bedworks.com.au Reviews

Name: bedworks.com.au
Address: Stanmore Store: 22-28 Parramatta Rd, Stanmore, 2048, Stanmore Store: 22-28 Parramatta Rd, Stanmore, 2048, Sydney
Rating: 4.57

4.6 Rating 569 Reviews

90 %

of reviewers recommend bedworks.com.au

4.6

Based on 569 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About bedworks.com.au:

A simple and consistent formula helped us become a trusted name for Sydney’s bed buying clientele – always offer the highest quality beds and bedroom furniture at the lowest prices. Our commitment to this goes so far, in fact, as to offer a best price guarantee on all our products! We have established premium relationships with the best bedroom furnishing suppliers and can always offer the best prices on their products. On top of this, we routinely offer free delivery and slash prices on select products and services by up to 30% in our seasonal promotions. We realise that buying beds, mattresses and bedroom furnishings is quite an investment in time and care, and we are dedicated to making it as affordable for you as possible. Choose your next bed at BEDWORKS!

Visit Website

Phone:

1800 940 596

Email:

social@bedworks.com.au

Location:

Stanmore Store: 22-28 Parramatta Rd, Stanmore, 2048,
Stanmore Store: 22-28 Parramatta Rd, Stanmore, 2048
Sydney
2048

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bedworks.com.au 5 star review on 13th February 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“There were some mistakes with my order, which meant I ended up wasting a couple hours driving out to the Greenacre warehouse and back empty handed, but all of the staff were incredibly apologetic and offered me free delivery to make up for it. As annoying as it was for the order to be wrong, the staff and customer service were amazing”

Helpful Report

(Greenacre Super Store) -

Hi Nick Thank you so much for taking the time to write us your kind words. We appreciate your honest review and thank you for telling us where we can improve. Please accept our apology for the hassle that happened during your pick-up. We will have our sales team member manually check out the custom-made order to make sure it never happens again. Bedworks is very proud of our Greenacre staff member, offering their flawless customer service. Thank you for your understanding and supporting Bedworks business. Should you have any further question, please don't hesitate to contact 02 97906100. Enjoy your sleep! Bedworks Team

“I highly recommend Bedworks ! Their payment confirmation was the best I have ever experienced, giving me peace of mind.”

Helpful Report

Hi Peta Thank you so much for your kind words! We are delighted to hear that you regain your sound sleep by sleeping on Bedworks mattress. The Comfort Sleep Chiro Posture Pocket Spring Firm Mattress you ordered is a 3-zoned coil, Australian-made pocket spring mattress. The coil is thicker than regular beds, which offer you excellent support for your sleep. It means a lot to us to get kind words to our security payment procedure as Bedworks tries very hard to secure every payment from our beloved customer. Thanks again for your review, and thank you for supporting Bedworks business. Enjoy your sleep Bedworks Team

“All staff very helpful. Quick service once payment confirmed.”

Helpful Report

“I love my Bedworks bed base. Delivery was reliable and easy and the quality of the workmanship is excellent. Highly recommend this company and their products.”

Helpful Report

Hi Lucy Thank you so much for your kind words! It's always an inspired message when the team knows the customer is happy with our service and bed product. Bedworks, as the original custom bed shop, is dedicated to delivering the best craftsmanship in timber and upholstered bed frame/base. And we aim to offer premium service to bring industry knowledge to every store & online visitor. We are happy to see you, a customer, enjoy your sleep by using our products. Thanks again for supporting Bedworks business. Have a wonderful day! Bedworks Team

“We have purchased a number of items from Bedworks at Greenacre. Colin assisted us and we have been delighted with the King bedframe and side tables and the Queen bedframe and side tables for our beach house. So pleased we were able to purchase custom made purchase at a fair price. The delivery team was outstanding. They arrived on time and were very courteous. Highly recommend Bedworks.”

Helpful Report

(Greenacre Super Store) -

Hi Trisha Happy to see you write us a fantastic review for the second time! Thank you so much for taking the time and sharing your shopping experience in Bedworks. The marketing team and Greenacre sales team are excited to receive such beautiful words and glad to hear that you are happy with our service and products. Thank you again for supporting Bedworks business - the original custom bed shop in Sydney. Bedworks would love our customers to share their individual creative visions with our products - why not join us and share your bedroom design on Instagram and bedworks.com.au? Have a wonderful day! Bedworks Team

“Very happy with product but delivery coordination could be improved”

Helpful Report

(Stanmore Showroom) -

Hi there Thank you so much for taking the time to write us a review. We are delighted to hear that you are happy with our product! Sorry to hear that you might have encountered some issue with delivery coordination and we are here to listen. Customer satisfactory is always Bedworks ' goal. Would you mind elaborating a bit more in regards to the issue you experienced? Thank you again for supporting Bedworks business, and we are happy to have you as a customer. A private message will be sent to your email for further customer experience improvement. Enjoy your sleep! The Bedworks Team

“The sales team in stanmore is very helpful and I got a better one compare to the bed i previously want to buy. They also gave me 10% discount for that. Very happy”

Helpful Report

(Stanmore Showroom) -

Hi Hongxin! Thank you for your visit to our Stanmore today. We are delighted to hear that you are happy with our service and the product. The team at Bedworks are dedicated to delivering customers a uniquely premium mattress & bed frame shopping experience in-store and online, hence our local custom-made bedding; furniture service. Bedworks would love our customers to share their individual creative visions with our products - why not join us and share your bedroom design on Instagram and bedworks.com.au? Thank you for supporting our business. The BedWorks Team

“When I first started the ordering process it was a bit slow and confusing. I will say I was very impressed with the communication process regarding delivery.”

Helpful Report

Hi Cathy! Thank you so much for taking the time to share your positive Bedworks shopping experience. We are delighted to hear that you are happy with our products and service, in particular, the Comfort Sleep that you purchased. The team at Bedworks are dedicated to delivering customers a uniquely premium mattress & bed frame shopping experience in store and online, hence our local custom-made bedding & furniture service. Bedworks would love our customers to share their individual creative visions with our products - why not join us and share your bedroom design on Instagram and bedworks.com.au? Thank you for supporting our business. The BedWorks Team

“The website was easy to use. I also appreciated the great communication from Bedworks after I placed my order.”

Helpful Report

Hi Justine! Thank you so much for taking the time to share your positive Bedworks shopping experience. We are delighted to hear that you are happy with our products and service, in particular, the Rounded Corners Custom Timber Low Bed Base that you purchased. The team at Bedworks are dedicated to delivering customers a uniquely premium mattress & bed frame shopping experience in store and online, hence our local custom-made bedding & furniture service. Bedworks would love our customers to share their individual creative visions with our products - why not join us and share your bedroom design on Instagram and bedworks.com.au? Thank you for supporting our business. The BedWorks Team

“Very simple process to order, staff were very helpful when I rang to ask a question & delivery team were very polite & efficient. We also love our new bed.”

Helpful Report

Hi Leanne! Thank you so much for taking the time to share your positive Bedworks shopping experience. We are delighted to hear that you are happy with our products and service, in particular, the Oxford Custom Timber Bed Frame that you purchased. The team at Bedworks are dedicated to delivering customers a uniquely premium mattress & bed frame shopping experience in store and online, hence our local custom-made bedding & furniture service. Bedworks would love our customers to share their individual creative visions with our products - why not join us and share your bedroom design on Instagram and bedworks.com.au? Thank you for supporting our business. The BedWorks Team

“Easy to browse and shop, the ensemble was available in stock and delivered the very next day. Highly recommended.”

Helpful Report

Hi Mauricio, thanks for sharing your positive Bedworks shopping experience. We're delighted to hear you are happy with our products and service, particularly the Comfort Sleep Matrix 9 Ensemble Base you purchased recently. The team at Bedworks are dedicated to delivering customers a premium mattress & bedding experience shopping both instore and online, hence our local custom-made bed frame & furniture service. Bedworks would love our customers to share their individual creative visions with our products - why not join us on Instagram and bedworks.com.au? Thanks for choosing Bedworks!

“Very easy experience and great delivery staff”

Helpful Report

Hi Elizabeth, thanks for sharing your positive Bedworks shopping experience. We're delighted to hear you are happy with our products and service, particularly the Laver Bed Frame you purchased recently. The team at Bedworks are dedicated to delivering customers a premium mattress & bedding experience shopping both instore and online, hence our local custom-made bed frame & furniture service. Bedworks would love our customers to share their individual creative visions with our products - why not join us on Instagram and bedworks.com.au? Thanks for choosing Bedworks!

“excellent service. I am satisfied.”

Helpful Report

Hi Weihua, thanks for sharing your positive Bedworks shopping experience. We're delighted to hear you are happy with our products and service, particularly the Sleepeezee Design bed base you purchased recently. The team at Bedworks are dedicated to delivering customers a premium mattress & bedding experience shopping both instore and online, hence our local custom-made bed frame & furniture service. Bedworks would love our customers to share their individual creative visions with our products - why not join us on Instagram and bedworks.com.au? Thanks for choosing Bedworks!

“It all happened as expected. No complaints. All good!”

Helpful Report

Hi there Pauline, thanks for sharing your positive Bedworks shopping experience. We're delighted to hear you are happy with our products and service, particularly the Comfort Zone Memory Foam Pillow Top mattress you purchased recently. The team at Bedworks are dedicated to delivering customers a premium mattress & bedding experience shopping both instore and online, hence our local custom-made bed frame & furniture service. Bedworks would love our customers to share their individual creative visions with our products - why not join us on Instagram and bedworks.com.au? Thanks for choosing Bedworks!

“4 stars”

Helpful Report

Thank you for your review, Danica!

“Great bed and great service”

Helpful Report

Hi Faye! Thank you so much for taking the time to share your positive Bedworks shopping experience. We are delighted to hear that you are happy with our products and service, in particular, the Felix Memory Foam Mattress and Soho Timber Bed you purchased and had delivered recently. The team at Bedworks are dedicated to delivering customers a uniquely premium mattress & bed frame shopping experience instore and online, hence our local custom-made bedding & furniture service. Bedworks would love our customers to share their individual creative visions with our products - why not join us and share your bedroom design on Instagram @bedworks.com.au? Thank you for supporting our business. The BedWorks Team

“Very happy with my new bed ????”

Helpful Report

Hi Elizabeth! Thank you so much for taking the time to share your positive Bedworks shopping experience. We are delighted to hear that you are happy with our products and service, in particular, the Domino Mallory Firm Mattress you purchased. The team at Bedworks are dedicated to delivering customers a uniquely superior mattress& bed shopping experience instore and online, hence our local custom-made bedding & furniture service. Bedworks would love our customers to share their creative visions with our products - why not join us and share your bedroom design on Instagram @bedworks.com.au? Thank you for supporting our business. The BedWorks Team

“The website is easy to use and I am happy with the sample I got.”

Helpful Report

“Fine”

Helpful Report

Thanks Arlene!

“Actual ordering process was great however delivery process needs improvement. We were given the delivery 'window' of 1pm to 6pm and advised that the driver would call 1 hour before arriving. I had to ring Bedworks at 5.30pm to ascertain what was happening and told that driver was 'running late'. Driver finally call around 6 ish to say he would be there between 6 and 7pm. Arrived 6.45pm complaining he had issue trying to find parking. I think a 5 hour 'window' firstly is quite a broad timeframe however secondly no communication - driver only called me after I telephoned chasing up delivery. No good enough.”

Helpful Report

Hi there Greg, thanks for leaving us your feedback about your delivery experience recently with your Sleepeezee series ensemble base. We’re sorry to hear of your unhappiness about our delivery service and have looked into your issue further. I’ve spoken to our sales manager in Greenacre where our deliveries originate. He reviewed your initial ensemble order made on Sunday 24 February and instructions for delivery after 4pm on Friday 1 March to Bondi Junction and was able to confirm that yours was the final delivery of the day scheduled out of 23. Our drivers were running late by that time due to Sydney traffic on Fridays in the east, which as you know can be hectic and that’s why we can’t guarantee our times. It’s also sometimes difficult on Friday nights to find parking in your area due to its popularity. He did confirm the drivers logged a call for your delivery but could not say why it might have been made late, but we can look into this further with the specific driver if you like. We hope that you are happy with your ensemble as purchased and apologise for your inconvenience. Our deliveries are made daily and we are proud of the products we supply and the service we provide. We will take on board your feedback to improve our service in future. Thanks for choosing Bedworks.

bedworks.com.au is rated 4.6 based on 569 reviews