Bedplanet.com Reviews

Name: Bedplanet.com
Address: 6255 South Durango, Suite 115, Las Vegas, Nevada
Rating: 4.71

4.7 Rating 350 Reviews

93 %

of reviewers recommend Bedplanet.com

4.7

Based on 350 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

8889969890

Email:

admin@bedplanet.com

Location:

6255 South Durango,
Suite 115,
Las Vegas
Nevada
89113

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Bedplanet.com 4 star review on 10th April 2022

Alondra Salinas

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very prompt va courteous from asked to delivery”

Helpful Report

Posted 5 years ago

“i called to get info on an adjustable bed i talked to tanner not only was he polite but very knowledgeable about the bed. with all the info he gave me i was convinced this bed is what i needed. tanner is a great person to have on your staff!!!!”

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Posted 5 years ago

“Excellent people to deal with. I highly recommend them.”

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Posted 5 years ago

“Excellent customer service and an incredibly responsive staff. I'll say I had some trouble with shipping using White Glove Delivery - but I don't place any of that on the fault of the staff at BedPlanet. Whenever I called them with a concern they were quick to do what they could to try and remedy the situation. Great people. As far as prices go - I genuinely believe you will not find a better price elsewhere. I had been mulling over buying an ODESSA + ELEVATION KIT for months. This was the only place where I got an affordable price for it. If I need to get a new mattress, I definitely believe I'll be ordering from here again. Big thanks to everyone who helped me with my order!”

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Posted 5 years ago

“Excellent bed, very knowledgeable and patient staff, amazing price! Absolutely the best place to buy a Glideaway bed!”

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Posted 5 years ago

“My Representative Was Tanner and he is the Absolute Best in the Business. Thank You”

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Posted 5 years ago

“Very pleased with this online purchase. Great mattress at a good price. The shipping was delayed by a day because of a snow storm but Bed Planet customer service kept me informed.”

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Posted 5 years ago

“KELLEY Is WONDERFUL!! She was very attentive and always returned my calls !! Keep her on your staff and give her a promotion!! Merry Christmas all from Houston, TX area....”

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Posted 5 years ago

“From the moment Kelley picked up the phone, I knew I was in good hands. She answered all my questions, and we placed the order. I would have full confidence shopping at Bed planet again, mostly because of Kelley's exceptional customer service. Thanks again, Katie in Idaho”

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Posted 5 years ago

“The item (Elevation adjustable bed) arrived as described, and white glove delivery went smoothly . Suggested improvements: the bed arrived with a speaker wiring set-up wrong (left-right). The last mile delivery company messed-up installation of a sub-woofer. These things are relatively minor, because I bought a bed, not an entertainment system. Shipping time was reasonable.”

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Posted 5 years ago

“I ordered a headboard bracket kit for my king size frame and it did not fit. In order to exchange I need to pay $30 out of pocket for shipping.”

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Posted 5 years ago

“I really needed help with deciding which mattress to get. ... between two of the plush Sealys. I called BedPlanet and Kelley answered the phone and she went over both mattress details. I asked many questions... she patiently answered them ALL! Kelly is the best! I was able to make a purchase! Thank You!! David Reed”

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Posted 5 years ago

“Online transaction was not cooperative, I called directly and spoke to Kelley. She was most helpful in completing the transaction. All progressed as she said it would. Service and new mattress are great.”

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Posted 5 years ago

“Great price and customer service.”

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Posted 5 years ago

“Excellent service and product from Bedplanet. Two awesome king seals mattresses were delivered and installed in a timely matter. They arrived the same day we closed so we were able to sleep in them immediately. The moveable bases are amazing for watching TV, reading or just chillin in bed. Adam the owner of Bedplanet could not have been more helpful and professional. He asked all of our questions and directed us in the purchasing of one of the most important items we will buy for our new home. Highly recommend purchasing mattresses and furniture from Bedplanet. Test out the mattresses at a high end store and then tip toe out and save lots of money by purchasing at BedPlanet.”

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Posted 5 years ago

“Several weeks ago we very fortunate to have a very polite, knowledgeable and helpful salesman, Tanner never have we had a salesman that took the time to answer all our questions never seeming to rush or get irritated and giving advice when asked.This company really has it’s act together! Thank you. Bed seems wonderful, highly recommend the white glove service.”

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Posted 5 years ago

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Posted 5 years ago

“Shipping took a long time. Over a week before it even left and the delivery company they contracted with was difficult to communicate with. After waiting, our mattress sat for almost a week an hour away from our house before delivery could be arranged.”

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Posted 5 years ago

“"On 7/4/19, I called Bedplanet and spoked with Tanner Carden. He was courteous and helpful when I ordered the Glideaway Odessa with an elevation kit, remote control and the high profile legs that was not an option on the pull down menu. The white glove delivery service was on 7/22/19 in the morning. The comfort base had a small puncture but it was cosmetic and the driver noted it as a concealed damage. The set up took about 40 minutes; this was the first time they assembled a base with an elevation kit. The remote control worked after syncing and delivery men left. In the afternoon, I emailed Tanner a photo of the puncture and then later sent another email describing the lowering cycle of the head section dropping like a sack of potatoes that occurred randomly. Tanner reported these issues to Glideaway and a claim number was generated. On 8/1/19, videos of the of motors showing the defect were captured and submitted to Tanner and he forwarded them to Glideaway. On 8/7/19, a technician replaced the power supply, head and elevate motors. After the repair, the elevate motor was louder during lift cycle. The following morning I emailed Tanner another video capturing the same defect and I inquired about returning the comfort base back to Glideaway. Tanner requested Glideaway to send a replacement base. Like on the phone, Tanner was courteous and helpful by emails. On 9/3/19, the 305-pound replacement base was delivered on a pallet in the garage. Around 6:00 PM, the same technician arrived by himself in a Lexus. After telling the technician to remove the elevation kit to lightened the load, we temporarily moved the defective base in the master bedroom. There were construction workers remodeling across the street and the technician paid them to move the replacement base in the second floor bedroom. The technician was unable to convince the construction workers to move the defective base in the garage and they left around 7:30 PM. By 9:00 PM after we assembled the elevation kit, the base was placed on an aluminum work platform and two chairs to keep the legs from being damaged when it was turned right-side up. On 9/11/19, the technician and a U-Haul driver removed the pallet, boxes and elevation kit from the garage and the defective base from the master bedroom that should been removed on the day of the assembly of the replacement base according to Glideaway. At present, the replacement base is working smoothly. The high profile legs allowed me to place a 14-inch high subwoofer under the base as planned. I placed a trimmed clear self-adhesive cabinet bumpers on the underbed lights and flashlight buttons on the remote control for easy access in the dark. It would be nice to have another massage motor and quieter on the foot section. Thanks Tanner for the help and support."”

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Posted 5 years ago

“Had all parts and products I needed and delivered earlier than expected”

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Posted 5 years ago

Bedplanet.com is rated 4.7 based on 350 reviews