bedworks.com.au Reviews

Name: bedworks.com.au
Address: Stanmore Store: 22-28 Parramatta Rd, Stanmore, 2048, Stanmore Store: 22-28 Parramatta Rd, Stanmore, 2048, Sydney
Rating: 4.57

4.6 Rating 574 Reviews

90 %

of reviewers recommend bedworks.com.au

4.6

Based on 574 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About bedworks.com.au:

A simple and consistent formula helped us become a trusted name for Sydney’s bed buying clientele – always offer the highest quality beds and bedroom furniture at the lowest prices. Our commitment to this goes so far, in fact, as to offer a best price guarantee on all our products! We have established premium relationships with the best bedroom furnishing suppliers and can always offer the best prices on their products. On top of this, we routinely offer free delivery and slash prices on select products and services by up to 30% in our seasonal promotions. We realise that buying beds, mattresses and bedroom furnishings is quite an investment in time and care, and we are dedicated to making it as affordable for you as possible. Choose your next bed at BEDWORKS!

Visit Website

Phone:

1800 940 596

Email:

social@bedworks.com.au

Location:

Stanmore Store: 22-28 Parramatta Rd, Stanmore, 2048,
Stanmore Store: 22-28 Parramatta Rd, Stanmore, 2048
Sydney
2048

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bedworks.com.au 5 star review on 13th February 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Efficient easy transaction. Ensemble base as described. Fast delivery. Good customer service”

Helpful Report

Thank you so much for your review!

“When I went to the shop, I got some great help from the lady who was working there. We came with an idea of the mattress we wanted, however, we ended up buying and loving the mattress she recomended. I got told the mattress was in store and it could be next day delivery. So I sold our old mattress on the day thinking I will get my new mattress next day. To my surprise they did not have it in store and I had to wait over a week. The comunication was not easy over the phone and at one point a bit rude from the manager of bedworks. We were close in cancelling the order but after a long time of looking for the perfect mattress we didnt want to wait any longer testing out new mattresses so we waited the extra week to get our new mattress. The delivery was great, friendly people who brought the bed up to my room. Bed is very comfy. Took a few days to get rid of the chemical smell as per usual.”

Helpful Report

Hi Unai Thank you for sharing your shopping experience with us. Please accept our apology for any inconvenience may have caused. I investigated your order process, and I am afraid that our sales team mixed up the inventory status between medium feeling and plush feeling in Domino Manchester Mattress. All our Domino mattress from our partner AH beard is freshly made and requires 10 business days to deliver. That explains the waiting period you mentioned in your review. Bedworks apologises again for the inconvenience. And we are glad to hear that the product and price have been delivered to your full satisfaction. Should you have any further question, please do not hesitate to contact us again. Thank you for trusting Bedworks and being a Bedworks customer. Enjoy your sleep! Bedowrks Team

“The two men delivered and set up my king-single bed efficiently and cheerfully, and moved it around twice while I decided where best to place it. They also helped my daughter re-position a blind that had fallwn down.”

Helpful Report

Hi Deborah Thank you so much for your review! We are proud of our delivery team for offering "extra mile" service, and it's great news for us that our overall service and the product have been delivered to your full satisfaction. Should you have any further question or need an extra bed, please don't hesitate to contact us back again! Thank you for supporting Bedworks business. Cheers Bedworks Team

“Don't rely on next day delivery. They will do a fraud check that may take days depending on your bank. That aside, the product is great and the delivery crew were nice dudes. Price was good.”

Helpful Report

“Super fast delivery Great bed Lovely delivery blokes Very very easy Thank you Lee”

Helpful Report

Hi Lee Thank you for your kind words! We are so glad that our delivery team delivers a fantastic service. At Bedworks, we treat customer satisfaction very seriously. We keep improving our delivery process and training our staff with better delivery skills. It's also great news that the quality of the base + mattress has been approved for your satisfaction. It's a pleasure to have you as a customer, and we hope to assist you soon again. Should you have any further question, please do not hesitate to contact us at 1800 907 578. Enjoy your sleep! Bedworks Team

“Great product and service”

Helpful Report

Thank you for your review!

“Quick and reliable”

Helpful Report

“Service: It was pretty cool. The manager, Gisele, was very knowledgeable. She may come across as brash and strong but its for your own good. She said, and I quote, “I cant sell you a bed that i know will hurt you. I also dont want you to get a frame that will break easily”. I find that honestly endearing and I appreciate that. The process from start to finish was quick, smooth and easy. Product Quality Amazing! The mattress and base was well packaged when it arrived. To be honest we had a hard time unpacking as the packaging was very thorough. When we finished the unboxing, the products were clean and pristine. The mattress is absolutely a dream to sleep in. Ive gotten tons of compliments about how pretty my Alfie Bedframe is!! Delivery Prompt. Polite. Quick! Kudos to sandy and team. I recommend bedworks anytime!”

bedworks.com.au 5 star review on 6th September 2019

Helpful Report

(Stanmore Showroom) -

Hi Ron Thank you so much for your review! We are happy to hear that our product and service have been delivered to your full satisfaction. It's very important for us providing premium customer service from in-store to door-to-door delivery and creating a hassle-free shopping experience for the customer. We are glad to hear that our Stanmore team and the delivery team deliver a high-quality service for you. And thank you for supporting Bedworks business. It's a great pleasure to have you as a customer, and we hope we can assist you again soon. Should you have any further question, please do not hesitate to contact us. May the power in your sleep :) Cheers Bedworks Team

“I’ve used Bedworks before, and the last experience was seamless. This time was a nightmare. Terrible customer service. Terrible response rate. Terrible and abundant miscommunication. The guy that actually delivered and built my bed was lovely. That was the high point. More than anything they need an automated email function, so you don’t just think your email has disappeared into the ether. Especially when the first part of the process is reliant on email communication to get through their anti-fraud measures. Invest in an automated email function or get more customer service people. This whole experience was way more painful than it needed to be.”

Helpful Report

Hi Jess, we’re sorry you had a poor online experience with your latest purchase and have taken on board your notes about improving our automated email communications system. We do have a new salesperson with us instore so hopefully your next purchase will be as seamless as you expect and have experienced before. Thanks for choosing BedWorks and providing thoughtful feedback.

Hi Jess. Our sale team notices us that a personal call has been made for apologising for the inconvenience you have encountered. Should you have any further question or inquiry, please don't hesitate to contact us. We are here to help. Thanks again for supporting Bedworks business. Cheers Bedworks Team

“Excellent service”

Helpful Report

Hi Chad！ Thank you so much for your feedback. It's very important for us to know that the service has been delivered to your full satisfaction. We want to say thank you for supporting Bedworks business and for giving us a chance to assist you. Should you have any further question, please don't hesitate to contact us again. May the power flow to you in sleep! Bedworks Team

“The website was incredibly hard to navigate. I had to ring the help number twice before my order was processed and even then there were time consuming requirements about verifying my credit card which had already gone through . My husband had to stay home from work so he could be there to show his card and photo identification. The bed which was supposed to arrive between 1pm and 6pm arrived well after 7pm. However the quality of the product was great and I am happy with my purchase. I am just very frustrated that the whole process was so hard .”

Helpful Report

Hi Robyn Thank you so much for your honest review. The online team collects the customer shopping experience on a weekly basis, and we are sorry for any inconvenience caused by the navigation. Do you mind sharing a bit more about where did you get stuck? The credit card payment verification is a proven procedure to secure our customer's financial account. If the verification fails, Bedworks will not process the order and refund the money to make sure no financial spam in Bedworks business. Thank you again for your collaboration. It's delighted to hear that the product has been delivered to your full satisfaction. Bedworks works hard to make sure each customer gets a high-quality product at a good price. Should you have any further question, please don't hesitate to contact us again. We are here to help :) Enjoy your sleep! Bedworks Team

“I recently purchased a sofa bed from bedworks. When I first walked into the store, the salesperson explained to me about the differences and let me try the products. The product quality is great and not to mention that the services are great up to the delivery.”

Helpful Report

(Stanmore Showroom) -

Hi Ricky Thank you so much for your kind words! We are delighted to hear that Bedworks service and product have been delivered to your full satisfaction. It's very important that you like the innovation living sofabed. It's our pleasure to serve you, and we are looking forward to serving you again. Should you have any further question for your purchased item or new inquiry, please don't hesitate to contact us at 1800 940 596. Have a wonderful day! Bedworks Team

“Very good beds, we bought 2. Easy to construct, good quality materials, look great and very sturdy. We are happy with the beds and the service.”

Helpful Report

Hi Irene Thank you so much for your kind words. We are delighted to hear that the service and Rio Upholstered Bed Frame you ordered have been delivered to your full satisfaction. Your opinion is important for us to evaluate the product quality and service delivery. The slats of Rio Upholstered Bed Frame are 18mm heavy-duty wood to keep your mattress securely supported. And it's been a popular product for the value of money. It's been a pleasure to serve you as a customer, and we would be more than happy to serve you again. Should you have any further question, please don't hesitate to contact 1800 940 596. May the power be in your sleep! Bedworks Team

“Very helpful and friendly”

Helpful Report

(Stanmore Showroom) -

Thank you for your review, Francisca!

“I was convinced by the reviews that I was dealing with a good place but my experience was the complete opposite. They delivered the wrong product and when I called to resolve, the customer service rep, Gisele, was so rude, abusive and blaming the warehouse. All I wanted was the delivery of the product I purchased! I wouldn’t recommend Bedworks based on my experience with the customer service operator.”

Helpful Report

Hi Sarah, thanks for leaving an honest review about your customer service experience recently when purchasing your Matrix 9 base – we’ve spoken to the sales manager concerned about her response to your delivery problem when you notified us. Our warehouse did confirm that a long single base was sent out on that Friday to your southern suburbs home instead of a king single, however, we were able to get the correct one out to you the next day which you appreciated. We apologise for our delivery error and note at BedWorks we place the highest importance on our customer’s satisfaction with our products and service. We have taken steps to ensure the showroom miscommunication you experienced does not reoccur. The BedWorks Marketing Team

“Great service and product. Very helpful staff.”

Helpful Report

(Stanmore Showroom) -

“Great product and service. Very helpful staff.”

Helpful Report

(Stanmore Showroom) -

Thank you for your review Sam!

“Ordered after 4:00pm and delivered the next day at 11:00am - amazing. Quality of the bed base is very good. I haven't slept on it as it's in a guest room. Only concern is it only came with 6 legs but there are 9 holes in the base. No instructions as to where the legs should be - as in 3 across the top and bottom or 3 down each side?”

Helpful Report

Hi Sharon Thank you so much for your review. We are excited to hear that all our service and product are delivered to your full satisfaction. We aim to deliver the desired sleeping experience as soon as possible, that's why we offer next-day delivery for any in-stock product in the Sydney Metro Area. The Slumberzone Ensemble Base you ordered is a high-quality slatted base that requires minimum assembly effort - hand screw the leg to the hole, no tool is needed. It's recommended that put two legs in the front, middle and the back to keep the best balance. I hope this addresses your concern. Should you have any further question, please don't hesitate to call 1800 940 596. We are here to help! Have a wonderful day, Sharon! Bedworks Team

“""”

Helpful Report

“Fast service but the convoluted 5 step process of having to prove purchase by call or email is a bit tedious.”

Helpful Report

Hi Roslyn Thank you so much for your review! We are delighted to hear that all the service and product you ordered have been delivered to your full satisfaction. And thank you for your feedback for our verification procedure. The security payment identification is a proven procedure to protect our customer's financial payment in regards to credit card transaction. We aim to put the shopping experience at ease as well as the payment process. We are sorry for any inconvenience caused, and we would like to thank you for your patience & cooperation. It has been a pleasure of service to you, and Bedworks hopes to assist you again soon. Should you have any further bedroom furniture needs, please don't hesitate to contact us again :) Have a wonderful day Bedworks Team

bedworks.com.au is rated 4.6 based on 574 reviews