Bax Music Reviews

Name: Bax Music
Rating: 4.04

4.0 Rating 2,264 Reviews

76 %

of reviewers recommend Bax Music

Company Reviews

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Metrics

4.0

Based on 2,264 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order arrived in a timely manner well packaged with no damage. Very pleased with the cajon and looking forward to it being used by my son and granddaughter. Overall very satisfied”

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Posted 4 months ago

“Good priced item, fast shipping, and great communications!!”

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Posted 4 months ago

“I have always had excellent service from Bax music. My tip would be not to pay extra for UPS delivery because I found their service left a lot to be desired. But for great quantity instruments and prompt service Bax is up there with the best.”

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Posted 4 months ago

“I was very please with my order from Bax Music. It arrived on time and the quality was better than I was expecting.”

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Posted 4 months ago

“They are great company. Very helpful and fast. Will definitely be using them again. Highly recommended. Morgan .”

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Posted 4 months ago

“Quickly delivered and well packed.”

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Posted 4 months ago

“I've been using my Neumann NDH-30 headphones for the past week since purchasing from BAX. First off, thanks BAX for the amazing shopping experience! Easy ordering and lightspeed delivery. The headphones have been an absolute revelation, extremely transparent and no colour to speak of. Perfect reference headphones, no manufactured low, mid or high end. Only buy these headphones if your serious about your work!”

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Posted 4 months ago

“We site is clear and easy to use. Order delivered on time, and packed well. This is a Christmas present so the individual boxes have not been opened.”

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Posted 4 months ago

“Still waiting on refund after two items in my bundle weren't delivered. Customer services doesn't follow up and effective doesn't seem to want to action anything despite sending pictures that match couriers of only 1 box (pedals) not a digital piano and stand. Really poor service.”

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Posted 4 months ago

“Right products at the right price delivered speedily”

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Posted 4 months ago

“The did exactly what they promised, which in this day and times is becoming rarer and rarer. Prices are always competitive too!”

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Posted 4 months ago

“Always well priced and quick with good paperwork”

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Posted 4 months ago

“Great turnaround and good snare. Just really disappointed that my Sela cajon just doesn't sound 'snarey' even with the extra snare 😞”

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Posted 4 months ago

“An excellent Gretsch guitar delivered promptly and in good condition. Excellent help by Bax Customer Service. I recommend Bax Music Shop”

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Posted 4 months ago

“Great service and received my product exactly on the day agreed which was brilliant for me, really happy with the quality and the price for my cables. Keep up the good work 👍🏼”

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Posted 5 months ago

“Fast delivery at a very reasonable price.”

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Posted 5 months ago

“Bedreigen met een incassobureau wanneer ze zelf een administratieve fout maken. Onduidelijke communicatie klantenservice.”

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Posted 5 months ago

“Bax as usually, have been first class. Great price, well packaged and delivered on time. 5 stars.”

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Posted 5 months ago

“Would have been given a 5 star rating but the set of strings came in an enormous box. Usually they can be put through the letter box.”

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Posted 5 months ago

“Order a few items, very happy with them! Communication from yourselves was excellent, I certainly will be using Bax Music again. Sincerely G Walsh.”

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Posted 5 months ago

Bax Music is rated 4.0 based on 2,264 reviews