Bax Music Reviews

Name: Bax Music
Rating: 4.06

4.1 Rating 2,159 Reviews

76 %

of reviewers recommend Bax Music

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Metrics

4.1

Based on 2,159 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Bax Music 1 star review on 10th December 2024

177

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“From start to finish a perfect service. Great communication and spot on notification and brilliant products. Great to see a company getting it right for once . Will recommend and use again . Well done .”

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Posted 9 months ago

“Great cables high quality very easy to use . Value for money”

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Posted 9 months ago

“I ordered a new headphone carry bag at the weekend and it was delivered on the following Tuesday. Great product, totally fit for purpose and competitively priced.”

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Posted 9 months ago

“I've ordered from these guys a few times now and I'm in love with this place. A smooth process from start to finish. Really solid prices on goods. Far better than alot out there. Would recommend 10/10”

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Posted 9 months ago

“From the 1st contact to the end amazing customer service and delivery was 1 day earlier than expected”

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Posted 9 months ago

“very good service great company”

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Posted 9 months ago

“Very pleased with the service delivery and product 😀 5☆”

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Posted 9 months ago

“Excellent service, extremely pleased with the price I paid and my purchase”

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Posted 9 months ago

“First class service. Prompt delivery . Ukulele was well packed, very secure. Price of item also well below other online businesses. Would not hesitate using Bax Music again, and will be recommending to others.”

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Posted 9 months ago

“Best price and service on the interweb!!! Extended warantee option is so cheap You'd be daft not to!”

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Posted 9 months ago

“Excellent product sturdy well engineered looking forward to giging again soon”

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Posted 9 months ago

“Hi, I purchased this Les Paul kit because it was a good price and most of all it had a factory painted finish, I wanted to build the guitar but I know I wouldn't be able to get the finish which is even better than I expected, no marks at all. I wasn't too bothered about the parts as being so cheap I could change anything. The frets were not levelled and the fret ends were not rounded so I had to do that, I did not expect it to have been done for the price. I copper shielded the pockets as a matter of course, and I changed the plastic nut which was too high, for a Graphtech nut, an easy upgrade. I thought about changing the plastic coveres for black ones but decided that the cream ones look quite good. The pickups have no brand on them but they are not microphonic at all and they actually sound pretty good so they are staying at leasr for now. It came with small pots but they work OK. The guitar looks, sounds and plays very nicely now, which makes it exceptional for the price.”

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Posted 9 months ago

“Terrible customer service. Sent me the wrong item (seems to be a recurring issue with them - wish I had checked the reviews before buying with them) I'm heavily pregnant with twins, and can't carry the item to a parcelforce drop off. It seems there is a £25 charge for collection from your home, which they can waive, but they decided not to in my case, and said they would not refund me until I found a way to get the item to the post office. If you work full time, good luck returning anything to them. My neighbour took pity on me and returned the item - after going to 3 parcelforce shops identified through thel= link Bax sent me, all of whom would not take the package because it was too large!!! This is all after THEY send ME the wrong item. Avoid, avoid, avoid. Can't be trusted to send the right item, then can't be trusted to fix it when they don't.”

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Posted 9 months ago

“Hi I found this product to be fantastic value and my grandson loves it parcel came 1day later than it should but no other complaints thank you Box Music.”

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Posted 9 months ago

“Guitar arrived inside a huge Bax box & would have been rattling around/should have been packed better.Nothing on outer box to say fragile or handle with care !. Good email communications & arrived on time.Outer box also damaged when received.Feel lucky all was ok.More care should have been taken.”

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Posted 9 months ago

“Great guitar at a great price delivered quick in perfect condition very happy”

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Posted 9 months ago

“Good experience with Bax Music. I ordered a 15" Remo coated Ambassador drum head as they were one of the very few suppliers that had that odd size in stock. Delivery was as stated and in good packaging. Would use again”

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Posted 10 months ago

“A as a is often the case Bax had the best price - in this case on sennheiser Hd 600 headphones. Purchase was simple and they were delivered very quickly”

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Posted 10 months ago

“Ordered guitar strings which came quickly - well done Bax. The box they came in was huge (bigger than a box file) - not so good, but at least it can be recycled.”

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Posted 10 months ago

“Ordered the guitar: a Takamine P Series. I received an email a few days later to say that the model had been discontinued - despite being on Takamine's website - (It hadn't; I placed the order instead with my local guitar shop). Then ten business days to refund the money? And needlessly cold and unhelpful customer service.. Even if they offer you some marginal savings, it's much better to get the support and helpful service from a shop - or even other online sellers such as andertons or gear4music tbh. whom I've only had good experiences with.”

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Posted 10 months ago

Bax Music is rated 4.1 based on 2,159 reviews