Baxi boilers Reviews

“ Guy on phone said he can't send an engineer out until he speaks to the warranty company, it's 5 years old with full service history suppose to be 10 year warranty wtf? ”

“ Their customer service is mostly good but I have low confidence in their products given the immediacy of issues. ”

“ Got a a Baxi boiler installed 1 year ago from a company with a good reputation ,got it serviced by them when due, fault occured heat xchanger replaced engineer said dirty system caused it, if it happens again they will not repace it, boiler had a 6 year guarantee BUT if a enhibitor and a filter installed then guarantee becomes 10 year guarantee which was done, contacted installer said system had been flushed and cleaned at installation and filter cleaned at service, Baxi engineer No. ”

“ Awful customer service, incorrect information provided on the phone, charged for call out when engineer did jot carry out the annual service. A level of rudeness that can’t be justified. ”

“ She had no empathy and no interest in helping me what diabolical customer service! I am now left with a leaking boiler and a watermark on the ceiling - plus the reason we originally called Baxi out is still a problem. ”

“ I have a baxi 400 boiler, it's been serviced regularly and still under warranty. ”

“ Will not attend when booked. Awful customer service. Do not waste money on their service plans, as they will never attend! ”

“ Awful service. Will lie to you about engineer appointments and make you waste entire days! Do not use this company! ”

“ After reading terrible reviews regarding your customer aftercare service I called my local plumber to come and take a look as my first problem was no hot water, when he realised it was a baxi he sighed saying he wouldn’t touch these boilers with a barge pole. ”

“ I arranged to have my baxi boiler service on the 9th May with Tracy, due to the property not being occupied and a 2hr drive away I contacted them the day before to confirm and was informed it was. ”