Bax Music Reviews

Name: Bax Music
Rating: 4.06

4.1 Rating 2,159 Reviews

76 %

of reviewers recommend Bax Music

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Metrics

4.1

Based on 2,159 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Bax Music 1 star review on 10th December 2024

177

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered on 28th.November 2024, its been a week now and still haven't recieved my order. Tracking just says 'Advised' everytime i go to tracking. I have emailed twice but as yet no reply. Where is my order ?”

Helpful Report

Posted 6 days ago

“My partner paid £1630 on Thursday 28 November with her credit card using my account to purchase 2 x Technics 1210 MK7 turntables which included Saturday 30th November delivery, it is now Thursday 5th December (1 week) and they still haven’t been delivered, in fact they don’t even know where they are and the staff don’t seem interested and keep saying about the delivery fee that has been refunded and nothing about the other £1620 of turntables, I have a tracking number which is not recognised by Parcelforce and none of the staff seem interested that I haven’t received my turntables or when I will receive them. I will think twice before using them again as they are only interested in continuous orders and not the customers who have already paid, they have said there is now an investigation into what is happening but I will be contacting the credit card company if they don’t arrive this week. They do not reply to emails and when I called and asked to speak to a Manager/Supervisor I was told that isn’t possible, If you do order from them do not pick delivery by Parcelforce, choose the other 2 courier’s as the items come from there warehouse abroad and Parcelforce don’t log them until your delivery hits the UK”

Helpful Report

Posted 1 week ago

“Ironically I've been invited by Bax Music to review the Amplifier they have yet to deliver. I ordered it a week ago. Payment went straight through followed by a customer Service email to say the Amplifier had left their w Warehouse. It included a link to Parcel Force with a tracking number. It was sent 24 Express. Well the 24 working day hours passed, day after day. Nothing on the tracking number. Says they haven't received the Amplifier. I have written twice to Bax Customer Service. They haven't replied at all.... Until they requested I review the amplifier. Something is quite right. Perhaps the company only has a shipping office in Folkestone and the warehouse is in the Netherlands. Maybe they are waiting for B stock returns or A Stock from China. It's a mistery to me. I'm disappointed that's all. I wouldn't recommend buying from this company.”

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Posted 1 week ago

“Haven't received anything from you yet, still waiting for a tracking number from whichever incompetent courier service you've selected. Not impressed, needed them for a gig tomorrow night”

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Posted 1 week ago

“All good here, highly recommended”

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Posted 1 week ago

“Received quickly double boxed very pleased”

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Posted 1 week ago

“Excellent solid protective COVER for my Fender Mustang GTX 100. 👍😊👍😊👍😊👍😊👍😊👍”

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Posted 1 week ago

“Very prompt delivery with sensible packaging. Items were accurately described and very competitively priced.”

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Posted 1 week ago

“Order arrived in a timely manner well packaged with no damage. Very pleased with the cajon and looking forward to it being used by my son and granddaughter. Overall very satisfied”

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Posted 1 week ago

“Good priced item, fast shipping, and great communications!!”

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Posted 1 week ago

“I have always had excellent service from Bax music. My tip would be not to pay extra for UPS delivery because I found their service left a lot to be desired. But for great quantity instruments and prompt service Bax is up there with the best.”

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Posted 1 week ago

“I was very please with my order from Bax Music. It arrived on time and the quality was better than I was expecting.”

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Posted 1 week ago

“They are great company. Very helpful and fast. Will definitely be using them again. Highly recommended. Morgan .”

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Posted 1 week ago

“Quickly delivered and well packed.”

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Posted 2 weeks ago

“I've been using my Neumann NDH-30 headphones for the past week since purchasing from BAX. First off, thanks BAX for the amazing shopping experience! Easy ordering and lightspeed delivery. The headphones have been an absolute revelation, extremely transparent and no colour to speak of. Perfect reference headphones, no manufactured low, mid or high end. Only buy these headphones if your serious about your work!”

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Posted 2 weeks ago

“We site is clear and easy to use. Order delivered on time, and packed well. This is a Christmas present so the individual boxes have not been opened.”

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Posted 2 weeks ago

“Still waiting on refund after two items in my bundle weren't delivered. Customer services doesn't follow up and effective doesn't seem to want to action anything despite sending pictures that match couriers of only 1 box (pedals) not a digital piano and stand. Really poor service.”

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Posted 2 weeks ago

“Right products at the right price delivered speedily”

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Posted 3 weeks ago

“The did exactly what they promised, which in this day and times is becoming rarer and rarer. Prices are always competitive too!”

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Posted 3 weeks ago

“Always well priced and quick with good paperwork”

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Posted 3 weeks ago

Bax Music is rated 4.1 based on 2,159 reviews