bedworks.com.au Reviews

Name: bedworks.com.au
Address: Stanmore Store: 22-28 Parramatta Rd, Stanmore, 2048, Stanmore Store: 22-28 Parramatta Rd, Stanmore, 2048, Sydney
Rating: 4.57

4.6 Rating 569 Reviews

90 %

of reviewers recommend bedworks.com.au

4.6

Based on 569 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About bedworks.com.au:

A simple and consistent formula helped us become a trusted name for Sydney’s bed buying clientele – always offer the highest quality beds and bedroom furniture at the lowest prices. Our commitment to this goes so far, in fact, as to offer a best price guarantee on all our products! We have established premium relationships with the best bedroom furnishing suppliers and can always offer the best prices on their products. On top of this, we routinely offer free delivery and slash prices on select products and services by up to 30% in our seasonal promotions. We realise that buying beds, mattresses and bedroom furnishings is quite an investment in time and care, and we are dedicated to making it as affordable for you as possible. Choose your next bed at BEDWORKS!

Visit Website

Phone:

1800 940 596

Email:

social@bedworks.com.au

Location:

Stanmore Store: 22-28 Parramatta Rd, Stanmore, 2048,
Stanmore Store: 22-28 Parramatta Rd, Stanmore, 2048
Sydney
2048

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bedworks.com.au 5 star review on 13th February 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very efficient next day delivery. I ordered on Sunday and had my order arrive 1pm Monday. My special instructions were also followed to the letter by the delivery driver, who communicated with me well”

Helpful Report

Hi Jon Thank you for choosing Bedworks and purchased our Spinal Comfort Mattress. And We are glad that you are happy with our service. I notice that you have received the item on Monday and hope you enjoy our product ! Should you have any question please don't hesitate to contact us at social@bedworks.com.au or call 1800 986 519. Have a brilliant day! Dean The Bedworks Marketing Team

“Cool website”

Helpful Report

Hi Catherine ! Thank you for your kind words! Simple but clear! And Thank you for choosing Bedworks purchasing Nirvana Custom Timber Bed Base. Good choice ! I notice that your order has been fulfilled and if you have any question please don't hesitate to contact us at social@bedworks.com.au or call us at 1800 940 918. Have a good day ! Dean The Bedworks Marketing Team

“Great service and delivery!”

Helpful Report

Hi Gary Thank you for your kind words! And thank you for choosing Bedworks and purchase Comfort Sleep Chiro Posture Pocket Spring Medium Mattress. I notice that your order has been delivered. Hope you enjoy your mattress and if you have any question please don't hesitate to contact us at social@bedworks.com.au or just call us at 1800 940 918 Have a brilliant day ! Dean The Bedworks Marketing Team

“I found my dealings with bedworks.com very easy. I rang the staff a couple of times to confirm my order and to check on delivery. Staff were friendly and efficient. The delivery men also went above a beyond.”

Helpful Report

Hi Jane! Thank you for purchasing Stacey 2 drawers bed base in Bedworks! And we appreciated the review! If you have any further question please don't hesitate to contact us at social@bedworks.com.au or simply call us. Have a brilliant day! Dean The Bedworks Mareting Team

“rose bay shop only had single beds, needed a queen bed which we finally got, head office of company very good”

Helpful Report

Hi Edith Thank you for leaving us your review. Bedworks only has two stores at the moment - Stanmore showroom and Greenacre warehouse. I think you were confused between Bedsonline and Bedworks ? I notice that the comfort zone innerspring mattress and your queen size base have been delivered. Is there any problem with the product that caused this 3-star rating? Anyway we are welcome any suggestion. Have a brilliant day! Dean The Bedworks Marketing Team

“Excellent service”

Helpful Report

Hi Behn Thank you for choosing Bedworks and your purchase for Cubed 140 Deluxe SofaBed - our Danish design innovationliving range. And thank you for leaving us your kind words. I noticed that the item has been delivered so if you have any question please don't hesitate to contact us at social@bedworks.com.au or simply call 02 95171711 Have a brilliant day ! Dean The Bedworks Marketing Team

“Excellent, great price, next day delivery for the bed I wanted. The delivery/assembly guys were great - friendly and assembled the bed perfectly and quickly. Love the bed.”

Helpful Report

Hi Carlota Thank you so much for choosing Bedworks and purchase our awesome Zuzuni Upholstered Slats Bed with Drawer. Great Choice! And we are proud of our product & price and we are glad that our service gave you a great purchase experience. If you have any question please don't hesitate to contact social@bedworks.com.au or simply call 02 95171711 Thank you again for your kind words! Have a brilliant day! Dean The Bedworks Marketing Team

“The sales people at head office were great to deal with. Unfortunately I cant say the same about the sales woman at the stanmore store. She had zero customer service skills.”

Helpful Report

Hi Kate This is Dean of Bedworks Marketing Team and first I would like to thank you for your review and the purchase of Slumberzone Illusion Plush Mattress. Great choice! In the meantime, I am glad our sales rep gave you a great shopping experience and please accept our apology for the unpleasant experience you had with one of our salespeople. I have updated this feedback to our sales team and we will continue improving our customer service! Thank you again for choosing Bedworks. If you have any question please don't hesitate to contact us at social@bedworks.com.au or simply call 02 95171711. Have a brilliant day! Dean The Bedworks Marketing Team

“Good price and product.”

Helpful Report

Hi Matthew Oh thank you ! Hope you enjoy your bunk bed and thank you again for choosing Bedworks ! Have a brilliant day! Dean The Bedworks Marketing Team

“Great value, discounts are real, verified by same product at different store (Fantastic Furniture). Very easy to deal with and very helpful staff at warehouse.”

Helpful Report

Hey Peter thank you for your kind words! Bedworks is always proud of its products and price range. And we hope our service gave you a good mattress purchase experience. Have a brilliant day Peter? Dean The Bedworks Marketing Team

“Fast delivery and very responsive staff”

Helpful Report

Hi Taylor ! Thank you for your kinds words. We are glad that you are happy with your Ensemble Base purchase in Bedworks and hope our Next Day Delivery service gave you a good shopping experience. Wish you better sleep every day :) If you have any more question please don't hesitate to contact us at social@bedworks.com.au or simply call 02 95171711 Have a brilliant day! Dean The Bedworks Marketing Team

“High quality products and great service”

Helpful Report

Hi George We appreciated your patience and gave us a good review. We are glad that you are happy with your mattress purchase in Bedworks. Our Domino Voyager has 10 years warranty and if you have any question please don't hesitate to contact us at social@bedworks.com.au or simply call 02 95171711 Thank you for choosing Bedworks Dean The Bedworks Marketing Team

“Love my bed base! Great quality product.”

Helpful Report

Hey Natalie ! Thank you for your kind words for our stacey 4 drawer bed base !! We are always proud of our custom-made bed and mattress products! and we are glad that you are happy with your purchase in Bedworks! Have a brilliant day !! Dean The Bedworks Marketing Team

“I don't use the website much as I just email my order request. Thanks Reenu”

Helpful Report

Thanks Chand ~ We are also taking our old-fashion way orders seriously and provide our best service ! Thank you for your purchase! Dean

“Good but can be improved”

Helpful Report

Hey Peter ! Thank you for purchasing our Comfort Zone Memory Foam Pillow Top Mattress & Yarra Timber Storage Bed Frame Is there anything we need to improve ?? We are more than happy to hear from you! Just contact social@bedworks.com.au or simply call 02 95171711 and find Dean! Thank you again for your purchase! Have a brilliant day ! Dean The Bedworks Marketing Team

“Terrible customer service”

Helpful Report

Hi there Guilherme, Thank you very much for taking the team to write this review. We apologise for any inconvenience experienced during your last transaction with us. Please feel free to contact us at social@bedworks.com.au so we can discuss your concerns further. Looking forward to being of service to you in the future. The Bedworks Team

“Prompt reliable service and any queries I had were responded to very quickly. I have only good things to say. Its great that the company treats every order as special. Thanks, that extra touch of personal attention goes a long way TR Haberfield”

Helpful Report

Hey Toni! Thank you for choosing Sante Upholstered bed in Bedworks. We are so glad you are happy with your purchase and the service we provided. Have a brilliant day :) Dean The Bedworks Marketing Team

“Purchased in store, product when delivered was not the same. Only option provided by store was to swap for another bed at a high exchange fee. We did so and again product wasn't as required because we didn't want another bed from them but had no choice (wanted a refund prior to this but they didn't allow it!). Only after we received the second bed and paid the exchange fee did they offer a 25% reduced refund on our original purchase, spent all up $380 in fees with no bed in our hands. Wanted to speak to the owner, never replied or was given opportunity to discuss. Would not recommend!”

Helpful Report

Hi there James, Thank you very much for taking the time to write this review. On behalf of the Bedworks team, please accept our sincerest apologies for all the inconvenience caused from your previous transaction with us. Please be assured that this is an isolated case. We have also started an investigation to see which of our processes needs to be improved to prevent this experience from happening again. Meanwhile, should have any questions, clarifications or concerns, please feel free to contact us at social@bedworks.com.au at your latest convenience. We hope to be able to be of service to you again in the near future. Sincerely, The Bedworks Team

“****”

Helpful Report

Hey Antoine Thank you for choosing our comfort sleep range mattress and your 5-star review!!! If you have any question please don't hesitate to contact us at social@bedworks.com.au or simply just call us at 02 95171711. Dean Bedworks - The Original Custom Bed Shop

“Great website, products exactly as pictured, excellent communication and very organised delivery service. Can't recommend Bedworks highly enough.”

Helpful Report

Hey Maeve ! Thank you for your kind words !!! At BedWorks we specialize in producing custom-made beds and custom – made bedroom furniture, so we can find a solution to your ever-changing needs and wants. Our experienced team at Bed Works can create something in accordance with your specific requirements that fit seamlessly with your home. We are so glad that you are happy with your purchase? Thank you for choosing Bedworks ? Dean The Bedworks Marketing Team

bedworks.com.au is rated 4.6 based on 569 reviews