Name: BC Motorhomes
Rating: 3.63

“Great friendly service!”

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Posted 5 years ago

Thank you very much for your kind review!

Posted 5 years ago

“We had been let down by another company to install 4G WiFi into our motorhome and after speaking to Lauren, we were squeezed in to get it fitted the day before we went on holiday. Unfortunately no one was available to explain the workings of it and we found out the docking station wasn’t charging the unit. On our return I spoke to Lauren who got us booked in and took the time to note and see what our issue was. One hour later we had a system working as it should. Lauren and the technician couldn’t have been more friendly and helpful in resolving our issue.”

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Posted 6 years ago

Good Afternoon Alan, thank you for taking the time to write a review on our website. We are delighted to hear your WIFI & docking station are working properly now and that we were able to help! Any other problems you know where we are! Happy Motorhoming!

Posted 5 years ago

“Recently returned from our second trip in a BC Motorhome Rental. Once again the whole rental experience was made easy and was a pleasure from start to finish. All the staff we've encountered in Ayr have always been courteous, professional and helpful and I'd like to thank Catherine in particular for looking after us. Both vehicles we've hired so far have been immaculate and we'll certainly be back to hire again. Highly recommend BC Motorhomes in Ayr.”

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Posted 6 years ago

Hi Ian, thank you for your review! We're really glad to see that you had a good experience while renting a BC Motorhome. We appreciate you taking the time to let us know! We'll pass your comments on to Catherine. If there is anything else we can do to help, or if you have any questions, please let us know. We hope to see you again soon!

Posted 6 years ago

“I had a very strange experience at this dealer. Having been a caravaner I am now looking to buy a motorhome but only when I find one that Is suitable and that I really like. Before my visit I checked their website and found several models which were of interest. Since this dealer keeps all of their motorhomes locked, a salesperson is required to facilitate viewing. The one that “helped” me seemed to have little knowledge of the stock and what was advertised on the website. He was reluctant to let me view several vehicles and even suggested that I should choose from a catalog and then he would he let me see the one I wanted to buy. The bottom line is that I am not going to spend around £40000 buying from a brochure. His attitude was really strange, everything was too much bother and he seemed totally uninterested in selling me anything. Perhaps he thought me a time waster with no intention of buying, which I am not, but I have never come across anything like this from any retail business and there didn’t seem to a queue of customers seeking his attention. I could go on at length but enough said, just prepare to be patronised. It makes me wonder what their after sales service is like. The thing is that they are the by far biggest dealer in the area and having to rule them out would be very inconvenient. Maybe that is part of the problem?”

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Posted 6 years ago

Hello, we are very sorry and disappointed to hear that you feel you have had a bad experience with us at BC Motorhomes. I have spoken to our Business Director Calum Watson, whom has asked if it would be possible for you to email us at enquiries@bcmotorhomes.co.uk to give us more information so we can try and resolve this as soon as possible. Best Wishes, BC Motorhomes.

Posted 6 years ago

“I had a very strange experience at this dealer. Having been a caravaner I am now looking to buy a motorhome but only when I find one that Is suitable and that I really like. Before my visit I checked their website and found several models which were of interest. Since this dealer keeps all of their motorhomes locked, a salesperson is required to facilitate viewing. The one that “helped” me seemed to have little knowledge of the stock and what was advertised on the website. He was reluctant to let me view several vehicles and even suggested that I should choose from a catalog and then he would he let me see the one I wanted to buy. The bottom line is that I am not going to spend around £40000 buying from a brochure. His attitude was really strange, everything was too much bother and he seemed totally uninterested in selling me anything. Perhaps he thought me a time waster with no intention of buying, which I am not, but I have never come across anything like this from any retail business and there didn’t seem to a queue of customers seeking his attention. I could go on at length but enough said, just prepare to be patronised. It makes me wonder what their after sales service is like. The thing is that they are the by far biggest dealer in the area and having to rule them out would be very inconvenient. Maybe that is part of the problem?”

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Posted 6 years ago

“From the start to finish Catherine was a complete joy to deal with & added to the rental experience. I would recommend Hiring for a weekend to everyone after such an enjoyable trip! Thank you Bc Motorhomes”

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Posted 6 years ago

Hello Mike, Thank you for your very kind review; we appreciate you taking the time to let us know! We'll pass your comments on to Catherine. We hope to see you again soon for another BC Motorhomes Rental.

Posted 6 years ago

“Totally disgusted van booked in for 3rd year service an habitation check, no issues with habitation check but they carried out a 2nd year full service including brake fluid change on a 3 year old van ??? despite service booked being stamped that 2nd ear service was already done, charged £700.26 p for habitation check and service total rip off. still waiting on service Manager getting back to see what they are going to do about it, Fiat Professional have been informed and are awaiting my reply with the outcome, why give a 2nd year service to a 3 year old van with the service booked all stamped up by a more than reputable company , definitely not like BC Motorhomes just total rip off , stay clear of service department.”

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Posted 6 years ago

“Terrible experience from start to finish you think a company selling high end products like motorhomes would have a deasent aftersales service or a decent service department apparently not I have a catalog of disasters and complaints with a £100,000 Plus motorhome that I’m so disgusted with them I have to take my motorhome 300 miles to have work carried out but I feel better as they couldent or dident want to fix warranty work they are over stretched in there service department so much so they are shoddy I have a list of complaints that would take all night to write I’m going to get in touch with there managing director as I don’t think he knows half of what’s going on beware promise you the world and deliver a balloon”

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Posted 6 years ago

Hello William, we are very sorry to hear that you feel you have had a bad experience with us at BC Motorhomes. I have spoken to our Business Director Calum Watson, whom has said he has been continuing to resolve your issue and will be in touch with you again shortly to discuss further. Best Wishes, BC Motorhomes

Posted 6 years ago

“Purchased a new campervan from BC Motorhomes, after 15 months van sprung a leak in roof light. The van has since been returned on four occasions for repair over a 13 month period where BC motorhomes have been incapable of fixing and the van unuseable. The experience over this period has been of appalling after sales service with misleading and evasive communication. This business is not capable of aftersales service. I would urge any buyers who have experienced similar levels of service to write a review.”

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Posted 6 years ago

Its James here, the newly appointed service manager at BC Motorhomes. We realise you have had these issues with your motorhome in the past and for that we are sorry that you feel we have let you down. We recognize you as a valued customer, together with the rest of our customers. You are all extremely valuable to us. Going forward we have new processes in place to help with better communication. Again our sincerest apologies. Kind Regards James

Posted 6 years ago

“Delighted with our Elddis Accordo 125 Motorhome, which we purchased early November and got the chance to test out recently. Excellent customer service from start to finish. Would highly recommend and would be happy to deal with BC Motorhomes in future. Sincere thanks to Graeme and Ian for being so helpful.”

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Posted 6 years ago

Thank you for your review Tom! We are delighted to hear you are pleased with your new motorhome and have managed to get out a run - we hope you had a great time. Hope to see photos of your adventures soon! Best Wishes BC Motorhomes.

Posted 6 years ago

“Had problems with our motor home and BC Motorhomes bent over backwards to resolve them, the staff are a credit to the company. We went on to buy another motor home from them and again received helpful, friendly, honest advice. Looking forward to a long and happy relationship.”

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Posted 6 years ago

“Purchased a new auto trail apache 700 had nothing but trouble with it, was in BC awaiting a rear light on warranty for 3 weeks in the middle of Aug when we should have been out enjoying it, another place sell you it and forget it.”

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Posted 6 years ago

Hi Peter, We are sorry to hear you have been unhappy with the service following the purchase of your Motorhome. We want to resolve things for you - please could you email customercare@border-cars.co.uk to explain who you are looking to speak with along with your contact details, and we will ensure someone contacts you to resolve things. Kind regards, BC Motorhomes

Posted 6 years ago

“Awesome experience from BC Motorhomes. The vehicle we hired was outstanding in every sense, very clean, new and very comfortable! Customer service was also excellent. I would definitely recommend BC Motorhomes to anyone thinking of hiring one of these vehicles 👍 PS, we had a great time too!”

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Posted 6 years ago

“Hiring a Motorhome was made sooooooooooo easy, staff are very knowledgeable, looked after me from the initial booking right through to the end of our journey. Saw some amazing sights in Scotland. Cannot thank you enough BC Motorhomes for our extraordinary trip. ~Thank you Catherine, Mark & Craig”

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Posted 6 years ago

“Thank you to the BC Motorhomes staff for their great customer service! We had an amazing time in the Isle of Arran in a hire motorhome. Craig Main was only a phone call should we need advice. Thanks again!”

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Posted 6 years ago

“Fantastic range of motorhomes to choose from, the staff were very helpful from start to finish. Love my new motorhome!!”

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Posted 6 years ago

“Excellent friendly staff! Made the process of renting a Motorhome easy and had the most enjoyable time traveling along the Ayrshire Coast. Would highly recommend!”

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Posted 6 years ago

“Excellent sales and after sales service”

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Posted 6 years ago

“Could not have asked for a better service! Thank you BC Motorhomes and your lovely helpful staff. Many thanks.”

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Posted 6 years ago

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