Bax Music Reviews

Name: Bax Music
Rating: 4.06

4.1 Rating 2,159 Reviews

76 %

of reviewers recommend Bax Music

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Metrics

4.1

Based on 2,159 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Bax Music 1 star review on 10th December 2024

177

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was satisfied with the best product with a fast delivery. I ordered a piano stool, they updated me the order and delivery process by email every moment that was very fascinating and super convenient. Piano stool needed to be installed myself but that was very simple and it took only a few minutes for my husband. The stool is very comfortable and easily adjustable. Recommend for all pianists! :)”

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Posted 4 months ago

“To be completely honest, I was a bit skeptical about ordeeing from bax. Previous reviews haven't been great and the item I was considering purchasing was £130 less than from any other store which rang alarm bells. Prior to placing my order with bax I called and spoke to someone who answered very quickly. They assumed me that the guitar is brandnew boxed and not shop display. I took the plunge and placed the order. Everything from then on has been seamless. 3 days later a box arrived. Absolutely perfect condition. Brand spanking new guitar from the factory . I will most definitely be using bax should I need anything. all in all I had a great item with a great price with a perfect buying experience”

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Posted 4 months ago

“Good price, fast delivery. One star off for poor packaging. Item was rattling around, fortunately the manufacturers box was very good. The power supply was not boxed but was undamaged.”

Bax Music 4 star review on 22nd July 2024

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Posted 4 months ago

“Needed a Samson 12" rack urgently, the product was delivered three days early, excellent.”

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Posted 4 months ago

“I purchased a Kala UBass. It arrived on time and was really well packaged. This is the first UBass I’ve bought and I am really impressed by the quality of this instrument. The size and the strings took some getting used to but after a few days of not being able to put it down I am a convert. The gig bag is also well made. This will not replace my other basses but is a great instrument to have. Love the double bass sound you can get from this when it’s put through an amp. Bad Music are a great company to deal with, I will definitely be using them again and would recommend them.”

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Posted 4 months ago

“The item I order was dispatched promptly and arrived when expected”

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Posted 4 months ago

“Had delivery problems. Contacted Bax. Great attitude and response from after sales team. Problem sorted by them. Thank you.”

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Posted 4 months ago

“Excellent product at a good price”

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Posted 4 months ago

“Nice and easy purchase with fast delivery.”

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Posted 4 months ago

“As advertised . B grade. But don't shy away. Described as no dents or scratches but may be some smugges. My experience. Not even a smudge. Just a bit of a set up and this guitar rings. Lag t 70 Tramontane Frets smooth no griteness or sharp ends. Rings loud . Great Guitar. Thanks Bax for B grade . Some one has just sent back. Yes. Many thanks. Andrew west midlands Experienced guitarist age 58”

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Posted 5 months ago

“Fast and reliable the item arrived in time and perfect condition”

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Posted 5 months ago

“Absolutely fantastic service from start to finish bought my new guitar at 10.00pm Monday and was delivered Wednesday with updates all the way through Bax music you are my new go to when ordering my next guitar ⭐️⭐️⭐️⭐️⭐️”

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Posted 5 months ago

“I got a faulty mic from Bax, that happens sometimes it’s how it’s dealt with that defines a company. I spoke to the director directly and he just ignored me after a few emails. They will come back and tell you they were doing everything by the book blah blah but the tone and arrogance of the personel means I won’t buy anything from them again and I suggest you look elsewhere if you are looking for good customer service and people with morals. Just disgusting experience from start to finish, don’t give them your money”

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Posted 5 months ago

“The drum arrived when promised and very well packaged- couldn’t be happier. Thanks Bax. 👍🏻”

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Posted 5 months ago

“Both orders have not been received and both refunds have not been made, even after dozens of e mails.”

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Posted 5 months ago

“Amazing service and amazing prices!”

Bax Music 5 star review on 5th July 2024

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Posted 5 months ago

“Ordered a B-stock Sire T7. It was impossible to spot any flaws in the website photos of the guitar so I took a chance on it, saving well over £100 on the best new online prices for these. I'm glad I took a punt - there's a very small light ding/mark on the neck, and totally trivial mark on one edge of the body. Nothing to be upset about IMO. If I have a minor criticism it's that BAX could have focussed on these in their pics (just for the avoidance of doubt), but given I could have returned the guitar (for free) if it was an issue for me, it's impossible to fault them really. And free next day delivery is the icing on the cake in terms of BAX service.”

Bax Music 5 star review on 2nd July 2024

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Posted 5 months ago

“nice peace of kit but parcel force let me down so had to wait 2 1/2 days extra because my post office isn't open weekends”

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Posted 5 months ago

“Zwaar incompetente klantenservice die mij al 2 maanden aan het lijntje houden.”

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Posted 5 months ago

“Tension bolts were rusty on brand new items. They don't grip too well and take considerable time to fit and remove. Design choices are a little odd, considering they are made using solid & heavy duty metal etc. Just don't mount very well. The mic adjustment boom is fine, but the spring rod & tension screw idea isn't well executed. Glad they were reduced.”

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Posted 5 months ago

Bax Music is rated 4.1 based on 2,159 reviews