Bedstar Reviews

Name: Bedstar
Address: 98 High Street, Knaresborough
Rating: 3.98

4.0 Rating 1,328 Reviews

75 %

of reviewers recommend Bedstar

4.0

Based on 1,328 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

support@bedstar.co.uk

Location:

98 High Street
Knaresborough
HG5 0HN

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Amy Howard

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Website easy to use, lots of options when searching, great service. Delivery was quick and as scheduled, as expected arrived within the 3-hour time slot.”

Helpful Report

Posted 4 years ago

“Really good service. Kept me updated with delivery good print service. Amazing prices will be ordering again. Highly reccomend”

Helpful Report

Posted 4 years ago

“Ordered and delivered next day as promised. Was kept informed of time of arrival. Arrived on time, very happy with serviCe”

Helpful Report

Posted 4 years ago

“Most unreliable, appalling customer service, will never recommend making purchases from this company! Failed to deliver as promised and you are left to deal and co-ordinate with the delivery people yourself and then you are being harassed as you are being directed and redirected several times between both the supplier and the delivery people as the supplier does not care about the orders being delivered to their customers on time all they know is to make sure they have collected the payment from their customers for the orders placed by them. They don't care about their customers satisfaction or even rectify their errors.. Thus they practice improper Business Ethics.”

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Posted 4 years ago

“Customer service was excellent - quick, efficient and effective. I can't speak highly enough of the service provided and would definitely recommend Bedstar.”

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Posted 4 years ago

“Wish I had read reviews first 👎 NO BED the most appalling customer service you will ever receive. (there is no customer service department) please do not use!”

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Posted 4 years ago

“Bought bed &mattress was contacted to arrange delivery and was told bed & mattress would be delivered same day but separately. Bed arrived but not the mattress. Customer service no help all I was told it could take up to a week to be delivered, not helpful as I ready got rid of the bed that morning.”

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Posted 4 years ago

“Very happy with product so far. Ordered Thursday and took delivery Saturday. Can't fault that. Thank you. Would definitely use again”

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Posted 4 years ago

“Bought a Giltedge Rimini 4' 6" double.with 4 drawers. Two would not close fully, one would not open properly and the fourth has its face panel detatched from the drawer box. On contacting Bedstar I was told to send photos. Alas I am not tech savvy enough for that and I was not offered an alternative avenue of complaint.”

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Posted 4 years ago

“Excellent company to deal with very competitive prices kept us informed all the way.”

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Posted 4 years ago

“It was easy to find what I wanted, easy to order it and pay for it and it arrived the next day, as arranged with no problems at all. I'd use Bedstar again.”

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Posted 4 years ago

“Great company - thanks for delivery - guys were helpful and professional.”

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Posted 4 years ago

“If I could give this - stars I would! This is the worst company I have ever bought from. STAY AWAY!! Bed arrived half broke and nobody contacted me back until 10 days after. They send the new one out and to collect the old.... then it’s gone to the wrong place! So after I assembling it, I then had to put it back together to go to bed! DONT WASTE YOUR MONEY”

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Posted 4 years ago

“Excellent prices. Fast delivery. The delivery guys were pleasant, and very helpful. Will buy from again. Would happily recommend.”

Helpful Report

Posted 4 years ago

“Easy ordering, kept well informed and delivery was to my bedroom fast and efficient.”

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Posted 4 years ago

“Fantastic company! First time I have used them. I would recommend the company without hesitation. Exceeded my expectations. Kept in touch with me and delivered when they said they would and best of all took away my defunct mattress for recycling.”

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Posted 4 years ago

“Good quality mattress delivered. Will use again”

Helpful Report

Posted 4 years ago

“Super super service! Bought for my elderly mum and the delivery drivers were amazing couldn’t have been more helpful and mindful of current situation”

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Posted 4 years ago

“The mattress arrived when stated, but was told as they were bringing the mattress in that they didnt have the bedframe, as they hadn't got it from the supplier in time for delivery. I contacted bedstar who told me that an email was sent to say that it was out of stock, when I never recieved an email. I have since decided on a new frame and have emailed 3 times, but I have had no response on if they are able to deliver it or not. I have even messaged them on facebook messenger and they have read it but not responded. I understand that times are difficult at the moment, but if you read a message then you have time to reply to it at least. I have heard nothing since Monday and we have been sleeping on the mattress as we took our old bedframe down Sunday in preparation. I am really not happy with the customer service recieved!”

Helpful Report

Posted 4 years ago

“Very pleased with the product,Could not fault ao excelent service ordered one day and recieved it the next,Well done bedstar”

Helpful Report

Posted 4 years ago

Bedstar is rated 4.0 based on 1,328 reviews