Bedstar Reviews

Name: Bedstar
Address: 98 High Street, Knaresborough
Rating: 3.98

4.0 Rating 1,328 Reviews

75 %

of reviewers recommend Bedstar

4.0

Based on 1,328 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

support@bedstar.co.uk

Location:

98 High Street
Knaresborough
HG5 0HN

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Amy Howard

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Paid for old bed to be taken away the same time as dropping my new bed off, to be told they couldn't do it as it wasn't taken to pieces. Its a divan. Comes apart by 2 hooks at each side of base. Got told to ring bedstar for a new pick up date when I'd done this, to be told I would have to pay again for pick up and no refund from paying first time. I'd not 'taken it apart' due to my daughter going into labour where I was needed. Now I'm stuck with 2 double beds and mattresses in my bedroom.”

Helpful Report

Posted 2 years ago

“No measurements for bed on web site. Don't know if it will fit. If they can't be bothered to have the sizes on the web page then can be asked to give them my custom.”

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Posted 2 years ago

“After being let down by 2 other retailers, Bedstar delivers 👍 on time, good price, helpful delivery. 10/10 thank you”

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Posted 2 years ago

“Have used this site more than three times in last 3 yrs. great range of products, fast friendly and efficient delivery.... the big chain stores can no longer compete!”

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Posted 2 years ago

“Samantha from Customer Services was absolutely brilliant and super quick in sorting out a redelivery. If only all companies had such a good service.”

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Posted 2 years ago

“Really high quality products and excellent customer service . Kept me updated with delivery details and arrived in time scale quoted”

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Posted 2 years ago

“Can't fault the service or the product. Delivery came when they said with a phone warning 30 mins before. Delivery man carried it into the bedroom”

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Posted 2 years ago

“great service with fast delivery and the driver let us know when he was a half hour away. online ordering was really easy and will definitely use again”

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Posted 2 years ago

“Great price and product, delivery slightly later than promised but still on the same day and totally hassle free.”

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Posted 2 years ago

“great service and bed is lovely thanks. I will certainly use again!”

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Posted 2 years ago

“The bed I ordered itself is fine, apart from the middle feet supporting the middle of the bed do not reach the ground. I contacted bedstar about this issue and after initial contact where they asked me to send photos I then received no more correspondence, despite me sending multiple emails. Not very pleased with the customer service”

Helpful Report

Posted 2 years ago

“Great service. Ordering was easy. Very efficient. Tracking of delivery and updates were excellent. It’s the first time I’ve used bedstar but would definitely recommend them”

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Posted 2 years ago

“Fantastic service couldn’t expect more thank u bed was fab well packed and delivered”

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Posted 2 years ago

“Super price and no issues with order. Delivered on time with lots of updates!”

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Posted 2 years ago

“Really pleased with my purchase delivered next day excellent customer service would recommend this company”

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Posted 2 years ago

“Great customer customer service from the delivery team to customer service.”

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Posted 2 years ago

“Delighted with this transaction, delivered as promised with accurate notification of time of delivery. Will use this company again.”

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Posted 2 years ago

“Great service from start to finish. Easy to order delivered next day by very professional polite drivers.”

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Posted 2 years ago

“Wast of time I ordered a bed and was informed it would be delivered 3 days later, it never happened It’s now a week gone and I’ve had a delivery of 4 lengths of polished steel This company is a joke, use them at you Peril”

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Posted 2 years ago

“Can't fault the excellent service received - Bed delivered in dedicated 1 hour window, driver called 5 minutes from arrival to inform me that he was on his way.”

Helpful Report

Posted 2 years ago

Bedstar is rated 4.0 based on 1,328 reviews