“
I advise others to be cautious when dealing and to be prepared for potential issues with returns and customer service.
”
posted 6 months ago
- Anonymous
“
Seem to have sales nailed but not returns.
”
posted 7 months ago
- Anonymous
“
I could have fixed it myself, but didn't want to invalidate the warranty, so returned it using the Bax returns process with prepaid envelope etc.
”
posted 8 months ago
- Nick Bennett
“
Now I have to return this damn box, but trying to fill out the returns form on the web is impossible.
”
posted 1 year ago
- Nick
“
The set was sold as "B-stock", which is merchandise in very good condition with signs of use, as is the case with returns/demonstration models.
”
posted 1 year ago
- Dominik
“
This company is wholly incompetent. Customer service is appalling, returns procedure is worse. Use Gear 4 Music they are excellent.
”
posted 2 years ago
- Marcus Donnelly
“
Refunds and returns process is very poor.
”
posted 3 years ago
- Anonymous
“
So I contacted UPS directly to obtain the information for returns & forwarded this information to Bax to action, which they did & the parcels have been redirected.
”
posted 3 years ago
- Anonymous
“
Terrible customer service, awful returns process, you’ll have to jump through so many hoops, in the end I just thought it’s not worth it, write off the loss, they don’t want to help, just make it really difficult for the customer. I’ll never use Bax Music again.
”
posted 3 years ago
- Elizabethmcloughlin
“
I then spent the next 10 days trying to get in touch with them to start the returns process.
”
posted 3 years ago
- Chris Shaw
