Beauty Base Reviews

Name: Beauty Base
Address: Unit13, Space Business Park, Abbey Road, Park Royal, Unit13, Space Business Park, Abbey Road, Park Royal, London
Rating: 4.69

4.7 Rating 6,525 Reviews

93 %

of reviewers recommend Beauty Base

4.7

Based on 6,525 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

0208 963 5940

Email:

online@beautybase.com

Location:

Unit13, Space Business Park, Abbey Road, Park Royal,
Unit13, Space Business Park, Abbey Road, Park Royal
London
NW10 7SU

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Beauty Base 3 star review on 20th June 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great product at a fantastic price - so good that I ordered 2. Fast delivery, beautifully wrapped. Will definitely be using again.”

Helpful Report

Posted 5 years ago

“Absolutely appalling experience from beginning to end From BEAUTY BASE 👎🏻👎🏻👎🏻😩😩😩 Non existent customer service seem somewhat inexperienced and really negative towards customers. My order was sent out with DPD and delivered to the wrong address. After extensive communication with both DPD local and beauty base customer service I was told that DPD had delivered my parcel to the correct address as they check using GPRS data and even though I was sent satellite pictures from the carrier of the incorrect address. I Was still made to wait over 8 days for an investigation to take place before my refund could even be processed , in this time I received very little or NO communication from the customer service team at beauty base to explain the situation, unless I contacted them first. I Was unable to call as most of the time their number just rang-out!! And was left feeling very frustrated by the lack of professionalism. I’ve only recently received my refund,and I’m still no wiser as to the whereabouts of the original parcel that was sent out as no explanation was ever given to me after the investigation. Not even any compensation offered to apologise for a really terrible service. There is no doubt! I will NEVER use this service again As this first time shopping experience for me was dreadful. Ive since found the same 200ml bottle of Joop on Amazon for a cheaper price 👍🏻 And I can confirm was delivered to my correct address without any drivers losing there way. 😃”

Helpful Report

Posted 5 years ago

“ORDER ARRIVED MISSING AN ITEM.WHICH WAS A GIFT FOR MOTHERS DAY FOR MY MUM WHICH NOW SHE NEVER GOT! BEAUTY BASE ASKED FOR PHOTOS OF PACKAGE WHICH I SENT THEN THEY STARTED TO IGNORE ME. AFTER A FEW MORE EMAILS FROM ME THEY SAID THAT THERES NOTHING THEY CAN DO AS THEY SENT ALL ITEMS AND I AM BASICALLY A LIAR!! NOWI AM BEING TOLD AFTER CHASING THEM FOR 2 WEEKS THAT I NEED TO WAIT ANOTHER 28 DAYS TO SEE IF I CAN GET A REFUND!! DO NOT WASTE YOUR MONEY AT THIS COMPANY!! MY FIRST AND LAST ORDER! I WILL NEVER ORDER AGAIN”

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Posted 5 years ago

“I brought a concealer and on the picture it was a light colour however when I recieved it.. it was a totally different shade. Not happy.”

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Posted 5 years ago

“Thank you so much, amazing service and brilliant prices 😬”

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Posted 5 years ago

“Excellent service, price and product, just what I was looking for the holidays.”

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Posted 5 years ago

“Very fast delivery, well packaged and an overall good price for the product that I purchased.”

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Posted 5 years ago

“Excellent service! Thank you!”

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Posted 5 years ago

“Very good value for money and delivered on time, what’s not to love 💗.”

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Posted 5 years ago

“Product was superb , arrived on time nicely wrapped , definantly use again ...Thanks Beauty Base”

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Posted 5 years ago

“Love my purchase! The scent is just as I remember and found difficult to purchase elsewhere. Received quickly and before the specified delivery date. My only small gripe was having to pay £3.95 delivery for an item that cost £3. Having said that, I couldn't find it anywhere to purchase on the High street so overall very happy 😁”

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Posted 5 years ago

“Perfect gifts for Mother’s Day for both my mum and wife”

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Posted 5 years ago

“Great price of product and fast delivery.”

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Posted 5 years ago

“I don't know.”

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Posted 5 years ago

“Fast service. Very happy with product. Will definitely use this site again.”

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Posted 5 years ago

“Fantastically fast service. Well packaged and excellently priced.”

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Posted 5 years ago

“Arrived within a few days. Very Pleased with the purchase and Price”

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Posted 5 years ago

“Great company to buy from. Easy to use website, hassle free checkout. Super value for money and quick despatch. Cannot praise this company enough.”

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Posted 5 years ago

“Best price on the market and prompt delivery very happy with the service I received from Beauty Base, will definitely buy from them again.”

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Posted 5 years ago

“Really good service Very good prices Excellent service Will definitely be shopping here again 🤩”

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Posted 5 years ago

Beauty Base is rated 4.7 based on 6,525 reviews