“Absolutely terrible customer service. Bought a bare root tree in autumn, no buds or any sign of life! No refund offered. Poorly packaged which I suspect was the reason it failed! Would not recommend this company at all. AVOID!”
“Been buying plants/ shrubs for over 50years and this is the worst shrub I have ever seen. Pot pound, badly ring barked, obviously been partly broken off previously. Unbelievable anyone could send this to a customer. Two main stems no sign of life. I will never use this firm again.”
“They misadvertised and the description is totally false! They sent a substandard product then not willing to arrange courier for returns. They are also very rude as suggested by other reviewers and try their best to justify in anyway possible their error. I've been buying from lots of nurseries and have had great fig and fruit trees with height between 100cm and 150cm. This is the only nursery thing with different names i.e. 3fatpigs, beechwood etc who advertised a large tree then delivered what looked like a shrub with a height of 30ish cm. My advice: don't touch them with a barge pole.”
“Quick delivery, I order a bay leaf plant through B&Q, The plant came from Beechwood Nurseries and we're really happy with it. It was well packaged and for the price I really didn't expect much, but it was well above what I expected. Wouldn't hesitate to order again from them.”
“Ordered 5 shrubs all arrived dead paid £19.99 for these contacted the seller he wants me to return these before giving me a refund they are not even worth a £1.00 each will never order from these again total rip off 😢 to all customers please dnt waste your money to be disappointed ,they are rubbish”
“Bought 10 green pivot hedge's awesome 3 .4 foot ..when they came they were ok ...all about 4 foot tall ..so I ordered 20 and was going to order a lot more .but when these can they were wrapped with a cain to make them look bigger ....18 were barely 3 foot tall and 2tied in a different bundle were 5 foot bit on a conn guys .”
“Got 3 buck thorn from them . All died and when left negative feedback on eBay they blocked me . Do not buy from them . They don’t respond to their negative feedback for sending out dead plants. Hope this helps others decide not to use them”
“Bought a tree from Beechwood and it's dead - they fobbed me off by saying it was dormant but after 5 months it's definitely dead and they refuse to refund the money or send a replacement. Won't deal with them again”
“I purchased a cherry tree in May - it arrived with no soil around the root, yet there were several green leaves at the top. All previous purchases of dormant trees from other suppliers had no leaves whatsoever. I followed the online instuctions but the tree is now as dead as the parrot in the Monty Python sketch. The reply to an email I sent also left a lot to be desired in the customer service skills dept.”
“Absolutely rotten customer service. I got Sent a rubbish tree and when I got in touch I got an even more rubbish response. Thankfully i our hard through Amazon so they will refund and look into their seller practises which are truly abysmal”
“Avoid this company at all cost!! they take your good earned money and supply dead plants, they will not replace or refund when asked and blame you for neglect of the plants, even when they are dead in the delivery box.”
“Received 4 fruit trees - 1 failed plus 10 hazel whips - 1 failed. No green beneath the bark. All were planted in deep soil with much leaf mould - they were watered regularly - Beechwood suggested they had not been looked after and failed to send replacements nor to promise them when they become available next season.”
“Ordered barefoot gooseberry bush, planted as directed, appeared dead despite following instructions to the letter. Contacted twice to resolve, no reply to any communications . AVOID at all costs .”
“DO NOT use this company. The one star is due to not being able to leave less. They care little for their plants and have sent three plants over a long bank holiday via Royal Mail so they hvae turned up, a week after despatch, dry and have fallen out of their pots due to the dry soil. Asked for a refund or replacement and was refused as they think they look OK. Then said that I knew the plants would take 2 days so they would be in transit over Easter!!!! Surely if you cared about your plants that you have, you would send until after Easter.”
“Bad quality plants, poorly packaged. The tree had been roughly hacked with a blunt blade in order to fit into s smaller box. Slow delivery and awful customer service. Avoid.”
“Bought a silver birch from this company via ebay. Was described as stunning mature tree. What a joke!! I received a dead twig which had obviously just been put in pot as there was practically no rootball. Was met by abuse when I complained and they refused me a refund or replacement. Ebay no help at all. Have planted it up but six months later it is obvious that it is dead. Do not buy from this company.”
