Bax Music Reviews

Name: Bax Music
Rating: 4.04

4.0 Rating 2,204 Reviews

76 %

of reviewers recommend Bax Music

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Metrics

4.0

Based on 2,204 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My recent order with Bax Music was dealt with very efficently and I received email updates throughout the process, up until delivery. I also ordered an extra item a few hours later than the first one and both orders were delivered together. If you add on Bax Music's competitive prices, it made the whole process quite rewarding.”

Helpful Report

Posted 1 year ago

“Arrived on time and good communication. The item it's self is very good and Win11 Pro recognises it without issue. Fidelity is really good and overall would be mistaken for a far more expensive mic.”

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Posted 1 year ago

“Thank you for the delivery last week of my Roland Keyboard and Bench Seat and am delighted with it! I will be buying from you again.”

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Posted 1 year ago

“Just received my Lovely New Innox PB60BK piano stool and have to say I'm super pleased with it , extremely well finished and weighs an absolute ton , really sturdy and beautifully finished only downside was Parcelforce were extremely slow in delivering it as it was almost a full week behind the scheduled delivery date but it's hete at last and to say I'm happy with it is an understatement so thank you Bax for an absolutely excellent product”

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Posted 1 year ago

“happy with service and product. I was notified that the product was golng to be delayed.”

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Posted 1 year ago

“As of yet I still haven’t received the order. After not hearing anything, and the Parcelforce app not recognising the Order number, I sent an email asking for clarification to Bax. I then followed this up with a call and was informed the lorry was stuck in customs. My email had not warranted a reply. They said they had No idea as to how long the lorry would be held for and then I receive notification of a failed delivery attempt from Parcelforce. I’m still waiting for their next attempt. Communication from Bax has been left wanting and I would be hard pressed to consider ordering with them again.”

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Posted 1 year ago

“Ordering was easy on the website. I was able to select a date for delivery. However the delivery was delayed by 3 days. I did receive an email alert to inform me there were delays. Let’s hope this is resolved for the future.”

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Posted 1 year ago

“How am I supposed to review an item I do not possess?It is now Day 8 and I have still not recieved the item!! Maybe I am a little naive to consider that an item showing as "in stock" on a co.uk website could actually be "in stock" in the UK!! Apparently the item is being sent from the Netherlands.Disgusted with the poor service,and will not be using Bax again!”

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Posted 1 year ago

“Taking the Mick Not only have, I had no confirmation of conversations, I was promised, after ringing three or four times instead I get how do we do email ,now I’ve got hope you’re enjoying your product, I haven’t even had my product had no help in where it is just we will ring Parcelforce, which I’m feeling now isn’t happening. it’s now a week later from when I ordered and still nothing. I needed this product last Tuesday as a present. It’s now way too late I think it’s disgusting, how I’m being handled left in the dark I’m starting to feel like I’ve been ripped off”

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Posted 1 year ago

“Happy customer, very fast delivery and fantastic service”

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Posted 1 year ago

“Ordered a roland td 07kx drum kit and I'm delighted with the service I received I was kept up to date and had a very good tracking system parcel arrived on time delivery guy was very pleasant item was well boxed and protected from any possible damage there was no problem at all with my order and it was the best price I could find can't recommend Bax music enough I would have no hesitation in using them again”

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Posted 1 year ago

“Excellent service and delivery .. product is amazing and Bax had it advertised at cheapest price... very pleased with the service and would recommend to others.”

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Posted 1 year ago

“First time ordering items from yourselves and very impressed with the product, the way it was packed and the timely delivery. Looking forward to making more nature related recordings with ZPC-1 microphones purchased from yourselves attached to Zoom F3 recorder.”

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Posted 1 year ago

“Am please with my order my subwoofer is really playing good, my order was ontime bax music service is really good will always do business with bax music 💯 percent.”

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Posted 1 year ago

“Price for the items I purchased was the best I could find on the internet & the delivery service was absolutely spot on which in this age of indifferent to average service was a pleasant surprise. I can't speak for others but the service I received was definitely 5 star.”

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Posted 1 year ago

“Brilliant service, price, delivery and made my 40 year old Mission speakers sound like new.”

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Posted 1 year ago

“Nice sturdy stand that folds to a compact size. Great price.”

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Posted 1 year ago

“I needed a stable but folding stand for a tenor recorder. The stand is neat, folds down quite small, and is very good value. Arrived very quickly, in time for our last gig, so overall I am a very happy musician. Thank you Bax!”

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Posted 1 year ago

“Bax music is a good source of all things musical.”

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Posted 1 year ago

“Product ordered delivered on time with excellent communications. Product as described and included UK adaptor as promised. Excellent customer service.”

Helpful Report

Posted 1 year ago

Bax Music is rated 4.0 based on 2,204 reviews