bedworks.com.au Reviews

Name: bedworks.com.au
Address: Stanmore Store: 22-28 Parramatta Rd, Stanmore, 2048, Stanmore Store: 22-28 Parramatta Rd, Stanmore, 2048, Sydney
Rating: 4.57

4.6 Rating 569 Reviews

90 %

of reviewers recommend bedworks.com.au

4.6

Based on 569 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About bedworks.com.au:

A simple and consistent formula helped us become a trusted name for Sydney’s bed buying clientele – always offer the highest quality beds and bedroom furniture at the lowest prices. Our commitment to this goes so far, in fact, as to offer a best price guarantee on all our products! We have established premium relationships with the best bedroom furnishing suppliers and can always offer the best prices on their products. On top of this, we routinely offer free delivery and slash prices on select products and services by up to 30% in our seasonal promotions. We realise that buying beds, mattresses and bedroom furnishings is quite an investment in time and care, and we are dedicated to making it as affordable for you as possible. Choose your next bed at BEDWORKS!

Visit Website

Phone:

1800 940 596

Email:

social@bedworks.com.au

Location:

Stanmore Store: 22-28 Parramatta Rd, Stanmore, 2048,
Stanmore Store: 22-28 Parramatta Rd, Stanmore, 2048
Sydney
2048

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bedworks.com.au 5 star review on 13th February 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bed works provided personal follow up service after an online purchase. Delivery went smoothly and the product arrived in good condition supported by polite and helpful courier/ removal team thank you”

Helpful Report

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Thank you so much for sharing the fantastic service you received from our wonderful team members, Suzanne. Regards, BedWorks

“Good service to let me know what was in stock and quick delivery.”

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“This quality queen size bed is made beautifully in solid timber (we chose Oak in clear finish). The drawers are totally enclosed & with a gentle push, slide open easily. Substantial wide pine slats fit easily in purpose made slots so no screws. It was straight forward to assemble but each part is very heavy. Only downside is once it's in place its far too heavy to move again. We might have a chance if we remove the four drawers & mattress, & possibly the slats too? Overall a quality made bed!”

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“Looks sensational. Beautifully made.”

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“Product is solidly made, but there is no cover for the ugly brackets that hold the top rails to the head and base, ruins the whole look, and is now all I can see when admiring the new bed. Our last 4 poster had hidden hook/latch for this problem, and it was over 20 years old.”

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“Great price and good service”

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“Everything exactly as I ordered. Very happy, & the delivery was also seamless, prompt & they were helpful too”

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Hi Pam, thanks for sharing your positive Bedworks shopping experience. We're delighted to hear you are happy with our products and service. We look forward to serving you again in the future. BedWorks Team

“Great experience! Awesome team.”

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Thank you for your 5-star rating for the BedWorks shopping experience. Thank you for choosing us, and we hope to have the opportunity to serve you again in the future.

“Very happy with the bed and service.”

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We appreciate your trust in BedWorks, and we're glad to know that we met your expectations. We look forward to serving you again in the future and providing you with the same level of excellence that you experienced.

“Great mattress my last one lasted 8 years. I’m very happy to buy a new one. Exactly the same. Delivery was prompt. And Gosh it feels nice and firm!”

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Hi Janet! Thank you so much for taking the time to share your feedback. We appreciate you sharing your experience and for choosing BedWorks again for your home! Have a good day! Thanks! -YS

“No hassle website. Big on cybersecurity. Bed was delivered interstate a few days later.”

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Thanks for sharing your positive Bedworks shopping experience. We're delighted to hear you are happy with our products and service, particularly the mattress you purchased recently.

“We had to order beds with little notice. BedWorks talked me through the options so clearly and we got it all sorted with next day delivery. Was so grateful. The delivery team were also brilliant.”

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“Bed firmness was not a match to other brands, it was hard as a rock for medium firmness. The customer care was not helpful or friendly with my issue and just ignored me. Would not recommend to buy from.”

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Hi Jason, providing you with the best shopping experience is extremely important to us, so we're disappointed to hear you weren't happy with your experience. Thank you so much for reaching out to us. We take your feedback seriously and understand that customer service is key to a memorable shopping experience. I will be certain to pass this feedback on to the relevant individuals for review to further improve the Bedworks experience and the mattress brand you recently purchased. Regards, Bedworks Team

“I replaced the top of a 20 year old king ensemble with a Comfort Sleep Verve Chiro Posture Pocket Spring Chiro king mattress in Plush, and it is super comfortable! It’s a new bed, at a very reasonable price! It lives up to its advertising, and the order and delivery process was easy. Great to support an Australian bed making business too.”

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Hi Roslyn, thanks for sharing your positive Bedworks shopping experience. We're delighted to hear you are happy with our products and service, particularly our most popular mattress you purchased recently.

“Best beds ever. Great service, highly recommended.”

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Hi Sally, Thanks so much for taking the time to leave us a 5-star rating – it's much appreciated! Regards, BedWorks Team

“We would give 0 Star rating...if that was possible. Bedworks took no responsibility when we purchased a new (faulty) mattress manufactured by AH Beard. We were advised to go direct to AH Beard about the issue and they confirmed the mattress was faulty. AH Beard took it away and failed to rectify the problem. After several attempts to fix the issue the Bedworks staff refuse to get involved. Bedworks as per their policy now want an additional $800 to supply the correct mattress even though the first mattress supplied by Bedworks is wrong. 🤷‍♂️”

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“If I can give them 0 For the delivery driver I got an sms that the mattress will be delivered between 8am and 11am. The delivery driver had come at 7.15am while I was on my morning walk I gave them a call back and they told me bad luck that I wasn't home and I have to ring back at 10am to re book it Shame on them I have the whole phone call recorded there attitude is unacceptable lazy drivers They had said they came abit earlier then 8am because they had a job cancellation That isn't the peoples problem I am going off the sms I have received from bedworks delivery from 8am- 11am They shouldn't be turning up before 8am!!!”

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“Great prices, delivery and customer service. Thank you”

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Thank you for your review, Amanda! We are so happy to hear that you were pleased with our service, too! Regards, BedWorks Team

“Great product and even more special as it is a fully Australian product. It looks great, was easy to assemble and great for small rooms. It is also versatile because the trundle can stay low or high. I'm so glad I found it.”

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We truly appreciate your feedback and are delighted to hear that you had such a positive experience. Regards, BedWorks Team

“Everything was well organized and professional”

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Thank you so much for sharing the fantastic service you received from our wonderful team members. We do appreciate your glowing review. Regards, BedWorks Team

“Great service and products from online to delivery!”

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Thank you for your review, Karen! We are so happy to hear that you were pleased with our service, too! Regards, BedWorks Team

bedworks.com.au is rated 4.6 based on 569 reviews