Bax Music Reviews

Name: Bax Music
Rating: 4.04

4.0 Rating 2,214 Reviews

76 %

of reviewers recommend Bax Music

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Metrics

4.0

Based on 2,214 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Bax Music 1 star review on 27th January 2025

179

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased Transcend StoreJet 2TB external drive, order placing with Bax Music was good, parcel delivery to collect point was delayed by few hours but collected it from collection point was easy. However, on using the device the Transcend software for managing backup did not work even after updating the software. Just using it as a normal external drive which is good as normal. Would recommend Bax Music but device without Transcend can be purchased any where.”

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Posted 3 years ago

“Ordered on the 23rd April, expected 3 - 4 business days, still no parcel, Contacted cust services who to be fair investigated,then email from hermes they have parcel then received another one to say its delayed again and no idea when will be delivered, have they even got it? will not use again over a week later and im still waiting for products with no idea when they will be received, shame because it seems here your courier company have let you down on your promises”

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Posted 3 years ago

“I cannot review the product as it only arrived on the 30th in the afternoon As it has passed through a few hands I am hoping the belated present is ok and makes up for the late birthday present May add to the Bax site once partner opens and in one piece”

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Posted 3 years ago

“I have paid for my goods and they have not delivered them. Do not under any circumstances buy from this company, they are operating a scam.”

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Posted 3 years ago

“THE PROFESSIONAL WAYS OF HANDLING THINGS”

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Posted 3 years ago

“Delivery should have been on Monday, finally arrived on Thursday after I had to chase delivery. Spoke to Bax, ( not very helpful) was promised compensation for late delivery , not received anything. Their prices are good but delivery is terrible, will buy fro Uk companies in future.”

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Posted 3 years ago

“I bought a brand new guitar with Bax-music and they've sent me one with rusty tuning pegs. That's fine, these things happen. I get it might not be their fault. I've sent them the guitar back and they haven't refund me the money yet, even though, they've said they would. Really difficult to get to their costumer's service. Their price is a little bit cheaper, that's true. But now, I don't have my money and I don't have my guitar that I bought more than a month ago. I can't believe these people are still on business. If you need a reason to feel the blues, bax is the the place to go. But if you want to make music, just go somewhere else.”

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Posted 3 years ago

“Great product, fast shipping”

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Posted 3 years ago

“Shocking Handling and packaging. Damage to manufacturers box on two corners (dropped twice ?) Outer box three times the tascam box size and limited bubble wrap only half filled. contents obviously allowed to slide around during handling. NO `fragile` or Handle with care` stickers. Very disappointing and whilst I kept - and are now using the unit I non the less keep my `fingers crossed` all the time so I am unlikely to order again.”

Bax Music 2 star review on 29th April 2021

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Posted 3 years ago

“Cracking little guitar. Really pleased with the service”

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Posted 3 years ago

“Great service. The people that work there seem like really genuine folk. They offer a great price but the customer service really is what will make me go out my way to buy from them again! It's rare. Thank you Inga and Carla!”

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Posted 3 years ago

“Excellent. Fast delivery, great price. Always a pleasure. Thanks!”

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Posted 3 years ago

“Great customer service excellent company to deal with will deal again for sure”

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Posted 3 years ago

“Just bough roland street cube ex for a good price.Everything went better than i expected and delivery was very fast as well.Definitely recommended”

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Posted 3 years ago

“Amazing service. Parcel came quickly and as described. Brilliant communication too. Would always recommend to others!”

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Posted 3 years ago

“Fantastic prices on great equipment, easy to deal with, speedy delivery & properly packaged. ( & next day if I had been home to receive it) A great business to deal with & now on my go to list”

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Posted 3 years ago

“Really fast delivery and well priced item. Highly recommended”

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Posted 3 years ago

“Once again Bax came good! What a great company. I had an issue with their pricing which changed from dsay-to-day, they addressed the problem and very graciously issued me with a refund! Highly recommended.”

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Posted 3 years ago

“Fast service and great price”

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Posted 3 years ago

“Excellent first rate service. Good prices fast delivery and great communication. Many thanks Les Wight”

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Posted 3 years ago

Bax Music is rated 4.0 based on 2,214 reviews