bedworks.com.au Reviews

Name: bedworks.com.au
Address: Stanmore Store: 22-28 Parramatta Rd, Stanmore, 2048, Stanmore Store: 22-28 Parramatta Rd, Stanmore, 2048, Sydney
Rating: 4.57

4.6 Rating 569 Reviews

90 %

of reviewers recommend bedworks.com.au

4.6

Based on 569 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About bedworks.com.au:

A simple and consistent formula helped us become a trusted name for Sydney’s bed buying clientele – always offer the highest quality beds and bedroom furniture at the lowest prices. Our commitment to this goes so far, in fact, as to offer a best price guarantee on all our products! We have established premium relationships with the best bedroom furnishing suppliers and can always offer the best prices on their products. On top of this, we routinely offer free delivery and slash prices on select products and services by up to 30% in our seasonal promotions. We realise that buying beds, mattresses and bedroom furnishings is quite an investment in time and care, and we are dedicated to making it as affordable for you as possible. Choose your next bed at BEDWORKS!

Visit Website

Phone:

1800 940 596

Email:

social@bedworks.com.au

Location:

Stanmore Store: 22-28 Parramatta Rd, Stanmore, 2048,
Stanmore Store: 22-28 Parramatta Rd, Stanmore, 2048
Sydney
2048

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bedworks.com.au 5 star review on 13th February 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bedworks: Very happy with the whole process. Product was delivered as ordered. Communication was easy & would happily recommended this company. Thank you Bedworks!”

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“Was told I'll be receiving mattress on Monday. Then they changed to Wednesday saying that the bed hasn't arrived at their place yet. However, the delivery driver good customer service, handed the bed to my doorstep.”

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(Online) -

“Very happy. This is my second purchase with bed works. I purchased a mattress and ensemble for my son. It does the job perfectly. Extremely satisfied with my purchase. On another note the staff are extremely kind and accommodating. It’s my go to place for bedding. I wish I had discovered this place earlier.”

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“Absolutely magnificent bed and good service”

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“My first dealings with the people at bedworks was delightful and if asked then I would have given 5 stars. I so much prefer to deal with a local, "small", family business instead of a chain. However, my order was delayed and delayed and delayed. 4-6 weeks became 12 weeks. Bedworks never bothered to let me know about delays : I only ever found about by phoning to ask what was happening. 2 weeks, 4 weeks, 6 weeks after the initial delivery date. They would tell me they didn't know and would find out and phone me back to tell me but never did. I would have to follow up again. Instead of "we're sorry" I got, " it's delays in manufacturing due to covid". I am not disputing the veracity of this, just wondering why they couldn't have let customers know delays were happening instead of waiting to be asked. The result: they felt harrassed and I felt annoyed and put out. This could have been dealt with by simply letting customers know orders were held up. Both bedworks and I had to waste time and emotional energy that could have been avoided by simple communication. In the end I received my order, in good condition, thank you for that, but only after several unpleasant phone calls where I was made to feel like I was a bully for trying to find out what was happening to my order.”

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“Staff were friendly and helpful. Item arrived on time and as expected.”

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“Very good mattress, fast delivery”

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“Very sturdy, comfortable. The corners are hard so you learn to not bump into them. Customer service was good when there was an issue with how the bed came. Repair person would take 4 days, so I just repaired myself.”

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(Online) -

“Lovely guy and very helpful and promised me I’ll will get it on the day I need it. Very professional. Definitely buy there again was so happy 😃”

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(Online) -

“I ordered my queen bed today and was delivered safely to me today . Great customer service the lady on the phone was very polite and made sure I received my order today . Thanks”

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(Online) -

Thank you so much for sharing the fantastic service you received from our wonderful team members. We really do appreciate it. Regards, BedWorks Team

“I ordered. The site said there was stock so paid $100 for delivery. Then after I ordered and paid they had no stock. It’s two weeks and I’m still waiting.”

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(Online) -

“Omg what can you say great service. Staff friendly and bery helpful”

bedworks.com.au 5 star review on 7th August 2021

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(Online) -

Hi Tina, thank you for the glowing review, we really do appreciate it. Regards, BedWorks Team

“Every pleased with the whole bed”

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(Online) -

“Excellent customer service and communication with driver was great. Purchasing online was fantastic will definitely purchase from again.”

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(Online) -

Thank you for your review, Suha! Regards, The Bedworks Team

“The bed base slats are very very noisy, even just rolling over at night. Felt a bit pressured to make a base decision.”

Helpful Report

Hi there, We are sorry to hear you're dissatisfied with your bed base. We would like to raise your concerns over to our team to see if there is anything else we can do. For us to do this, please send your order number or the contact information that is associated with this order. If you don’t wish to share this information in a public forum, you can email it via contact@bedworks.com.au . Please note in the subject line Product Review [Invoice No: …………….] We hope to hear from you. Regards, Bedworks Team ☎️ 1800 753 293 📩 contact@bedworks.com 👩‍💻 👨‍💻 Say hi to our live chat! www.bedworks.com.au

“My new bed is great, reasonably easy to put together without assistance(!), and looks good. The bed slats are another story. They are poor quality and roughly finished. Catching on the mattress. I will replace them.”

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“Exceptional online customer service and sales experience. The way service should be conducted. Quick response, professional and helpful. Totally recommend to anyone looking for bedroom furniture”

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“Very disappointed with the cost to pick up the old bed. I clearly explained IN DETAIL to the person on the phone that we had a trundle bed to collect but then when the delivery team arrived they refused to take the old bed without our paying an exttra $160 over and above the original pick up quote.”

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“FOR ME BED HAS BEEN LIFE CHANGING !! CHRONIC BACK & HIP PAIN, ON MAINTENANCE DOSE OF PANADOL FOR SOME TIME. OFTEN IMMOBILISED FROM FIRST STEP HAVE TO TAKE MEDS IMMEDIATELY RETURN TO BED. RESULT IMMEDIATE ONE LOT OF PANADOL IN WHOLE 4 WEEKS. EXCELLENT SERVICE IN SHOP & BY DELIVERY MEN. VERY GRATEFUL MANY THANKS.”

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“Love my new bed it’s gorgeous! The store service was great. Be aware that the delivery drivers, even when organised, will overcharge. I had an agreed charge of $50 to set the bed up and take the rubbish. They wanted to charge $100. Plus rubbish removal. After agreeing to set the bed up for $50 they then refused to take the rubbish unless I paid an additional $50. Really disappointing and I felt like I had no option. They were in my house with only me and I felt uncomfortable.”

bedworks.com.au 3 star review on 11th March 2021

Helpful Report

Hi Alana, Thank you for your review! We are so sorry to hear the confusion about your bedframe's set up and removal of the rubbish. We charge $100 for the set-up of regular bed frames, and we also remove the rubbish for normal models. But for select models like the Bronte, which come flat packed, they take a few hours to assembly, and we charge a fee of $350 for the assembly; as well as $80 for the rubbish removal for the Bronte as there is a lot of plastic and cardboard boxes to protect the bedframe. On your invoice, You have paid for rubbish removal only and were charged $50 as requested. We do apologise for any confusion, and our assembly and rubbish removal are all optional. We are glad to hear our inhouse service was up to your expectations. And we hope that we will convey our pricing clearer next time. If you have any further questions, please don't hesitate to contact us via email at contact@bedworks.com.au We hope you enjoy it! Warm Regards, Jess Bedworks Team

bedworks.com.au is rated 4.6 based on 569 reviews