Bedstar Reviews

Name: Bedstar
Address: 98 High Street, Knaresborough
Rating: 3.98

4.0 Rating 1,328 Reviews

75 %

of reviewers recommend Bedstar

4.0

Based on 1,328 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

support@bedstar.co.uk

Location:

98 High Street
Knaresborough
HG5 0HN

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Amy Howard

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Comfy mattress with good support. Quite firm which is what I wanted. It's a heavy mattress for turning over periodically.”

Helpful Report

Posted 4 years ago

“I paid £15 for delivery on a specific day as the old mattress was going. I never got a time slot for when it would arrive so took a day off work to be at home. I emailed them and had no response, tried calling but their number costs to call so couldn't get through. My mattress never arrived and I am so angry because I'm in such a terrible way right now. I had to take money out of emergency savings to buy this and it's not even turned up. Pretty sure its a fake company.”

Helpful Report

Posted 4 years ago

“Comfortable mattress bought at a reasonable price. All aspects of service were good from start to finish”

Helpful Report

Posted 4 years ago

“This company has repeatedly ignored my emails to exchange a bed for my autistic daughter that they got wrong. Since then my daughter has been sleeping on a mattress for 2 weeks since moving to our new build. I was asked to send photographic proof ( they must believe i wasnt delivered wrong bed)to a woman called Katherine, since then she has refused to answer any of my emails and we are left with a useless bed and headboard do not buy from this company”

Helpful Report

Posted 4 years ago

“2 mattresses delivered to south london. wonderful service and very good delivery considering the circumstances.”

Helpful Report

Posted 4 years ago

“When John Lewis and others were quoting 6 weeks for delivery I found Bedstar, I ordered on the Thursday and the bed was delivered by Monday, its was good to be dealing with real people who know what they were talking about. A rare example of good old fashioned customer service, their prices are excellent too. Highly recommended.”

Helpful Report

Posted 4 years ago

“Very friendly and helpful staff. Ordering was easy with very competitive pricing, and delivery went without any problems. I will definitely recommend and use again.”

Helpful Report

Posted 4 years ago

“Could not be more disappointed. The wrong mattress was delivered and returned immediately. It was 5ft instead of 6ft so you'd think this was irrefutable. However, the company refuted that they had delivered the wrong size and have neither refunded nor replaced the product. Very angry. Appalling lack of service. They have taken payment and not delivered the goods.”

Helpful Report

Posted 4 years ago

“Really happy with the service I got from Bedstar as my product arrived even quicker than I was originally told. The product was just FANTASTIC and my wife who's birthday it was was over the MOON!”

Helpful Report

Posted 4 years ago

“Very good customer service, very good contact, efficient and fast delivery. mattress and bed frames, but the price for the product is very good . I recommend!”

Helpful Report

Posted 4 years ago

“Ordered a bed, arrived damaged. Unable to speak to anyone from the company. Have sent emails with no reply. Currently having to sleep on the floor. Terrible customer service. They are happy to take your money, but dont care about the customer at all.”

Helpful Report

Posted 4 years ago

“Really pleased with my mattress easy ordering and delivery well done to all!”

Helpful Report

Posted 4 years ago

“Transaction couldn't have gone better, easy to order, competitively priced, arrived on time, very impressed.”

Helpful Report

Posted 4 years ago

“Requested a different delivery date via email, no response from Bedstar ahead of delivery. No telephone support available. Delivery went ahead anyway via Panther who are not easy to deal with. Have sent another message to Bedstar requesting a refund and will buy elsewhere.”

Helpful Report

Posted 4 years ago

“This company are absolutely shocking. I paid for a bed. With expected delivery within 2-4 weeks. Bed didn’t arrive. Phoned customer services to be told bed wasn’t in stock for at least another 8weeks. If I hadn’t phoned I would never have known this. Customer services worker was very unapologetic, Very rude and shouting at me down the phone. Would never recommend this company to anyone!!”

Helpful Report

Posted 4 years ago

“Easy to use website, when on the phone to us very professional and easy to talk too and explained the package we brought.”

Helpful Report

Posted 4 years ago

“Delivered in expected time frame good communication and product to required expectation”

Helpful Report

Posted 4 years ago

“Delivery came on date due and time stated. Customer service was fantastic. Delivery company very helpful , even took the packaging away. Would use them again.”

Helpful Report

Posted 4 years ago

“Terrible terrible company to deal with - avoid like the plague! (Bet you don’t put this one on your twitter feed!)”

Helpful Report

Posted 4 years ago

“Got charged £50 for second delivery then to receive another message to say they’re not going to deliver it again that twice it’s happened absolutely terrible service will never recommend you to anyone”

Helpful Report

Posted 4 years ago

Bedstar is rated 4.0 based on 1,328 reviews