWO DAYS AT A FANTASTIC PRICE WHAT MORE COULD YOU WANT ABSOLUTE FRONT STAGE PERFORMANCE”

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Posted 4 years ago

“Very efficient service & fast. I would totally recommend BAX and they are great on priced too.”

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Posted 4 years ago

“parcel should have been delivered 6 days ago. Courier stated that is was a little too big and would have to be delivered by one of their specialist couriers. Presumably one with bigger muscles. Not heard anything from the courier and it is impossible to contact them.”

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Posted 4 years ago

“Easy to order on website.Order despatched quickly and arrived in good condition. well done to all”

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Posted 4 years ago

“Fast service, best price anywhere for the Fethed in line Mike amp, good comminication!”

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Posted 4 years ago

“Delivery on time. Purchased item in perfect condition. Extremely happy. thank-you.”

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Posted 4 years ago

“I cannot believe the standard of my guitar. I am so happy with it. It sounds great and looks so shiny and beautiful. I used to play but am relearning to support my grandson in his playing. I did not expect to receive such a fantastic guitar for the price. Thank you so much.”

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Posted 4 years ago

“Made a purchase on 18th Oct still not had item 3 wks later, lots of delays through Mondial & Hermes. Last tracker now states that it is being sent back to sender. Extremely poor customer service with Bax, Can't escalate, can't speak to manager. Advise they will contact you but never do. Won't refund until they receive item but they wont advise where it is. Don't even respond to e-mails now. Starting to think there is some scam running as they can't run a business like this. It it the worst customer experience I have ever had and there seems no end to it. It will most likely have to be raised with credit card company.”

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Posted 4 years ago

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Posted 4 years ago

“Good price, products were sealed and and not opened, like products from "pmt" I had trouble with, customer service very helpful goods well packed and delivery on time. Thanks bax, Thomas”

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Posted 4 years ago

“Good price and good website”

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Posted 4 years ago

“Considerably cheaper than anywhere else, and a good product, delivered on time. I’d have given it 5 stars but for the fact that whereas the product was approx 50ccs in volume, the cardboard packaging was 10,800ccs. Can we really afford such waste?”

Bax Music 4 star review on 9th November 2020

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Posted 4 years ago

“I ordered a small piece of audio hardware on 31st October from what I thought was a UK based supplier. The item was shipped a couple of days later through Mondial, a French company. It hadn't arrived after a few days so I emailed Bax to ask where it was, but no response. A day later I had an email that it was delayed, but eventually it turned up to the MyHermes depot. Then it was delayed again, and I got an email at 11pm Friday night, 9 days after ordering it from MyHermes saying someone would message me Saturday, but no-one did. I wanted the item for Sunday 6th Nov. Last night (Sunday evening) I had an email from Bax asking how the did and to leave review so I emailed them asking where the parcel was and to please respond. No-one did. Today (Monday) I hoped the parcel would turn up. No luck, until later on in the day, when a lady from another house in the village turned up saying she hoped this was the right house as MyHermes had left it at her house with her parcels. Thank goodness she was honest. The item was purchased from a UK company because I wanted a piece of hardware with a UK plug, otherwise I could have bought one from Germany. I know the difficulties of using third party plugs with tube amps. No mention appeared to have been made on the website about it coming with a 2 pin plug and a cheap adaptor. The package is quite small, as it's a vacuum tube amp (ie glass inside). This was delivered in a huge box with no packaging inside to prevent movement. Testing it there appears to be some damage as there is a constant hum and crackle on the output, even with no input applied. I'll have to return it. I can't see me purchasing anything through them again. Probably use someone else.”

Bax Music 1 star review on 9th November 2020

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Posted 4 years ago

Bax Music is rated 4.0 based on 2,215 reviews