“I was sent the wrong plant. I ordered a elderberry GOLDEN TOWER from this trader via B&Q market place. I'm currently in dispute with customer services at the moment. When I checked Beechwood nurseries ltd/3fatpigs website they don't even stock the plant I ordered, but another called elderberry GOLDEN SPARK. It's an elderberry but a different variety and looks completely different. The 1st picture is what I ordered, the 2nd is what I received and 3rd is from 3fatpigs website. My advise is not to buy from this company, absolutely appalling attitude”
“I was sent the wrong tree and not offered a refund or replacement. I was treated with extreme rudeness by the customer service team. Planning to report to trading standards. I can only assume that beechwood nurseries had to rebrand as 3fatpigs as they had such a bad reputation. Don’t be fooled - same company same terrible service.”
“I felt completely mis-sold on a large order of hedging plants from this company. Apparently their measuring methods and height specifications differ from the standard approach other nurseries take yet they neglect to state that anywhere.
I tried to discuss this with their customer service, who were frankly rude, unapologetic and patronising. My only option was to repackage and return at my own expense leaving me out of pocket and back to square one.”
“Sent damaged plants and refused to accept that they were damaged. Absolutely bad products, and even worse and rude customer service. Stay away from them.”
“I ordred 5 trees over 3 months ago which was fine as the dormant months are best for shipping and planting i was sent 2 trees then 1 tree when contacted to find out when the other 2 trees were comming i had to send pics of the trees i had turns out the sent 1 wrong tree and because i had planted it they wanted to charge more money basicaly there a shower of muppets and they dont even have a landline so stay away avoid avoid”
“I've also had a really bad experience. 5 bare root crabapple trees failed to take. Despite several requests on my part for refund, they completely refuse to give one. I've sent several emails, dating back to last May, plus numerous photos. I've never come across such appalling rudeness from their customer "service". No reason was given for refusing a refund. I'll be posting my thoughts on social media.”
“Horrendous customer service. Absolutely no interest in customer care. Once they have your money they will cease to help you. I spent £60 with them only to find the product they sent was dead. They blamed for not looking after it. It was dead within days of receiving it. Don't bother they are rude and unhelpful.”
“3 white hydrangeas "Annabelle" were ordered. Charged for 3 although website said buy 3 get 1 free. The plants were dreadful - roots not covered by soil and very sickly specimens. Have been leaving messages on their answer phone but no response. Would recommend avoiding this seller.”
“I purchased 2 plants online through B&Q the state of them was awful when they arrived and they will not let me return them or give me a refund. Avoid at all costs”
“Would give zero stars if possible. Totally agree with previous reviews. Ordered 2 trees- arrived poorly packaged and unlabelled. One shows no signs of life. Fobbed off saying it may yeti grow. Won't now respond to messages & obviously no chance of refund. Thought I would get a better product from a nursery but may as well have just bought from Home Bargains or B&M
Avoid at all costs. Will never use again.”
“Sold a dead plant through the post then refused refund whilst making up lies about plant growth to try and get out of it. One of the worst companies I have dealt with.”
“Do not use this nursery they are unco-operative and rude
Ordered 15 Cherry Laurels were only sent 8 waited for 7 more only to receive 2 and Beechwood have said as DPD has delivered 2 boxes it’s the end of the matter
The MATTER IS we received a Box containing just 2 laurels Not 7
We have paid £175 for 15 and only received 10 HAVE ESCALATED OUR DISPUTE WITH BQ Don’t use them
It smells like a scam!!”
“Truly terrible quality! They’re clearly trying to fob off their damaged and dying plants. Avoid. I ordered two catmint plants that arrived looking scraggly with dead, yellowing leaves. I sent images and exchanged dozens of messages with this woman called Charlotte who said if I’m not happy with the plants that I can return them at my own expense for a refund.”
“Absolutely terrible customer service. Bought a bare root tree in autumn, no buds or any sign of life! No refund offered. Poorly packaged which I suspect was the reason it failed! Would not recommend this company at all. AVOID!”
