bedworks.com.au Reviews

Name: bedworks.com.au
Address: Stanmore Store: 22-28 Parramatta Rd, Stanmore, 2048, Stanmore Store: 22-28 Parramatta Rd, Stanmore, 2048, Sydney
Rating: 4.57

4.6 Rating 569 Reviews

90 %

of reviewers recommend bedworks.com.au

4.6

Based on 569 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About bedworks.com.au:

A simple and consistent formula helped us become a trusted name for Sydney’s bed buying clientele – always offer the highest quality beds and bedroom furniture at the lowest prices. Our commitment to this goes so far, in fact, as to offer a best price guarantee on all our products! We have established premium relationships with the best bedroom furnishing suppliers and can always offer the best prices on their products. On top of this, we routinely offer free delivery and slash prices on select products and services by up to 30% in our seasonal promotions. We realise that buying beds, mattresses and bedroom furnishings is quite an investment in time and care, and we are dedicated to making it as affordable for you as possible. Choose your next bed at BEDWORKS!

Visit Website

Phone:

1800 940 596

Email:

social@bedworks.com.au

Location:

Stanmore Store: 22-28 Parramatta Rd, Stanmore, 2048,
Stanmore Store: 22-28 Parramatta Rd, Stanmore, 2048
Sydney
2048

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bedworks.com.au 5 star review on 13th February 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Outstanding delivery, worth the wait. I love my mattress so much”

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“The customer service was unmatched, I was informed every step of the way, before the servicemen arrived, exactly on time, during the installation and unpacking, and everything was immaculate afterwards.”

Helpful Report

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Thank you for your wonderful review, Jann! We're delighted to hear that you had an unmatched customer service experience with us. Our team takes great pride in providing clear and timely communication throughout the entire process, from the moment of purchase to the installation and unpacking. We understand the importance of keeping our customers informed and ensuring a seamless experience. It's fantastic to hear that our delivery team arrived exactly on time and that you were well-informed at every step. We aim for professionalism and attention to detail, so we're thrilled that everything was immaculate after the installation. Thank you for choosing our services, and we hope to have the opportunity to serve you again in the future. If you have any further questions or need any assistance, please don't hesitate to reach out. Your satisfaction is our priority, and we truly value your support!

“Fantastic Service, delivery flawless will use again”

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Thank you for your fantastic review! We're thrilled to hear that you had a great experience with our service and that the delivery went flawlessly. Providing exceptional service and ensuring a smooth delivery process are top priorities for us. We appreciate your trust in our brand, and we're glad to know that we met your expectations. We look forward to serving you again in the future and providing you with the same level of excellence that you experienced. If you have any further questions or if there's anything else we can assist you with, please feel free to let us know. Thank you for choosing us, and we truly value your continued support!

“Started off well. When confirming the order with the saleswoman, I asked for old mattresses to be removed. I paid an additional fee, on top of the delivery fee to have removed. 5 days later (not the next day as advised) the extremely rude delivery staff with attitude and intimidation, did not unpack and remove packaging. I made contact with the original saleswoman and felt I was speaking with a different person. A full refund was requested and given. Goods returned to the warehouse. Storeman was very polite and helpfull”

Helpful Report

Hi Andrew, Thank you so much for taking the time to provide this feedback. We apologise for the inconvenience caused by this unfortunate incident. We are currently investigating the matter and are reviewing our customer service process to ensure that this does not happen again. Sincerely, The Bedworks Team

“Efficient, good communication. I ordered online, so didn't have much personal interaction. The Delivery guys were punctual, cheerful and friendly. The only delay was the Christmas-New Year break.”

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Hi Antoinette, thanks for sharing your Bedworks shopping experience. We're delighted to hear you are happy with our products and service. Thanks for choosing Bedworks! Regards, BedWorks Team

“Very very comfortable and happy with our purchase.”

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Thanks for sharing your shopping experience. We're delighted to hear you are happy with our products and service. Thanks for choosing BedWorks!

“Great, friendly service. Knowledgeable about the product. Delivery did run late but were very apologetic and I was informed every step of the way.”

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Hi Konstantine, Thank you so much for your lovely review! We are so glad to hear that your custom-made bed frame met your expectations! Regards, BedWorks

“Amazing customer service. Gil show us all the options and helped us choose the best bed for our home. The bed was delivered on time. I’m impressed with the product quality and it fitted perfectly in our master bedroom.”

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Hi Luciana, Thank you so much for your lovely review! We are so glad to hear that your custom-made upholstered bed base met your expectations! Regards, BedWorks Team

“Good service good delivery good mattress”

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Thank you for your 5-star rating James! We're delighted to hear you are happy with your new mattress and our delivery service. Regards, BedWorks Team

“Spent $10,000 on a new bedroom suite. Been saving up for years and got it piece by piece as I could afford it over years. Really splashed out with a custom-made supposedly oak set (paid extra for the oak as I wanted something that would last my whole life and could be passed down to my kids one day). This set was meant to last me forever. Unfortunately 6 months after receiving the last pieces to my set, I discovered it was infact made from veneer. My son spilled water on the bedside table and it ruined the top. Bedworks is washing their hands of it. Their online description clearly states that the top was made from 100% Timber or Oak. What a lie! So far their customer service is shocking. They are offering me a tiny discount to buy another rubbish veneer bedside table for $1000. NO THANKS!”

Helpful Report

Hi Karin, we’ve received your feedback on your experience using a custom bedside table. At Bedworks, we pride ourselves on offering unique products and custom design along with premium service and take all complaints seriously. Regards, BedWorks Team

“Awesome advice and price on a bed I purchased. Very friendly staff and extremely patient. Would highly recommend.”

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“Purchased online, i did need to call up a few times to follow up but was an easy purchase.”

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“Great service and delivery”

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Thank you for your 5-star rating Neil! Let us know if we can help out with any other bedroom furnishing products. Regards, BedWorks Team

“A great variety, of all categories/sub categories advertised. Very knowledgeable, walking encyclopaedia of their own stock. Encouraged comparison, not pushy, allows customer to have their own experience”

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Hi Anne, thank you for 5-star rating & sharing this lovely feedback - we really do appreciate it. Regards, BedWorks

“The delivery experience was terrible. The delivery guys were very unhelpful.”

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Hi June, thanks for your feedback. We’re disappointed to hear you weren’t happy with your delivery service experience as we pride ourselves on our service and quality product. This is not what we want our customers to experience. The team at Bedworks are dedicated to delivering customers a premium mattress & custom-made bed experience shopping not only for instore&online and also delivery process. I've passed your feedback on to the relevant individuals for review to further improve the BedWorks experience. Regards, BedWorks Team

“Extremely pleased with this purchase! Perfect for a small space!”

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We're delighted to hear you are happy with your custom-made bed, Asu. Thanks for sharing your 5-star rating- it's much appreciated! Regards, BedWorks Team

“Good communication, delivered within the time window. The bed is really good. Exactly what I was looking for. Overall great service and product”

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“I ordered on line, delivery was next day and on time. Very satisfied.”

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“Very elegant piece of furniture. Easy to assemble and multipurpose . Super comfortable also .”

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“All good service”

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Hi Elaine, Thanks so much for taking the time to leave us a 5-star rating – it's much appreciated! Regards, BedWorks Team

bedworks.com.au is rated 4.6 based on 569 reviews