Bax Music Reviews

Name: Bax Music
Rating: 4.04

4.0 Rating 2,199 Reviews

76 %

of reviewers recommend Bax Music

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Metrics

4.0

Based on 2,199 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Bax Music 1 star review on 10th December 2024

177

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Scam website. Paid extra for Saturday delivery. No notification of dispatch. No tracking reference . When calling through the representative hung up on me. When calling through a second time the representative hung up on me. Ignored emails. No refund. Reported to trading standards.”

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Posted 3 weeks ago

“Fantastic product Reliable service Highlt reccomended”

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Posted 3 weeks ago

“Always good quality goods with fast post. They keep you updated on your order so theres no worries. I've always had top service from Bax.”

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Posted 4 weeks ago

“Excellent to deal with. Well packaged B stock guitar in excellent condition. Just a little set up tweak made things even better.”

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Posted 1 month ago

“I can’t leave a review because I’ve not received the item yet… still waiting… maybe Santa will bring it down the chimney on Christmas Eve…”

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Posted 1 month ago

“Delivered quickly”

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Posted 1 month ago

“Received item excellent quality 👌”

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Posted 1 month ago

“I have had an email to ask for a review for the desk saver I ordered and it still hasn't arrived. I usually buy from another company but thought I would try Bax for delivery time. I hope I will get this before Christmas as it is a present.”

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Posted 1 month ago

“After two weeks, 5 emails not replied to and over a hour on calls I still haven’t recived my order. I was to that they shipped it to parcel force and it’s with them and they have a delay. After speaking to parcel force they have no such delay and I’m being fobbed of. I would advise not to go with the cheaper option with this company and spend a little more else we’re. I’m giving them 7 more days before taking it to my bank to investigate.”

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Posted 1 month ago

“Far from the quickest when it comes to asking question and even then their good at going around your request/question. Delivery was OK it got to me are the correct time. Produce wise I purchased a FC318 SC Jnr Guitar for my son. It's OK (ish) I had to spend 3 hours filing down the fret end otherwise you would lose fingers Very sharp to the point of being bloody dangers. Having replaced the Tail bridge with a good one, the one suppled is a fixed version so setting up the guitar is almost imposable. I replaced the Machine heads (total cost and Extra £40 for the lot) the guitar is now very playable. So don't buy this guitar unless you are willing and able to put some time in to get it up to a standard.”

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Posted 1 month ago

“Bought singular beat buddy good delivery arrived on time small box inside large box no packaging in side large box small box rolling around inside with loose plug (no computer cable included ),unfortunately not what I expected so have to send back returns seems to be straight forward. hopefully refund will be quick and easy all in all seam’s good company shame about poor packaging”

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Posted 1 month ago

“hi bought 2 classic series FTL218 yellow for my 2 daughters . i think thay are wonderfull exellant finish and the right weight and look fantastic together. i would definatly say well worth the price, a bargin, thank you very mutch , simon scott r”

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Posted 1 month ago

“Save your hope, time and money! Been let down twice: 1 - Been waiting for a USB for THE WHOLE SUMMER OF "24 for 12/13 weeks and been postponed from one week to another to end-up asking for refund 2 - They've managed to ruin my Black Friday hope, to realise within days that there is no item and indeed a deal seemed to good to be true for a standalone unit; and again, end-up asking for refund. I gave up any hope in Bax Music and looking forward to shop somewhere else.”

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Posted 1 month ago

“The Company on a hole are very good but The delivery company they use are very, very bad. I am still waiting for my parcel. A week later, from delivery date I wish this was the first time but all 3 times I have ordered. With bax .music This has happened. So be very careful with ordering if you need something ASAP.”

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Posted 1 month ago

“Purchased the Fezley Lp318 arrived at pickup point on time, packaging was ok. The guitar looks good but needed setting up correctly massive amounts of buzzing, replaced the strings and adjusted neck, intonation etc. Now it plays and sounds great. I believe if you took the time to set up the guitars before shipping, you would have a lot happier customers. 7/10”

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Posted 1 month ago

“Truly awful! Ordered new guitar and was offered date 5 December as in stock. Nothing arrived, no phone call. Chased on 6 December to be told it had not been collected and they had no idea of when it would be collected...excuse 'we have sold too much and can't meet delivery dates'. Read the reviews. Poor service. I wish I had done more research before ordering. I will now get my credit card company to refund.”

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Posted 1 month ago

“Very happy purchase of Pioneer DDJ FLX10 with extra cables Unbelievable prices Great customer service support Delivered with care by Parcel Force Thanks Bax Music”

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Posted 1 month ago

“Great guitar great price it’s totally exceeded my expectations”

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Posted 1 month ago

“Supper fast delivery guitar well packed .the Michel Kelly copy of a telecaster plays better then my fender mex telecaster”

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Posted 1 month ago

“Excellent service. Quick delivery. Description spot on. Product is exactly what will suit my needs in mobility and speed of setting up...”

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Posted 1 month ago

Bax Music is rated 4.0 based on 2,199 reviews