bedworks.com.au Reviews

Name: bedworks.com.au
Address: Stanmore Store: 22-28 Parramatta Rd, Stanmore, 2048, Stanmore Store: 22-28 Parramatta Rd, Stanmore, 2048, Sydney
Rating: 4.57

4.6 Rating 569 Reviews

90 %

of reviewers recommend bedworks.com.au

4.6

Based on 569 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About bedworks.com.au:

A simple and consistent formula helped us become a trusted name for Sydney’s bed buying clientele – always offer the highest quality beds and bedroom furniture at the lowest prices. Our commitment to this goes so far, in fact, as to offer a best price guarantee on all our products! We have established premium relationships with the best bedroom furnishing suppliers and can always offer the best prices on their products. On top of this, we routinely offer free delivery and slash prices on select products and services by up to 30% in our seasonal promotions. We realise that buying beds, mattresses and bedroom furnishings is quite an investment in time and care, and we are dedicated to making it as affordable for you as possible. Choose your next bed at BEDWORKS!

Visit Website

Phone:

1800 940 596

Email:

social@bedworks.com.au

Location:

Stanmore Store: 22-28 Parramatta Rd, Stanmore, 2048,
Stanmore Store: 22-28 Parramatta Rd, Stanmore, 2048
Sydney
2048

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bedworks.com.au 5 star review on 13th February 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am in love with my split base bed, excellent quality, friendly customer service.”

Helpful Report

Thank you for your kind words Lorena !

“I think the prices for disassembling/taking away an old bed (and mattress) are too expensive. If buying a cheaper bed this could increase the overall price significantly. It also took a long time to get a reply to questions online. Other than that, very good service from the delivery men.”

Helpful Report

Hi Liam Thank you for taking the time to give us the review, I am sorry for the inconvenience regarding the absent instruction of the bounty timber bed frame. As for the disassembling/taking away an old bed service, it is duly noted. We shall consider this in our next round of policy review We recently changed another online chat service provider in order to improve our live chat service. it should be better and more efficient now. Should you have any further question please don't hesitate to contact us at 1800 890 912. Have a brilliant day The Bedworks Marketing Team

“Online ordering was easy but this was let down by their inability to deliver the next day (as advertised). After some discussion they did agree to deliver at a time convenient for me. Kind of spoils the experience.”

Helpful Report

Hi Jacqueline Thank you for your honest review and thank you for trusting Bedworks proceeding your order. I am sorry for the inconvenience. Customer satisfaction is always our goal. I spoke to the sales member who handled the order to learn about more details: We do deliver on Wednesday but unfortunately, the Sleepeezee Designer Trundle Set you ordered is out of the delivery capacity for the Wednesday delivery team. We apologize for this inconvenience. Rest assured we are trying our best to improve our service and expand the delivery capacity, please give us some time :) Again thank you so much for your purchase and gave us this review. Should you have any further question please don't hesitate to call 1800 960 626 or send an email to social@bedworks.com.au Have a brilliant day and enjoy your sleep !? The Bedworks Marketing Team

“As far as i'm concerned, the website is a well written piece of prose that the actual product bears no resemblance to.”

Helpful Report

Hi Nicole Thank you for taking the time to write us a review and we are sorry for the inconvenience, In order to investigate further on your case to give you a proper response, I checked the backend and asked the sales team who was dealing with your order. You ordered on the 26-6-18 and the product was delivered to us on the 10-7-18 so took 1 day longer than the EDT 10 Business days which is presented in our website Our delivery team delivered and installed bed for you but nothing was said about the bed at that stage. You have had the bed for since the 17-7-18 but has there 's no call has been received regarding your order. Our customer satisfaction is always our goal. If there's a quality issue on the product please don't hesitate to call 1800 960 298 (toll-free) to speak to one of Bedworks members as they will provide a solution for you. Thank you The Bedworks Marketing Team

“Great bed for a great price.”

Helpful Report

Hi Alcino Thank you for your kind words! And thank you for choosing Bedworks purchasing Comfort Sleep Posture Indulgence Latex Firm Mattress - A commercial brand, Australian made and premium product. Should you have any further question please don't hesitate to contact social@bedworks.com.au or simply call 1800 940 918.

“All went smoothly”

Helpful Report

Thank you for your review Nicholas !

“Received mattress next day, item not good. will be giving away.”

Helpful Report

Thank you for your honest review, Rosemary. We replied to your product review regarding your order:). Your satisfaction in sleep is our goal so if you want to make another purchase please don't hesitate to speak to one of our sales members and we will try our best to help you Simply call 1800 960 328 (Toll Free) Have a brilliant day :) The Bedworks Marketing Team

“Ordered the bed 2 weeks ahead and specified a AM delivery window prior to the day. Received a phone call the day before saying that the bed would be delivered in the afternoon. Very frustrating when they say there is nothing they can do even when you called a week before to remind them.”

Helpful Report

Hi David First I would like to thank you for trusting Bedworks and taking your time to leave us your honest review! Regarding the delivery, we can not and never guarantee the delivery time due to the unpredictable traffic status and delivery volume. But we try our very best to accommodate customer's convenience so a text message will be sent the day before the delivery day to give an EDT window and our delivery team will contact the customer 45 mins prior the delivery. In order to give you a more proper explanation, I went thru the backend to check your order and contact the sales member who handled your case. But the marketing team had been told that no delivery time had been guaranteed. However, Customer's satisfaction is always our goal. We are planning to improve our delivery service to provide our future customer a better smooth delivery experience. Please kindly give us some time :) Should you have any further question please don't hesitate to contact us at 1800 960 328. We welcome you anytime:) Have a brilliant day The Bedworks Marketing Team

“It was fast and on the next day of order”

Helpful Report

Hi Emad Thank you for trusting us and taking your time to leave us your kind words! The Comfort Plus Pocket Spring Memory Foam Mattress has good value for the money. Its pocket spring and edge support features make it comfortable for your sleep. I am glad you are happy with your purchase:) Should you have any further question please don't hesitate to contact us at social@bedworks.com.au or simply call 1800 960 328 Have a brilliant day! The Bedworks Marketing Team

“5/5 - Very happy with the service and delivery. All questions responded on time”

Helpful Report

Hi Ngan Thank you so much for your kind words. the Comfort Plus Pocket Spring Memory Foam Mattress is a good value for the money with amazing box wall construction and pocket springs feature. Should you have any further question please don'e hesitate to contact us ! Have a brilliant day ! The Bedworks Marketing Team

“Easy to navigate. Delivery was advised the same day as I ordered, and received the next day - excellent!”

Helpful Report

Hi Narelle Thank you so much for your kind words!

“Good service.”

Helpful Report

“Great! Easy to use. Fast delivery. Great communication”

Helpful Report

Hi Danielle Thank you for your kind words! We are delighted to hear that you are happy with our innovation living sofabed! And thank you for giving us your accomplishment about our service! Should you have any further question please don't hesitate to contact us at social@bedworks.com.au or simply call 1800 940 596. Have a brilliant day ! The Bedworks Marketing Team

“Excellent products, value and service. Highly recommended”

Helpful Report

Hi Jonh Thank you so much for your kind words!

“We are happy with the product purchased 2 double bed mattresses and then 2 bases. I would like to say on both occasions we had the same two delivery persons who were so obliging and helpful. They were very well mannered and on the last delivery on a Friday afternoon at nearly 6pm after a long day they were still courteous. Please pass this onto them.”

Helpful Report

“Good product at a good price. Delivered on time. Office staff and delivery people courteous and helpful.”

Helpful Report

Hi Ian Thank you for your kind words! Slumberzone Ensemble Base is very popular as it's made from the Highest Quality Materials Should you have any further question please don't hesitate to contact us ! Have a brilliant sleep ! The bedworks marketing team

“Saleslady was a bit rude”

Helpful Report

Hi Glan Thank you for your review and we are sorry for leaving you such impression of bad customer service. Your review has been forwarded to our sales team and rest assure we will improve our service quality in the future, Should you have any further question please feel free to contact us at social@bedworks.com.au or call 1800 986 519 have a brilliant day The Bedworks Marketing Team

“Great service, prompt and clear communication and super fast delivery.”

Helpful Report

Hi Annique! Thank you so much for your kind words! We are delighted to hear that you are happy with our product and service. The Slumberzone Ensemble Base has always been an excellent choice with the best value of money! Thank you again for choosing Bedworks. Should you have any further question please feel free to contact us ! Have a brilliant day ! Dean The Bedworks Marketing Team

“Excellent service and very fast delivery”

Helpful Report

Thank you for your kind words Katrina!

“Professional”

Helpful Report

Hi Alan! Thank you for your kind word! Nice and simple! Should you have any further question please don't hesitate to contact us ! We are always happy to help! Have a brilliant day ! The Bedworks Marketing Team

bedworks.com.au is rated 4.6 based on 569 reviews