Bedworld Reviews

Name: Bedworld
Address: EXPRESS HOUSESTATION ROAD, HUDDERSFIELD
Rating: 3.51

3.5 Rating 839 Reviews

62 %

of reviewers recommend Bedworld

Company Reviews

Questions

Metrics

3.5

Based on 839 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

02039463800

Email:

info@bedworld.net

Location:

EXPRESS HOUSESTATION ROAD
HUDDERSFIELD
HD2 1UT

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Miss Jones

Yue Zhuo

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worse mattress I have even purchased or seen and in a terrible state after just 15 months however started going after just 4 months and I have thrown away mattresses 10 years old in better shape and condition. Within 4 weeks a sharp piece of spring pieced through the side cutting myself servel times on this, tried to bend it back into place however kept coming out. The materess looks absolutely battered all the side have sunk and the middle is so mis shaped its rippled, Being small and very light i am suprised I can make an ident into any mattress. After suffering back problems it come to the stage now I have a little spare time after a busy year I have to purchase a new mattress after only having this one for roughly 15 months and certainly fell for the gimmick of a flash sale which I believe was for 24 hours only-Mattress that was apparently worth £550rrp which I think was roughly £349 on sale at the time down to £99-Only the king size mattress every other size in this still was £200+ if my memory serves me right, Bargain I thought!! That was the 1 st mistake.A very big mistake Upon thinking I got a bargain I ordered 2 thinking what a super price even got 5 percent discount as it was over £100, Come delivery day only one turned up which knowing what I know now is a blessing - I was offered the 2nd mattress to be delivered another day but declined this as I was busy with work and in fairness bedworld refunded me the monies for the 2nd mattress and I received this within 4/5 day and still hourned the 5 percent discount even though my order was under £100 which was good on them even though its pennies they didn't have to. I spoken to live chat prior to leaving negative feedback as I thought I made bedworld aware of the situation and give them a chance to rectify it however Kevin has said nothing he can do as it's out of warranty which I asked how long is this warranty he stated 12 months,-This is obviously the expected time scale they expected the product to last which is pretty spot on after 12 months I started getting bad back from the mis shaped mattress starting to fall apart. Kevin was keen for me to state I had this matteress at a very heavily reduced price as its worth £550 which makes it worse as the mattress in reality wasn't worth the £94 paid. Moral of the story - Don't fall for there flash sale gimmicks like I did making an impulse buy, Don't believe the rrp or the price they state on their website - The price you pay is the quality you get and if a firm only offers a 12 month warranty I question why? Simple buy cheap buy twice-Don't be fooled by the description like myself. Hands down the worse product I ever bought and something as important as a mattress I suggest people steer well clear and used a firm that will give you a 5 or 10 year guarantee. Feed back left after time to give a true reflection of the quality”

Helpful Report

Posted 5 years ago

“DO NOT BUY FROM THIS COMPANY. THEY ARE CON ARTISTS THAT SELL JUNK!!!! They do not have customer service of any quality.”

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Posted 5 years ago

“It was good, would have appreciated if take upstairs in the bedroom.”

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Posted 5 years ago

“Didn't like the base how can you keep the sucure with a piece of plastic. Sorry but would not buy a cheap bed again”

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Posted 5 years ago

“Hi We ordered a bed over 2 months ago and it came with the wrong headboard. We are still waiting for Bedworld to replace after they confirmed their error. We have since contacted them several times via email and phone. Very difficult to get through on phone. We are still waiting for the replacement are we are over 2 months since purchase. Will someone at Bedworld pull their finger out and do something and have some customer service skills whilst in the process. A very disappointed customer.”

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Posted 5 years ago

“Nice mattress and nice helpful delivery gentleman. Thank you.”

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Posted 5 years ago

“Very easy to deal with - delivered exactly as arranged - had an problem with one of the draw rails which was dealt with immediately and without any fuss - would gladly recommend Bedworld”

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Posted 5 years ago

“Got my bed headboard and mattress in a couple of days, although delivered with the wrong castors and a short time later Bedworld tried to arrange delivery of the same bed! Despite my honesty in refusing I still have the wrong castors.”

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Posted 5 years ago

“The overall experience was poor. Poor communication with delivery arrangements. Loss of time and money as the Divan storage base couldn't be delivered within the Express delivery time I paid for - no refund for the inconvenience of a standard delivery I received. Once unpacked.... both halves of the Base was damaged. Fabric tears, dirty marks and the metal frame inside one half was slightly out of line. Even though i signed unchecked, and took a few images of the damage.I felt totally despondent with the lack of customer service and casual attitude of the delivery arrangements, I had no confidence in pursuing a resolution and decided to avoid further frustration by not sending any images.”

Helpful Report

Posted 5 years ago

“The bed and headboard are absolutely fine. The initial wait time for a call to arrange delivery was over a week (not within the 48 hrs stated) and after I had emailed to chase it. But once I got the call it was all straightforward.”

Helpful Report

Posted 5 years ago

“Product arrived with no instructions & incomplete assembly parts, which still have not been delivered over 4 months later, despite several requests. Therefore, I am still not able to attach my headboard.”

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Posted 5 years ago

“The mattress was literally dumped in or back garden, I did not get to check it over or sign for it. The packaging was covered with dog poo. I complained and heard nothing back. 3 months later the mattress gave way in the middle and I’m left sleeping in a huge dip. Cheap rubbish. Avoid”

Helpful Report

Posted 5 years ago

“Bought a king size mattress for £160, looks and feels really good quality. Would be happy to find this mattress in a hotel. Had for a couple of months and no signs of wear or damage. Delivered on time. Definitely recommend, absolute bargain.”

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Posted 5 years ago

“Comfy beds very satisfied.....”

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Posted 5 years ago

“Delivered on time would have liked it putting in bedroom but not too much of a inconvenience. Bed comfortable, headboard as pictured, easy to put together.”

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Posted 5 years ago

“Absolutely love my new sleigh bed. Very impressed with the quality, beautifully made and great value for money”

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Posted 5 years ago

“Order was delivered exactly as specified and delivery was on time and delivered by very helpful and pleasant driver.”

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Posted 5 years ago

“Great service and communication from ordering to delivery. Very comfy mattress too.”

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Posted 5 years ago

“From start to finish a great product backed up by great service and customer care Thank you”

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Posted 5 years ago

“good bed,as expected comfortable ,quick delivery”

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Posted 5 years ago

Bedworld is rated 3.5 based on 839 reviews