Bax Music Reviews

Name: Bax Music
Rating: 4.04

4.0 Rating 2,215 Reviews

76 %

of reviewers recommend Bax Music

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Metrics

4.0

Based on 2,215 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Bax Music 1 star review on 27th January 2025

179

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Expensive item shipped to uk in poor packaging and then with a European power lead. In today’s day and age, the small things/ basics make a difference!”

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Posted 4 years ago

“Arrived a day late but all was good.”

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Posted 4 years ago

“Excellent customer service with fast delivery. Brilliant service”

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Posted 4 years ago

“Excellent friendly customer service and quick delivery. Very good packaging system to keep the product safe. Very good price. Highly recommended. BAX music, Thank you!!”

Bax Music 5 star review on 18th September 2020

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Posted 4 years ago

“Shopped with BAX for AC 40tx guitar amplifier, great on price, good delivery, great service.”

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Posted 4 years ago

“Have been shopping with Bax Music for a while now whether i do my purchase personally or someone does it for me, the experience has always been totally 1st class. Most of my flight cases for my equipments have been purchased from their store and many other equipments and has never encountered any issues whatsoever. I have also seen quite a lot of negative reviews but i can only speak for myself and have not any issues dealing with Bax Music over the years. Speaking from my personal experience purchasing from them personally or when i ask someone to to do my purchase due to giging or doing what i do in the field of entertainment/music, i can whole heartedly recommend Bax Music 100% from my experience. Their prices are also on the reasonable side of things and at times you can get a great deal from them. Nothing on the negative so far and as such, I will be making more purchases and look forward to their 1st class service as always. A massive thanks to the entire team at Bax Music. Respect. Ripton Lindsay (Souls Liberation)”

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Posted 4 years ago

“Great service,arrived on time and £100.00 cheaper than anywhere else in the uk”

Bax Music 5 star review on 14th September 2020

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Posted 4 years ago

“Eminence Kappa speaker from Bax I needed to buy a speaker driver to repair a PA speaker.. I couldn’t get an OEM part, so bought a cheap replacement off Amazon. ..It lasted two weeks 😢. Then I found a suitable Eminence speaker driver on Bax! A little more expensive, but actually more powerful than the original! Long story short, I’m totally blown away! The delivery was quick, the price was good, and the driver itself sounds FAR better than even the original, and (being more powerful) will hopefully not have to be replaced again in the PA’s lifetime. 100% recommend! 👍🏻😎”

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Posted 4 years ago

“Just what I was looking for. Excellent price and fast delivery. Would definitely shop from again.”

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Posted 4 years ago

“Really fast and efficient service. Thanks so much Bax music! Really appreciate it”

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Posted 4 years ago

“AVOID AVOID AVOID FAKE GOOD REVIEWS I wouldn’t even give 1 Star but had too. please see this a take warning look at the many many rubbish reviews they are all correct. Facts are all true This company is not UK and a con, nowhere at all does it mention they are some corrupt Nethlands outfit. 1 It will be late turning up if at all. Customer service is useless trying to chase 2 if it does turn up it’s broken box destroyed bits missing or seconds not new! 3 Now worst bit trying to get hold of the customers service is worst ever, they dont care. You have to contact a uk number who cannot make a decision about nothing and make excuses they have to email Netherlands’s for a response. 4 if you get a returns label omg you have to you a company called Mondial Relay. Takes 2 weeks to return you would be better sending it yourself. They have no tracking it’s a disgrace. 5 refunds what are they... good luck with that no chance 6, 3 years warranty good luck you have no chance of a repair See other reviews 7 120 days money back loooool it will take 120 days from day you get it for them to take ownerships they have it back Worst experience of my life and aged me this process Wish I’d seen the reviews before buying and it tried to save a few quid Now I know why they state they had stock when no one in uk did for months”

Bax Music 1 star review on 11th September 2020

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Posted 4 years ago

“Outstanding service and produce”

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Posted 4 years ago

“paid for the goods. the goods arrived. No mucking about just how I like it”

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Posted 4 years ago

“Great service and excellent prices.”

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Posted 4 years ago

“Please read the review, I have placed on Trustpilot. Regards, Alan Farley.”

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Posted 4 years ago

“Great prices for quality products! Would recommend!!”

Bax Music 4 star review on 7th September 2020

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Posted 4 years ago

“The only store where I could get the closest thing to what I needed i.e a Gator bag to accommodate my Tascam DP24SD.”

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Posted 4 years ago

“Great service and delivery. I did however make the wrong choice of hi- hat cymbals... I should have bought the light and not medium weight, my fault. These are a little too heavy sound for me. But hay... there you go..... until u try you don’t know! Should have been a poet instead of drummer!”

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Posted 4 years ago

“Got a great deal on a Masterbuilt Epiphone. Beautiful looking and sounding Guitar.Arrived safe and sound in great packaging. Top notch delivery Service and customer care. Will definately go back. The 120 day money back guarantee really attracted me to Bax, because it gives me a chance to really try out the guitar in my home studio.”

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Posted 4 years ago

“Prompt service, very reliable.”

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Posted 4 years ago

Bax Music is rated 4.0 based on 2,215 reviews