BC Racing Australia Reviews

Name: BC Racing Australia
Address: 101 Bath Road, 101 Bath Road, New South Wales
Rating: 4.80

4.8 Rating 605 Reviews

95 %

of reviewers recommend BC Racing Australia

4.8

Based on 605 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nothing gets sent right, team does not bother to write anything down and so you get repetitive errors. Items sent don't fit the item they were ordered for. Given up trying to get the right items for existing BC products. If I had known BC Aus were just jap I would not have bothered placing and order in the first place.....”

Helpful Report

Posted 2 weeks ago

“Wrong information and given the wrong links to the wrong parts which I ordered that didn't fit my coilovers. Guess I should have realised when I gave the BC part number for the Coilovers I have and got asked what there brand is! Correspondance via email took forever to get a reply!!”

Helpful Report

Posted 8 months ago

Hi Kelvin, Can you please send me through an email so we can assist you further with this issue? will@justjap.com

Posted 8 months ago

“Was not happy that my order which cost $1850 arrived incorrect as my build sheet was not recieved un-be-known to me as I had trouble with my payment going through even though the money was in my acct. I was quoted 35% restocking fee and over 1k to get the parts that I wanted to make up my coil overs. The price fir I wanted was then increased and I was told that the old price would be honoured if I wanted to buy another set!. Call me ungrateful but I am used to better customer service. I am now stuck with a set of coilovers that I am going to lose big bucks on or sit and collect dust. I am sure BC could have done much better on the cost to help fix the problem. I am a qualified mechanic in the trade for 35 years, I race this car and I talk to a lot of other trades and car people. I am sure BC will counter this review by saying they were not to know there was a build sheet. True, but they could have done more to fix cost wise.”

Helpful Report

Posted 10 months ago

Hi there, Thank you for reaching out and sharing your concerns regarding your recent order with us. We understand your frustration with the situation, and we truly value your longstanding experience and expertise in the automotive industry. As an established business in this field, we strive to provide exceptional customer service. However, in this particular case, there were some unavoidable limitations due to the nature of your order and our returns policy. The coilovers you ordered were a specially procured track-specific item that was sourced specifically for the vehicle you incorrectly selected during the ordering process. As clearly outlined in our returns policy, we do not accept returns for such specially procured and track-specific kits that have been made to order from our headquarters. While we regret any misunderstanding or inconvenience this may have caused, adhering to our returns policy is crucial for maintaining a sustainable business model, especially for highly specialised and non-returnable items like the one you purchased. Regarding the payment issue, our records indicate that the delay was due to a problem with your payment method, rather than any issue on our end. Unfortunately, without clear communication from you about the build sheet requirements, we had no way of incorporating those specifications into the procurement process. We understand your disappointment, but absorbing the costs of such a highly specialised and non-returnable track-specific item would be financially prohibitive for our business. However, we remain committed to exploring ways to improve our processes and better serve our valued customers like yourself in the future. Please let us know if you have any further questions or concerns. We appreciate your understanding and look forward to the opportunity to provide you with exceptional service on your next order. Regards, BC Racing Management

Posted 10 months ago

“Stud snapped instantly during install, wasn’t even up to torque settings”

Helpful Report

Posted 11 months ago

Hi Jordan, Please get in contact so we can assist you further!

Posted 8 months ago

“After being a BC customer for a few years now on all my previous vehicles and current one, my most recent coilover experience has been shocking. I ordered some custom spring rate coilovers for my jzs171 crown and the fronts are terrible. The car is so ridiculously bouncy. My front wheels quite literally leave the ground over any bump at any speed. I’ve never had this issue on my previous cars or any of my mates cars. My thought is that the coilovers weren’t valves correctly for the spring rate I ordered, so I got in contact with BC to discuss what the issue is and I was told to just buy the standard spring rates instead, and offered no other assistance. Why would you as a company even offer custom spring rates if you’re not gonna cater to them. I know reviews like this will probably just get swept under the rug but this has been frustrating enough for me to say I won’t be a returning BC customer anymore.”

Helpful Report

Posted 1 year ago

“Waited an extra month for custom coilovers only to be sent the wrong spring length and wont reply to my email”

Helpful Report

Posted 1 year ago

“I am unhappy with the product. The shocks squeak and groan when I go over bumps in the road. Also, the shock absorbers' performance to absorb a small pothole in the road is inadequate even when turned to the softest setting. The car loudly shakes and I think the chassis deforms slightly because I can hear the door seals move going over a bump due to low shock resistance. I don't normally give negative reviews but since these are advertised as a quality product demanding a high price I honestly expected a better quality product. In addition, the rear locking mechanism, despite tightening it as hard as I can twice has become loose causing the ride height to lower over time. I am disappointed to say I am considering selling these second-hand and buying simple OEM original shocks for the entire car.”

Helpful Report

Posted 1 year ago

Hi Rupert, Thank you for your feedback. If you could please contact our customer service team at orders@bcracing.com.au or call us on 02 9545 0532, we would like to get some more details to help investigate what is happening. Best regards, BC Racing Australia Management

Posted 1 year ago

“Unfortunately wasn't a great experience for me. Waited 4 weeks for them to start and then went to fit yesterday and the rear didn't fit on one side. Factory body car no other issues, put the other rear one into same side and had no issues. I feel like it was two rh side ones, or vice versa. Not overly impressed as i had already sold my previous coilovers so had to make these fit.”

Helpful Report

Posted 1 year ago

Hi Jon, Apologies for the long wait. Due to a logistic issue from our international warehouse unfortunately your shipment was delayed beyond our advertised timeframe that we normally endeavor to meet. We promptly shipped these out to you as soon as they arrived at our headquarters. In regards to fitment, both rear right and rear left are the same on this vehicle. Please get in contact us with us ASAP at sales@bcracing.com.au or call 02 9545 0532. We will assist you in rectifying this issue. Best regards, BC Racing Australia Management

Posted 1 year ago

“Took about 5-6 weeks to arrive and i never got tracking. Was told 7-14 days”

Helpful Report

Posted 2 years ago

BC Racing Australia is rated 4.8 based on 605 reviews