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Bax Music Reviews

4.0 Rating 2,204 Reviews
76 %
of reviewers recommend Bax Music
4.0
Based on 2,204 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 71%
Accurate And Undamaged Orders
Greater than 94%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.5 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Anonymous
Anonymous  // 01/01/2019
I ordered a guitar which should have been delivered 3 days ago. There is no tracking information with Parcelforce and no one is picking up the phone in customer services. Anyone I did speak to has not come back to me. I would not recommend this company.
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Posted 1 year ago
Delivery on time. Correct item delivered
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Posted 1 year ago
Ordered an Ikmultimdia AXE I/O One, it was the best price I could fine in the U.K and arrived two days later, what more could you want!
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Posted 1 year ago
Just bought a new banjo and I needed a hard case for it. Found this hard case and it's absolutely perfect .
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Posted 1 year ago
I became the owner/player of the ANueNue UC10 after finding the colour I wanted ( Black Forest) competitively priced at Bax Music. After a week the strings have settled, it gives a bright, pleasant and pleasing sound. It’s very light, so at the moment I’m managing without a shoulder strap.The case supplied is well made and I am quite confident it will give adequate protection. Overall very pleased with the UC10 and the services of Bax Music.
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Posted 1 year ago
Simple order for multiple packs of strings, but very straightforward process and excellent delivery - prices were reasonable too.
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Posted 1 year ago
Kept up to date from placing the order to delivery.
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Posted 1 year ago
Great customer service. I am very happy with my purchase.
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Posted 1 year ago
Absolutely beautiful sounding and looking guitar. Delivery was early by a day. Tracking helped me to be ready for delivery. I will buy from them again.
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Posted 1 year ago
I am extremely happy with this case first class - best value for money
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Posted 1 year ago
Excellent customer service. The delivery and return policy is what made me choose Bax Music over other sellers. I was very happy about my product, it came as described and on time.
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Posted 1 year ago
After seeing the reviews on YouTube, I thought for the price I had nothing to lose. Have recommended them to my friends and I believe at least 4 of them have also bought one.
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Posted 1 year ago
How can I review a product I've not yet received...We will see when I take delivery??????
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Posted 1 year ago
Ordered desktop monitor stands. Delivery was fast and order was perfectly what I wanted. I'd order again 🤙🏼
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Posted 1 year ago
Very satisfied. A good product that was good quality and value for the money. Service and communication was excellent. I would shop with Bax again and also recommend to other muso's. Unlikely to need returns process but plenty of helpful info. regarding same.
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Posted 1 year ago
As a long standing customer I have had nothing but excellent service from BAX. Keen prices, prompt delivery and product advice over the phone when needed.
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Posted 1 year ago
Doubt they will publish this, but here goes, Ordered on April 30th Email received saying dispatched May 1 Today is May 7, no package has arrived, but they have asked me to review the product, that hasnt arrived, so here is my review AVOID THIS COMPANY AT ALL COSTS, WHEN I PHONED TO SEE WHERE MY ITEM WAS, I GOT TOLD THEY DONT KNOW AND SHOULD BE WITH ME ON WED MAY 3, OR THURSDAY MAY 4 BUT AT LATEST BY FRI MAY 5TH NOPE NOTHING TRYING TO GET MY MONEY BACK HAS BEEN A NIGHTMARE, STILL WAITING NEVER EVER ORDER FROM HERE
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Posted 1 year ago
Took the money but the product was not delivered.
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Posted 1 year ago
send it to me and i will let you know what i think of it
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Posted 1 year ago
Solid. The delivery was 2 days late but the actually product is more padded/ sturdier than I thought which is Good. The case fits my huge dgx 670 digital piano with spare room. I'd say it's worth the money for sure.
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Posted 1 year ago
Bax Music is rated 4.0 based on 2,204 reviews