Bax Music Reviews

Name: Bax Music
Rating: 4.04

4.0 Rating 2,214 Reviews

76 %

of reviewers recommend Bax Music

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Metrics

4.0

Based on 2,214 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Bax Music 1 star review on 27th January 2025

179

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My parcel arrived 9 days late but overall I’m happy. The communication was ok and the staff were apologetic”

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Posted 3 years ago

“Thanks Bax Music for such excellent delivery! It's too early to comment on the products as I haven't yet had a chance to use them but the early signs are they're in excellent condition!”

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Posted 3 years ago

“Works Great, Fast Delivery, I'm Happy With This Order :)”

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Posted 3 years ago

“Came really quick. The behringer TD 3 is acid house in a box. Nice piece of kit and cheaper than anywhere else. Cheers bax”

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Posted 3 years ago

“Great service... Best price, excerlent service, delivery, product. Well packaged and delivery information. Will be using them again and again. Great company!!!”

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Posted 3 years ago

“Great harmonica , great service and a good price”

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Posted 3 years ago

“I have ordered 3 separate times from Bax Music on their UK website. 2 new items and 1 from their B stock range. I couldn’t even tell that the B stock had been opened. It was like a new item and a reduced price! Every time the items have arrived on time and really well packaged, with the original box inside a sturdy Bax box. Their prices always seem to beat other sites by a large amount. I’ll be using them again for my music gear!!!”

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Posted 3 years ago

“Item was due for delivery 4 days ago but it’s not arrived. Seems a common issue looking at other reviews. Awaiting reply to my email from customer services.”

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Posted 3 years ago

“Got the little JHS Black box volume control very happy great device.”

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Posted 3 years ago

“TERRIBLE SERVICE - DONT EVER USE BAX LATEST UPDATE 1st April 2021, to the review below ...... BAX have made a further major error. Despite their promise of a refund below, they have now despatched a replacement item to me. I do not want or need a replacement, its far too late for that. What I need is what they promised below - A REFUND. I have escalated this matter to PayPal as BAX ignore all of my emails and calls. FURTHER UPDATE 31 MAR '21 to the review below .............. Despite the apology from Bax Music below, and their promise of refund - I STILL DONT HAVE MY MONEY BACK. I still cant get through to their Customer Services, only ever trips to their Reception Desk. I also received an email today saying they have received the damaged item back (they actually received it back on the 11th March !) and that due to their policy I am entitle to "an exchange". I dont want an exchange, I want my money back as they promised me so long ago. This company goes from bad to worse. I also note on Trust Pilot that many other reviewers are having the same problems as I am, in damaged items and no refunds. I have escalated this to PayPal and suggested BAX should not be entitled to use the PayPal platform any more, when they are clearly abusing it and their customers. ORIGINAL REVIEW - Terrible Service - avoid this company at all costs. I placed an order for a Guitar Case on 21 Feb 2021. The case arrived at my home in the UK on 24 Feb 2021. The Guitar Case was badly damaged i.e. it had a large hole in it. The reason it was damaged in transit was because BAX had put it inside a box with almost no protective wrapping. The outer box had a whole punched through it that then went straight through the guitar case. THIS WAS ONLY THE START OF MY PROBLEMS WITH BAX. I then spent the next 10 days trying to get in touch with them to start the returns process. Unfortunately their UK website was down for many days, also it is almost impossible to get hold of Customer Services by phone. Eventually I managed to return the Guitar Case to them on 5th March 2021, they finally acknowledged receipt of it on 11 March 2021. I then spent a few more days trying to get a replacement sent out to me, eventually they confirmed it would be MAY 2021 at the earliest before I could get a replacement. At this point I asked for a refund and they agreed. Its now 27 March (16 days after they received the damaged case back) and I still have no refund and no explanation. I call them every day, several times a day and never get to speak to Customer Services, it always trips through to their Reception Desk. They take my details and say I will get a Call Back from Customer Services within 1 day. I have done this many times and no-one ever calls me back. I paid through PayPal so it now looks like I will have to raise an Escalation / Complaint via PayPal to try to get my money back. BAX is never going to survive as a business with such poor Customer Service, particularly when compared to Amazon and others who put the Customer first. BAX put the Customer LAST !”

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Posted 3 years ago

“Simple purchase - delivery from Holland held up a few days due to Brexit via the delivery company - not BAKS Good price”

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Posted 3 years ago

“Item ordered. Despatch advised, but a week later, the courier tracking still shows them waiting for it. Chasing email sent to customer services but no response. Phone too busy, Don't have time to sit waiting in a queue. Very disappointing, and now you want a review as well as my money? Possibly just a hitch, but not a good first experience with Bax.”

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Posted 3 years ago

“Headphones have not arrived. I have Emailed Bax twice with them not replying back at all. VERY FRUSTRATING to deal with. They have £85 of my money, but will not communicate to get this problem sorted. VERY POOR customer service !!!!”

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Posted 3 years ago

“Record bag has no facility for locking up therefore potential theft of expensive records”

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Posted 3 years ago

“price was great, delivered as expected. I contacted them via email and I received prompt replied”

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Posted 3 years ago

“Excellent service and excellent product”

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Posted 3 years ago

“Huge catalogue of products to satisfy anyone in the music/performance/production business. Very quick handling time and speed of light delivery.”

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Posted 3 years ago

“First time customer with Bax, everything was smooth and delivery (well packaged) a day earlier than expected! Good price + good service = happy customer! Thanks guys”

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Posted 3 years ago

“Quick delivery and well packaged. Communication was excellent throughout the whole process. Would I use again? Most definitely!”

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Posted 3 years ago

“Excellent trouble free service and prompt delivery”

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Posted 3 years ago

Bax Music is rated 4.0 based on 2,214 reviews