Bax Music Reviews

Name: Bax Music
Rating: 4.04

4.0 Rating 2,215 Reviews

76 %

of reviewers recommend Bax Music

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Metrics

4.0

Based on 2,215 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Bax Music 1 star review on 27th January 2025

179

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Casio CT X700 is an excellent Instrument, your customer service was very responsive and very easy to contact, however Hermes, did not allow telephone contact, and hence I waited 3 days at the office over the weekend, in addition the power supply lead has not yet been delivered. However Bax music have delivered excellent help desk service.”

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Posted 4 years ago

“Purchase and delivery excellent. U n fortunately I should have bought the Reason 11 full version before buying the upgrade, so cannot use this particular software:m y fault for not thinking clearly-must now save for the right software, but Bax music was excellent.”

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Posted 4 years ago

“Prompt delivery and best price I could find for Focusrite Scarlett 4i4. Very pleased with their service.”

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Posted 4 years ago

“Great prices and good service. I would have given 5 stars, but the items were poorly packaged. Well they weren't actually packaged at all, they were put in a very nice (expensive looking) box but with NO packaging!!!! So the items were clunking about inside the Box. Not "ideal" of things like Mic's, interfaces and pedals etc! I think I was lucky that thankfully, the manufacturers packaging did its job! Come on guys, buy a roll of bubble wrap or styro chips!”

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Posted 4 years ago

“Very happy with item good quality my husband will love it. and very welk packed.”

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Posted 4 years ago

“So glad found Bax online. I live in the north west of Scotland and getting companies in the uk to deliver here is often a nightmare. We are on the mainland 80 miles north of Glasgow and yet just about every company either chooses to charge loads for deliveries or doesn’t even try. Enter stage left Bax. Not only do they offer deliveries from Holland they also delivered in 2 1/2 days, in perfect condition complete with pallet on the Friday even though estimated delivery was not until Monday. The added bonus was the delivery was free, my keyboard and pedal board were £70 cheaper than anyone with stock in the UK and they sent a euro/uk power adaptor too. Absolutely first rate and from my experience a great company to order from Thanks!!!”

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Posted 4 years ago

“Item arrived on time, well packed and ready to go. Good service.”

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Posted 4 years ago

“My delivery, which was promised in 2 working days, arrived 3 days late, which is not acceptable, as there was no warning anywhere on the website about delays. I then found out that Bax are not based in the UK, they are in Holland. Nowhere on their website does it say this. In fact the website goes out of its way to deceive buyers by being a .co.uk site with a Kent address and telephone number. This is bordering on trading malpractice, as I like to know where I am sourcing my goods from and Bax hide this on purpose. Had I known they were based in Holland I would not have used them, and will never use them again.”

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Posted 4 years ago

“Purchased a Peterson Strobostomp HD. Bax have the Best price and super quick delivery! Don’t waste your time trying to get price matches elsewhere. Bax are where the party is at!”

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Posted 4 years ago

“Purchased Innox IVA 38 add-on for Innox INA HD stand on Black Friday deal. Great value and well made product and delivered very well packaged. Despatched the same day as order placed and would buy from Bax Music again.”

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Posted 4 years ago

“Service has been brilliant from the start of my purchase to being delivered. The price was very competitive very satisfying knowing that I can recommend bax music to anyone and everyone will be useing them many more times”

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Posted 4 years ago

“My first experience of Bax Music has made me very happy. My order for Audio Technica Professional Monitor Headphones was fulfilled at an excellent price (£39 plus p&p), immediately acknowledged and monitored, and delivered in less than 72 hours. I'm not a professional, but these studio headphones have transformed my experience of listening to music and enhanced my well-being with their superb 3-D sound. Thank you Bax!”

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Posted 4 years ago

“Always great products and choice, nice prices and very quick dispatch, 5*****+. Ace for all your kit, with the top brand names.”

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Posted 4 years ago

“Always great prices and choices, my go to place for music equipment.”

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Posted 4 years ago

“Good product and fast delivery.”

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Posted 4 years ago

“I bought the FJA518SB and only been playing for a few months but for the money this is a excellent buy, would recommend this guitar”

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Posted 4 years ago

“The items arrived safely, and in good order, but the invoice does not match the prices displayed on the site, and several rounds of correspondence have failed even to get an acknowledgement of the problem,they just keep repeating the same thing over and over without addressing the actual issue. Will not be using again. (The issue is to do with VAT: because they have my VAT number, they invoice using a Netherlands VAT number, thus showing no VAT on the invoice - but they charge the individual items at inc- VAT, not ex-VAT prices, meaning I've paid inc VAT prices but can't reclaim the VAT as I normally would were it shown on the invoice.”

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Posted 4 years ago

“Great service start to finish. Guitar arrived really quickly in perfect condition. I also had a query about the guitar which was answered very swiftly. One happy shopper here!”

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Posted 4 years ago

“We were looking to find a Roland PA-4B S-Key Hammer (04671290)? Found this ordered it and it arrived bang on time. Thankfully it was the perfect hammer now the piano is in perfect working order. After looking on YouTube it was easy to removed the broken one and replace it with the new one. Great service thank you”

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Posted 4 years ago

“You folks at BAX are terrific. I recently bought a Steinberg UR44C audio interface from you. The price was excellent and the product superb, arriving with a gallery of software ready to go. The sale transaction was a breeze with free shipping that delivered ahead of schedule along with regular updates from the courier plus mail/text messages to give delivery day & time. An all round excellent and easy transaction.”

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Posted 4 years ago

Bax Music is rated 4.0 based on 2,215 reviews